Regional Consumer Lending Manager - Vice President
Managed a group of 10 loan officers, processors, and audit control associates that provided services (ex. processing, underwriting, and closing) to over 60 retail branches with annual loan volume in excess of $200MM.
- Introduced a new post-closing audit process that was instrumental in continually
- Successfully managed the transition and integration of consumer lending products with the sales force brought into the system through at least 4 acquisition/mergers
- Standardized workflow processes that eliminated operational problems and reduced exceptions 15% by improving customer service to the internal bank retail associates thus ensuring quality customer service was provided to external customers
- Underwrote, approved, and packaged requests for loan committee, reconfigured and approved requests exceeding consumer underwriter's lending limits
- Consistently among the top 5 in loan production