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Enrollment Counselor Resume Samples
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Candidate Info
2
years in workforce
3
months at this job
BS
Psychology
BSN
Bachelor of Science in Nursing
Enrollment Counselor/transcript Coordinator
[company name] (TUW) is a 100% online, non-profit university. Serving as the primary point of contact, Enrollment Counselors are responsible for managing large call volumes of prospective applicants.
- Provided effective and detailed communication with high volume calls and emails
- Maintained consistent documentation and filling of applicant records and status
- Conducted follow up with both new and old leads to finalize enrollment and suffice admission standards
- Presented academic programs and admission requirements to all applicants and maintained scheduled follow up
Candidate Info
10
years in workforce
2
years at this job
BS
Business Administration
Enrollment Counselor
- Senior Account Manager responsible for generating new business throughout San Diego County.
- Enrolled eligible Medicare beneficiaries in company sponsored Medicare Advantage plans within assigned clinics.
- Team leader who helped San Diego exceed sales goals in 2015 and the first two quarters of 2016.
- Conducted individual meetings, small group presentations with clinical staff, and attended scheduled community events.
- Involved in the developmental stages of selling a health insurance plan.
- Tracked all appointments, enrollments, and leads using company's CRM software.
Candidate Info
5
years in workforce
1
year at this job
BA
Psychology
Enrollment Counselor
- Identified and connected with prospective students and effectively conveyed necessary information
- Created and maintained effective relationships between students and the university
- Managed a fast paced, dynamic working environment with clear communication skills and tactics
Candidate Info
6
years in workforce
4
years at this job
BS
Biology
Assistant Enrollment Counselor
- Provided customer service to a wide and diverse clientele their billing statements, financial aid, and registration inquiries
- Organized files, receipted payments, and develop new and innovative ways to carry out office functions regarding file management, customer service, and mass mailings
- Worked with Google mail and calendar system as well as Records and Financial Aid databases; used these technologies to answer questions, schedule appointments, and share information with the team
- Maintained confidentiality of student records, which included sensitive information (academic and financial)
- Reconciled previous day's cash batch
- Managed the Augsburg scholarship blog
Candidate Info
7
years in workforce
1
year at this job
BS
Criminal Justice
MS
Leadership
Enrollment Counselor
- Interacted with prospective students on the phone, including incoming and outbound calls.
- Maintained organized database and ensured accurate student information.
- Met monthly and quarterly performance goals, including obtaining referrals.
- Maintained knowledge of university policies and processes and Department of Education guidelines.
- Maintained knowledge of university degree programs and admissions requirements.
- Provided outstanding service and assistance to all prospective students.
Candidate Info
10
years in workforce
7
months at this job
BA
History And Culture
University Enrollment Counselor
- Cold-called old leads to assess possible interest in pursuing a Doctoral Degree, as well as answered new incoming requests for information.
- Advised potential and current students about course offerings and described the options available to them.
- Monitored students progress through their first several courses and assisted if any issues occurred.
Candidate Info
8
years in workforce
3
years at this job
BA
Telecommunications
Enrollment Counselor
- Enrolled students into degree programs and maintained sales goal
- Developed academic plans and assisted with financial aid
- Assisted with future jobs and average salaries
- Completed presentations in the field to gain prospects
Candidate Info
1
year in workforce
1
year at this job
MA
Business Administration
Enrollment Counselor
- Mentor and develop meaningful personal relationships with associates-, bachelors-level students while providing exemplary advocacy services throughout their college experience.
- Completed projects for developing leads and interviewing prospective students in order to determine which degree program will be most beneficial.
- Effectively communicate with leads/prospective students through phone, email and traditional mail formats in order to overcome barriers to enrollment.
- Collaborate with several other internal departments implementing coinciding projects to ensure smooth educational experiences for students while increasing revenue for the university.
Candidate Info
8
years in workforce
10
months at this job
BA
Communications
Enrollment Counselor -grad Sales
- Conduct consultative calls and determine best product for prospective graduate students according to their goals and needs
- Council and execute student through admissions and enrollment process providing support pre and post sale
- Maintain and follow-up with list of prospective students and inquiries in a timely manner via phone and/or email
- Remain up to date with current and ongoing changes in admissions and testing processes and requirements for all graduate programs (MCAT, LSAT, GMAT, GRE, DAT, OAT, PCAT)
- Maintain a strong performance based on metrics in terms of dollars per call and close rate on a monthly basis - Ranked among top 3 Enrollment Counselors in Dollars Per Call for 2015
- Collaborate and contribute to special projects across NXT needs including development of Call Quality Observation Sheet and Retention Team Training Sessions
Candidate Info
17
years in workforce
12
years at this job
BS
Applied Managment
MS
Leadership W / Empasis
Enrollment Counselor
Generate referrals, and call existing inquiries through self generated marketing efforts including calling and establishing relationships with School Districts, Principals, Teachers, Healthcare professionals, Business professionals across the United States to sell our various product line of online degree programs
- Key partner in mentoring newest members of the enrollment team
- Cultivate synergy with cross functional and supporting departments within all internal colleges
- Retain and provide assistance to new students through the admissions process including financial aid.
- Build long-term realtionships starting with a personal walk to class on the first day along with periodical check–in’s through graduation.
Candidate Info
11
years in workforce
9
years at this job
BA
Psychology / Counseling
MS
Counseling
Senior Enrollment Counselor
- Ability to multi-task and use time management techniques to complete work within given time periods
- Excellent customer service skills; including establishing, building, and maintaining internal/external customer satisfaction.
- Planned, developed, and evaluated educational programs in meeting that target specific populations for compliance and accomplishing the goals and objective of company.
- Deliver consistent ongoing career counseling, networking skills, coaching & mentoring while advising on responsible borrowing & effective cost management for educational goals.
- Assist students to understand and navigate complex processes and procedures related to all aspects of entry services including admissions, assessment, orientation, advising and registration
- Developed Retention Projects to increased student population; coached new hires on facilitating new business, utilizing company resources and reviewing student trends as well individual progress through the use of internal reporting tools
- Coordinate and make appropriate referrals to other campus and community resources as needed
- Create Leadership Training while serving as a Community Liaison and developing new business through job fairs
Candidate Info
10
years in workforce
4
years at this job
Enrollment Counselor, Graduate Sales
- Consistently performed at top level, leading a team of 12-14 advisors in enrollments and customer satisfaction
- Assessed prospective students' needs through active listening and interviewing
- Managed list of students and maintained contact with them to ensure optimal customer experience
- Worked with management in training new Graduate Advisors in proper procedures, communication techniques and product knowledge
- Created a sales-specific engagement team to enhance the team culture
- Led daily team meeting
- Maintained up-to-date team leaderboard
- Educated Kaplan visitors about our processes and sales methods through side-by-sides
- Gained a deep understanding of the Kaplan student experience, from start to finish, and of the larger corporate lattice of tasks and departments within the company
Candidate Info
6
years in workforce
1
year at this job
Business Administration
Enrollment Counselor
- Demonstrate customer service excellence (Inbound calls and Face-to-Face) by providing accurate and appropriate answers to questions, troubleshoot issues, resolve complaints, and enroll customers into the Medicaid Healthcare systems
- Directed customer inbound calls as to improve call flow and clearing of phone queues in timely manner
- Provided input to assist in system improvements and customer interaction scripts
- Proper handling and disposal of customer's confidential and sensitive data
- Handling, routing, and input of customer's physical and digital enrollment correspondence
- Training of newly hired staff in correct call management, customer service expectations, and data collection/ input
Candidate Info
7
years in workforce
BA
Business Management
MA
Human Resource Management
Enrollment Counselor
Establishes procedures to enhance and in a professional manner provide customer service to face-to-face, telephone, and online inquiries
- Assists with recruitment and admissions activities on and off campus during day, evening, and/or weekend activities/events as needed
- Maintains follow-up with and monitors prospective students through phone communication, email, online chats, SMS texting, and other types of personalized communication.
- Evaluates the prospective student's needs, interests and qualifications while providing clear and concise information to help the prospective student
- Provides enrollment data and maintains registration information.
- Assist with processing applications and data entry
- Assist with Call Center responsibilities as needed
- Performs additional tasks or duties as assigned by the Managing Director
- Advocacy with parents and outside agencies, and ensure quality programming
Candidate Info
4
years in workforce
7
months at this job
BA
Journalism
MA
Counseling
Enrollment Counselor
- Recruit prospective students through the University's admissions processes including financial aid, transfer credits, admissions requirements, etc.
- Serves as the primary point of contact for student questions and concern.
- Communicates with new and prospective students by extensive phone/e-mail contact (3 hrs/day)
- Keeps track of, enters information into computer software (Spectrum EMP) and ensures accurate student information while
- As a member of a high-performing team, meets performance goals and inspires others to perform.
- Travel to college fairs and college visits at several high school around Oregon seasonally for outreach and recruitment.
Candidate Info
14
years in workforce
1
year at this job
BS
Business Administration
MA
Corporate Finance
Enrollment Counselor
- Assist potential students who want to attend [company name]
- Schedule appointment to interview, tour and evaluate pending student's
- Inform prospective student of the educational opportunities that [company name] has to offer
- Assess which program will best fit the needs of the student's future educational goals
- Maintain relationship with student from assessment to entrance into [company name]
- Retain a successful ratio of enrolled student per academic session
Candidate Info
4
years in workforce
7
months at this job
Certified Enrollment Counselor
- Assist applicants to accurately complete application(s) and successful enrollment/re-enrollment into government sponsored health insurance programs.
- Actively encourage and enroll new members by meeting program standards for application completion and lead generation.
- Provide follow up on all pending applications to ensure enrollment process is successful.
- Develop and maintain a resource database of healthcare and other enabling services available as well as eligibility requirements for clients.
Candidate Info
5
years in workforce
3
years at this job
BA
Journalism
MA
Human Capital Management
Enrollment Counselor
- Assist students in filling out application for enrollment and financial aid
- Market the [company name] by generating referrals through external relationships
- Work closely with Director of Enrollment providing feedback on enrollment strategies while meeting personal, team and campus budgets
- Mentor new employees, provide training and workshops, and coached to meet the demands of the job
- Complete administrative paper work, compliance trainings, and certificate programs internally for work
- Facilitated team based trainings to team members and campus directors
- Organized team building activities
- Traveled and participated in trainings that promoted leadership, networking, and team building
Candidate Info
9
years in workforce
1
year at this job
BS
Psychology
Certification
Enrollment Counselor
- Responds to incoming customer calls to assist enrollees in selecting a Care Management Organization (CMO) and PCP
- Processes enrollment, disenrollment's, and other member inquiries as requested
- Educate members on managed care plans, 90-day choice period, continuous enrollment period and annual enrollment
- Perform customer outreach and education as needed
- Conducts research and follow-up problematic cases
- Remains unbiased and maintains consumer confidentiality
Candidate Info
9
years in workforce
4
years at this job
Liberal Arts
Costumer Service Enrollment Counselor
- Processing Facilitated Enrollments, Transfers, Disenrollment, and Health Assessments
- Responsible for educating consumers in areas of managed care/ long term care
- Assisting customers in making educated decisions regarding their health care
- Handling customer complaints and concerns via telephone during high/low call volumes
- Scheduling evaluation appointments
Candidate Info
9
years in workforce
11
months at this job
BS
Business
Enrollment Counselor
- Provide excellent customer service to prospective students throughout the full admission recruitment process
- Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts campus tours
- Track and document all communication with Inquiries, applications and students through Salesforce and Campus Vue
- Keeps current on credential program information and the schools credentialing requirements
Candidate Info
16
years in workforce
3
years at this job
C
Theology Program
C
Inc
BS
Business Management
Enrollment Counselor
- Assist Students during the Enrollment Process at [company name].
- Explain the Enrollment Process and any Pre-requisites that are needed to be satisfied in order to be Admitted to the University.
- Help Students trouble shoot any issues that might arise during the Enrollment Process.
- Be a motivator and positive influence for Students during the Enrollment Process here at [company name].
- Assist new Enrollment Counselors in learning the many processes of Enrollment at [company name].
- When needed help other Enrollment Counselors by reaching out to their Students and helping them through the Enrollment Process.
- Help Management by raising issues of concern with solutions to issues that arise. One example is having the Management team adopt and implement the concept of having a Manager on Duty during Late Shifts throughout the work week.
- Be a constant positive influence on those that work around me.
Candidate Info
7
years in workforce
2
years at this job
AS
Applied Science
BS
Psychology
Enrollment Counselor
- Assist prospective students interested in enrolling at Grand Canyon University's online school
- Guide online students in making well-informed decisions about their college career
- Serve as the first impression of GCU and build counselor-student relationships
- Provide advice to students and assist with various student needs throughout student's degree program.
- Ensure long-term student success and student retention while working with other [company name]team members.
Candidate Info
12
years in workforce
7
months at this job
AA
Liberal Arts
Enrollment Counselor
- Respond to inquiries about degree programs offered by the university
- Conduct telephone interviews with perspective students
- Assist incoming students with admission and enrollment requirements
- Meet and exceed personal productivity goals
Candidate Info
11
months in workforce
11
months at this job
BS
Exercise Science
Enrollment Counselor
- Recruit prospective freshman and transfer students
- Advise prospective students in educational plans and majors
- Assist and participate in outreach and mentoring programs such as Upward Bound, MANOEither change this to "assist and participate in Upward Bound" or add more examples in addition to upward bound., and Big Brothers Big Sisters Mentor 2.0
- Participate and advise at Career Success Day at Everman High School along with Frost Bank community representatives
- Evaluate prospective student applications
- Assist high school administrations in financial aid education and various events
- Connect Texas Wesleyan with outreach and mentoring programs like MANOSame thing here as for the upward bound comment above.
- Build connections between Hispanic Educational Orgs. and Texas Wesleyan
- Assist in the goal of Texas Wesleyan reaching a 25% Hispanic student population and achieving HSI (Hispanic Serving Institute) status
Candidate Info
7
years in workforce
9
months at this job
MA
Public Administration
Leadership Experience
Community Development
Graduate Enrollment Counselor
- Provide advice and guidance to applicants in the Masters of Education and Master of Science in Instructional Design programs
- Build rapport with students, help define clear objectives and assess fit with their respective program
- Collect all necessary documents to complete student application and submit students for review
- Register students for their first class in their respective program
Candidate Info
9
years in workforce
2
years at this job
GED
GED
Law Enforcement
Enrollment Counselor
- Prospect and enroll new students
- Develop relationships and ensure student satisfaction
- Process admissions paperwork
- Assist manager in development and training of new Enrollment Counselors
- Train and develop skills of "Mini Team"
Candidate Info
6
years in workforce
2
years at this job
AS
Business Management
Enrollment Counselor
- Provides excellent customer service to students through application and enrollment process. Take and return inquiry calls from all potential students.
- Screen potential student applicants by phone and sets online interviews.
- Assesses prospective students to ensure they have the potential, traits, characteristics and financial wherewithal to be enrolled through graduation.
- Conducts personal interviews to qualify candidates and to explain academic programs.
- Handles appointments, interviews and applications in a professional and timely manner.
- Advise students in program selection, test counseling, registration, etc.
- Provides general customer service to students from enrollment through graduation.
- Performs consistently to meet performance targets.
Candidate Info
11
years in workforce
AA
Business
BS
Business Administration
MA
Adult Education Leadership
MA
Leadership & Accountability
Enrollment Counselor
- Provide student support services to prospective and newly admitted students to distance degree programs.
- Provide initial admissions counseling to prospective students interested in pursuing distance degree programs.
- Cultivate prospective student inquiries and to provide concentrated student support services during a student's initial semester of enrollment in distance degree programs.
- Serve as a liaison between campus student support services (admissions, advisors, registrar, library services, tutoring services and financial aid).
- Manage inquiries made through CRM system and Academic Outreach web page inquiries.
- Design and facilitate online information sessions as a form of orientation services for prospective and newly admitted students.
- Attended recruiting events in various states delivering online degree programs to prospective and returning students.
- Corporate partner representative for Allstate and Birmingham Association of Realtors
Candidate Info
12
years in workforce
2
years at this job
Psychology
Enrollment Counselor
- Communicating effectively with new students
- Making and receiving calls regarding educational programs
- Working event tables to generate new leads
- Gaining proficient knowledge of the Universities software such as Collegue, Filebound, WebAdvisor and Blackboard
- Maintaining professional and friendly relationships with colleagues
- Guiding new students through the registration and financial aid processes
- Preparing new students with their expectations of the university
Candidate Info
7
years in workforce
1
year at this job
AS
Health And Wellness
BS
Business Management
Enrollment Counselor
- Advise potential students of the benefits of an education with WGU
- Follow up with potential students and be a point of contact throughout the enrollment process
- Evaluate students' academic goals to align with degree program selection
- Maintain a current understanding of industry needs and degree programs
Candidate Info
7
years in workforce
9
months at this job
MA
Public Administration
Graduate Enrollment Counselor
- Provide advice and guidance to applicants in the Masters of Education and Master of Science in Instructional Design programs
- Build rapport with students, help define clear objectives and assess fit with their respective program
- Collect all necessary documents to complete student application and submit students for review
- Register students for their first class in their respective program
Candidate Info
11
years in workforce
3
years at this job
HS
High School Diploma
Eligibility & Enrollment Counselor
- Verified and updated account records with inbound corresponding documents
- Verification of income documents
- Importing/exporting Files
- Managing outbound calls campaigns
- Assisted callers via inbound calls
Candidate Info
5
years in workforce
1
year at this job
BS
Political Science
Enrollment Counselor
- Greet students who inquiry about pursing a higher education
- Consult the with student about the program of interest that would be beneficial for the student.
- Work heavy call flow while maintaining great customer service skills.
Candidate Info
10
years in workforce
1
year at this job
BS
Public Health
Operations Support Coordinator / Enrollment Counselor / Case Management
- Execute enrollment services which includes phone outreach, presentation to clients and assist client throughout enrollment/disenrollment process.
- Works aling with OPWDD to ensure statewide implementation of new assesment tool for defined population.
- Conducts timely outreach and meets productivity targets related to scheduling assessment
- Documents all outreach activities for tracking and reporting purposes.
- Ensures the scheduling process , efficient workflow , and quickly identifies areas for improvement or correction.
- Train new hires in performing various tasks.
- Handle customer complaints / resolves them
- Data entry
Candidate Info
9
years in workforce
2
years at this job
BA
Music Therapy
Enrollment Counselor
- Review student files for admissions decisions
- Schedule campus visits and meetings for students with faculty and staff
- Correspond and meet with students and parents regarding admissions, financial aid, and the university
- Lead individual and group tours of campus
- Travel to college and career fairs as a representative for the university
- Prepare monthly reports for expenses accrued
- Participate in the planning and implementation of campus visit events
- Staff the reception desk, as needed, answering/transferring phone calls and greeting students
- Conduct phone interviews as part of hiring committee
Candidate Info
17
years in workforce
14
years at this job
BA
Psychology
MS
Career Development
MS
Mental Health Counseling
Administrative Assistant for Admission & Enrollment Counselor
- Handle all queries from prospective students (Phones and interviews face to face)
- Maintain computerized log of queries (HOBSONS DATABASE)
- Prepare new students folders
- Coordinate all aspects of examination outcomes
- Provide counseling to students regarding college selection process, college admissions
- Ability to work successfully with Faculty, and Adult Students to achieve the Educational goals set and required for each student through their 4-year undergraduate program.
- Computer Literacy with Proficiency in Microsoft Word, Microsoft Excel, and PowerPoint
- Able to help Adult student map out their career plans
- Able to work independently and under pressure
- Able to keep network with public and private school personals
Candidate Info
7
years in workforce
2
years at this job
HS
High School Diploma
Enrollment Counselor
- Enroll members into Health Plans
- Provide Members with Health Plan information
- Process enrollment forms received by mail and fax
- Receive mail and sort mail
- Scan documents and index into proper account
- Make and send out receipt notice of disenrollment forms
- Daily count on mail received and worked items
- Receive calls from members and non- members
Candidate Info
4
years in workforce
4
months at this job
Marketing
Junior Enrollment Counselor
- Outbound Calling
- Administration Duties
- Assisting University Enrollment Counselors
Enrollment Counselor Resume Success Stories
