Diplomat Resume Examples

Diplomat Coordinator

Scheduled over 60 student representatives to conduct campus tours and information panels for prospective students and their families

• Compiled students' individual schedules into one schedule in, which students were assigned a regular weekly campus tour or information panel
• Evaluated interested candidates in becoming effective representatives for the Office of Admission
• Generated a quarterly payroll for the service students perform
• Trained student Diplomats on tour guide curriculum, which properly prepared Diplomats for job duties

Order Service Representative/diplomat/e-services Representative

Performed various functions to respond to customer service calls in a quick, efficient and professional manner

• Conducted system research to resolve customer issues by accurately identifying, analyzing and resolving any customer concerns relating to QVC's order and shipping system, as well as credit, billing and filing processes.
• Entered data online and in real-time; documented all transactions carefully including service calls and resolution emails to QVC Corporate Headquarters.
• Identified, responded, and resolved all customer concerns using all available resources in order to retain or recover profitable customer relationships.
• Trained, mentored and assisted new and existing customer service representatives with their questions to resolve customers' issues on the CS Assist/ Supervisor Help line

Diplomat/customer Service/team Lead/quality Specialist Ii/associate Supervisor

Provides swift resolutions with a sense of urgency for customer related complaints, issues, needs, wants, and more, thus repairing and building loyalty for the company.

• Successfully adapted to utilizing all the tools and resources available to improve self-development and the quality of assistance for the consumer and business.
• Achieved an "Exceeds" level rating on the annual performance evaluation during first and fourth year due to an unwavering commitment to go above and beyond the call of duty; never fell below a "Meets" level.
• Awarded multiple compliments and praises from customers commending my outstanding service due to my effectiveness and efficiency; Service Excellence Award recipient 2014.
• Productively completed my first season as a Team Lead thus building upon my current skills and knowledge; provided positive coaching and enrichment to new hires and the leadership team.
• Active member of the Escalations Team providing assistance to both internal and external customers promptly.
• Joined the Quality Department and was promoted to Quality Specialist II while building relationships and providing feedback to associates of various degrees of tenure.
• Sought out and completed a temporary assignment as an Associate Supervisor while gaining career and self-development, discovering new processes, and learning more about the operational structure of [company name].
• Managed various teams of different levels of experience while providing them with instruction, feedback, goal setting, leadership skills, and development through engagement.

Diplomat Site Assistant & Security

Designed post orders and established all procedures for job function upon development of new high ranking diplomatic site.

• Managed foreign Diplomat site visits with students, university staff, and/or general guests.
• Maintained security and integrity of site by maintaining strict access control regulations.
• Supervised any additional security personnel on site.
• Operated various screening devices.
• Collected, organized and prepared written reports detailing any incidents occurring on site.

US Diplomat (military Attaché)

• Developed close relationships with the Singapore military, government and industry senior leadership
• Fostered and expanded strategic relationship on all levels between Singapore military and US military
• Key proponent and author for security components of Mission Strategic Plan adopted by Ambassador

Diplomat

Diplomat

• Completed customer purchase request over the phone.
• Resolved customer issues and logged in complaint entries to the appropriate section.
• Completed and assisted over 500 customer calls a day.

Diplomat Coordinator

Schedule over 60 student representatives to conduct campus tours and information panels for prospective students and their families

• Compile students' individual schedules into one schedule in, which students are assigned a regular weekly campus tour or information panel
• Evaluate interested candidates in becoming effective representatives for the Office of Admission
• Generate a quarterly payroll for the service students perform
• Train student Diplomats on tour guide curriculum, which properly prepares Diplomats for job duties

Office Assistant/senior Dining Diplomat

• Represented University Dining in a professional manner to students, students' families, and campus faculty and visitors
• Promoted, educated, and engaged student body in nutrition and University Dining related programs
• Co-created and implemented nutrition programs coinciding with the criteria set by Partnership For A Healthier America's Healthier Campus Initiative

Diplomat/customer Service Representative

Diplomat

• Respond to customer inquiries and place orders for products and services using automated systems.
• Provide account information for cardholders including but not limited to credit limits, balances, finance charges, and terms and conditions governing the financial service.
• Contribute to quality care and efficiency, by answering customer queries within specified average handle times.
• Instrumental in improving customer service with one call resolution.

Diplomat Representative

• Provided assistance to customers on questions and issues related to existing orders
• Facilitated in bound calls of customers making purchases
• Provided excellent customer service by exceeding customer expectations