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Candidate Info
8
years in workforce
10
months at this job
BA
Psychology
Diplomat Coordinator
Scheduled over 60 student representatives to conduct campus tours and information panels for prospective students and their families
- Compiled students' individual schedules into one schedule in, which students were assigned a regular weekly campus tour or information panel
- Evaluated interested candidates in becoming effective representatives for the Office of Admission
- Generated a quarterly payroll for the service students perform
- Trained student Diplomats on tour guide curriculum, which properly prepared Diplomats for job duties
Candidate Info
10
years in workforce
7
years at this job
HS
High School Diploma
AA
Business Administration
BA
Political Science
Order Service Representative/diplomat/e-services Representative
Performed various functions to respond to customer service calls in a quick, efficient and professional manner
- Conducted system research to resolve customer issues by accurately identifying, analyzing and resolving any customer concerns relating to QVC's order and shipping system, as well as credit, billing and filing processes.
- Entered data online and in real-time; documented all transactions carefully including service calls and resolution emails to QVC Corporate Headquarters.
- Identified, responded, and resolved all customer concerns using all available resources in order to retain or recover profitable customer relationships.
- Trained, mentored and assisted new and existing customer service representatives with their questions to resolve customers' issues on the CS Assist/ Supervisor Help line
Candidate Info
11
years in workforce
6
years at this job
BS
Biology
Diplomat/customer Service/team Lead/quality Specialist Ii/associate Supervisor
Provides swift resolutions with a sense of urgency for customer related complaints, issues, needs, wants, and more, thus repairing and building loyalty for the company.
- Successfully adapted to utilizing all the tools and resources available to improve self-development and the quality of assistance for the consumer and business.
- Achieved an "Exceeds" level rating on the annual performance evaluation during first and fourth year due to an unwavering commitment to go above and beyond the call of duty; never fell below a "Meets" level.
- Awarded multiple compliments and praises from customers commending my outstanding service due to my effectiveness and efficiency; Service Excellence Award recipient 2014.
- Productively completed my first season as a Team Lead thus building upon my current skills and knowledge; provided positive coaching and enrichment to new hires and the leadership team.
- Active member of the Escalations Team providing assistance to both internal and external customers promptly.
- Joined the Quality Department and was promoted to Quality Specialist II while building relationships and providing feedback to associates of various degrees of tenure.
- Sought out and completed a temporary assignment as an Associate Supervisor while gaining career and self-development, discovering new processes, and learning more about the operational structure of [company name].
- Managed various teams of different levels of experience while providing them with instruction, feedback, goal setting, leadership skills, and development through engagement.
Candidate Info
29
years in workforce
5
years at this job
BS
Information Systems & Technology
Diplomat Site Assistant & Security
Designed post orders and established all procedures for job function upon development of new high ranking diplomatic site.
- Managed foreign Diplomat site visits with students, university staff, and/or general guests.
- Maintained security and integrity of site by maintaining strict access control regulations.
- Supervised any additional security personnel on site.
- Operated various screening devices.
- Collected, organized and prepared written reports detailing any incidents occurring on site.
Candidate Info
27
years in workforce
4
years at this job
C
Government Affairs Capitol Hill Fellow
BA
Bachelor of Arts
MA
International Leadership
US Diplomat (military Attaché)
- Developed close relationships with the Singapore military, government and industry senior leadership
- Fostered and expanded strategic relationship on all levels between Singapore military and US military
- Key proponent and author for security components of Mission Strategic Plan adopted by Ambassador
Candidate Info
6
years in workforce
4
months at this job
HS
High School Diploma
Diplomat
Diplomat
- Completed customer purchase request over the phone.
- Resolved customer issues and logged in complaint entries to the appropriate section.
- Completed and assisted over 500 customer calls a day.
Candidate Info
15
years in workforce
3
years at this job
BA
Psychology
History And English
Diplomat Coordinator
Schedule over 60 student representatives to conduct campus tours and information panels for prospective students and their families
- Compile students' individual schedules into one schedule in, which students are assigned a regular weekly campus tour or information panel
- Evaluate interested candidates in becoming effective representatives for the Office of Admission
- Generate a quarterly payroll for the service students perform
- Train student Diplomats on tour guide curriculum, which properly prepares Diplomats for job duties
Candidate Info
10
years in workforce
3
years at this job
BS
Nutrition Science
Office Assistant/senior Dining Diplomat
- Represented University Dining in a professional manner to students, students' families, and campus faculty and visitors
- Promoted, educated, and engaged student body in nutrition and University Dining related programs
- Co-created and implemented nutrition programs coinciding with the criteria set by Partnership For A Healthier America's Healthier Campus Initiative
Candidate Info
10
years in workforce
2
years at this job
BA
Business Administration
MA
Human Resourches
Diplomat/customer Service Representative
Diplomat
- Respond to customer inquiries and place orders for products and services using automated systems.
- Provide account information for cardholders including but not limited to credit limits, balances, finance charges, and terms and conditions governing the financial service.
- Contribute to quality care and efficiency, by answering customer queries within specified average handle times.
- Instrumental in improving customer service with one call resolution.
Candidate Info
35
years in workforce
2
years at this job
BS
Business Administration
Diplomat Representative
- Provided assistance to customers on questions and issues related to existing orders
- Facilitated in bound calls of customers making purchases
- Provided excellent customer service by exceeding customer expectations
Candidate Info
23
years in workforce
1
year at this job
AS
Applied Science
BS
Progress
BS
Finance
Volunteer - Diplomat
- Provided support to patients and family members during hospitalization
- Provided assistance to nursing staff with patient care
- Offered comfort and assist patients and family before procedures
- Interacted in a calm friendly manner to support patients and family members
Candidate Info
29
years in workforce
2
years at this job
HS
High School Diploma
BA
Economics And Religion
Cultural Diplomat/artistic Director
- Develop curriculum that aids in the promotion of American Culture
- Build mutual understanding and support for U.S. policies
- Contract dance residencies for company members in partnership with the U.S. Embassy
Candidate Info
33
years in workforce
6
years at this job
Course Of Study
Armed Uniformed Diplomat Security Officer
- Aid and assist Metropolitan Police department and Department of State special agent motorcades in the transportation of Secretary of State and other foreign Dignitaries.
- Observe, identify and act upon criminal activity. Respond to alarms and emergencies calls. Document and report suspicious activities, which may merit further investigation.
- Escorts, Patrols, Screening, Crowd Control, Monitor Alarms, Protection Detail, Written Reports and Vehicle Transports, Personal security details for important Political and International figures.
Candidate Info
16
years in workforce
5
years at this job
HS
High School Diploma
C
Certified Nursing Assistant
Customer Service Diplomat
- Take customer orders
- Provide world class customer service by phone and email
- Resolve customer issues
- Assist with credit account questions
Candidate Info
18
years in workforce
7
years at this job
BS
Business Administration
Diplomat Security Officer
- Enforce policies & security procedures The Department of State has in place to ensure the safety of all personnel working at The Department of State including, The Secretary of State, Cabinet Members, and all other agents and employees that represent the different bureaus within the State Department are secure.
- Obtained valuable experience working in the Security Control Center which provides command, control functions for the Department of State and varies annexes in the National Capital Region.
- Knowledge of security technology, software applications, access control systems, and CCTV.
