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Quality Assurance Coordinator Resume Samples
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Candidate Info
years in workforce
years at this job
High School Diploma
Associate of Applied Science
Quality Assurance Coordinator
Ensure the accuracy of all testing performed in the laboratory. Identify non-conforming products and initiate corrective actions and preventative actions to prevent future non-conformances. Monitor performance by gathering relevant data and producing statistical reports. Review, maintain, and write policies, procedures, and processes. Oversee and assist laboratory technicians with routine and special procedures. Train new employees on current quality management systems and keep employees informed of changes to the quality management system.
- Increased product tractability by 100% through researching and implementing new package coding technology and equipment.
- Reduced the cost of scheduled equipment calibration services by $28,000 per year
- Updated and implemented new quality training requirements for all positions
- Revised key policies to meet current American Petroleum Institute and Department of Environmental Quality requirements and guidelines
Candidate Info
years in workforce
year at this job
Medical Assisting
Quality Assurance Coordinator
Conducted quality audits for call center agents and provided additional training improving operations. Coached agents on how to professionally communicate to callers and enhanced customer experience
- Promoted from Administrative Services to Quality Assurance
- Developed auditing requirements for specific departments that established consistency in data entry
- Examined and designed internal processes and recommended changes to decrease payment and billing errors
- Originated training material for call center that led to excellent customer experience
- Coached agents based on individual audits that contributed to staff development
Candidate Info
years in workforce
year at this job
Education
Quality Assurance Coordinator
Served as liaison between Trinity Healthcare, client facilities and traveling healthcare providers. Managed multiple regions and over 125 healthcare providers for more than 200 client facilities.
- Maintained knowledge of Joint Commission, OSHA, HIPAA regulations and other legal requirements to ensure policy and procedure reporting compliance.
- Reviewed incoming contracts for traveling nursing and allied professionals; reviewed requirements with Hospital and/or Contract Affiliate contacts for clarification; negotiated requirement changes as needed.
- Provided quality management and compliance reviews with Nurses and Allied Professionals to ensure full compliance with AMN, State, Facility/Unit, and Joint Commission requirements..
- Coordinated all aspects of drug screen testing, criminal background checks, and exams according to requirements of individual assignment guidelines.
- Managed collection, data entry and delivery of all documents for regulatory State, Facility and Joint Commission audits as requested by facilities.
- Assisted with development and hands on training of new department staff.
Candidate Info
years in workforce
year at this job
Business
Political Science
Senior Quality Assurance Coordinator
Conducted account level reviews, researched issues and events, responded to questions and requests from management and key stakeholders.
- Communicated recommendations for process improvements and operating procedures.
- Calibrated performance standards with peers and documented procedures in accordance with established policies.
- Produced high quality accurate reports. Performed audit requests for internal and external audits.
- Refined Onboarding documentation for Management Control Program.
- Created uniformed documentation for all departmental procedural and policy metrics increasing efficiency by 50%.
- Coached associates that were not meeting department threshold increasing department quality by 45%.
Candidate Info
years in workforce
years at this job
Electronics Technology
Quality Assurance Coordinator
Delivered quality products by performing hands-on functional testing of UCC systems against multiple operational scenarios including testing and verification of user interfaces (touch panels, remote controls, and control panels).
- Configured and operated Cisco/Tandberg and Polycom codecs.
- Identified defects and worked directly with engineers, programmers, project managers and technicians on resolving deficiencies and providing recommendations on alternative solutions.
- Conducted reviews on the engineering design package, installation job book, test plan, in-house QA, maintenance turn over and red-lines for completeness and accuracy.
- Reviewed and executed test and acceptance test plans both in-house and on-site when required.
- Achieved Vidyo Certified Deployment & Support Engineer, Revolabs Certified Specialist, and Chief Certified Partner certifications.
- Acquired government Secret Clearance and Infocomm CTS certification.
Candidate Info
years in workforce
years at this job
Quality Assurance Coordinator
Managed quality assurance initiatives for program services of over $2.3 million at New England's largest community wellness center for persons living with HIV/AIDS
- Measured and evaluated psychosocial and nutritional programming against outcome measures
- Accurately, completely, and timely captured, recorded, and reported client intake, utilization, and demographic data (annually: 5,000 individual level and group level contact hours: 45,000 meals served to 1,400 unduplicated active clients)
- Reported to corporate, foundation, city, state, and federal government funders
- Documented and streamlined agency data collection processes, related controls, and key roles and responsibilities through the use of process narratives, logic models and flow charts
Candidate Info
years in workforce
years at this job
Business Administration
Quality Assurance Coordinator
- Supervised 10 medical records clerks in the Quality Assurance Department
- Promoted as Records Coordinator after converting 1500 records into electronic database for 200 employees
- Increased client retention and proper compliance documentation by 80%
- Developed and implemented clinical process to assist business with efficiency
- Designed a cost-saving monitoring tool for the QA, Records, and Service Utilization Review Committee
Candidate Info
years in workforce
year at this job
Animal Products
Food Science
Quality Assurance Coordinator
Directly managed, developed and coordinated various cross departmental teams to meet and improve upon quality and food safety standards
- Reviewed, maintained, and updated all Food Quality, and Food Safety and Food Security related programs to ensure FDA Regulations and 3rd Party Auditing requirements are met
- Ensured all Food Safety and Food Quality programs were adhered to through internal auditing process
- Conducted daily business as acting QA/QC Manager as the need arose
- Acted as main point of contact at facility with Customer Service department in rapidly responding to Customer questions and concerns
Candidate Info
years in workforce
years at this job
Biology / Biotechnology
Quality Assurance Coordinator
Developed and managed the QA department, with input from all departments, including proper document and records control.
- Organized and conducted internal audits to aid in continuous improvement efforts throughout all departments; including CAPA management.
- Managed and coordinated second and third party on-site audits, including completion of all required documentation audits.
- Responsible for ensuring all employees training was current and completed in accordance to dates set forth by QA. Developed training program for all employees.
- Completed work to develop the Quality Management Systems to achieve ISO-9001 certification.
Candidate Info
years in workforce
years at this job
Child Development
Spanish And Criminal Justice
Quality Assurance Coordinator
Performed all Area customer service analysis, trending, reporting, and execution to drive improvement of the customer experience for Center Directors/Area VP.
- Drove the Cell Center quality percent by participating in calibrations and ensuring all of the areas scored calls in alignment.
- Reviewed trends during call reviews to gain better understanding of the customer experience.
- Partnered with internal and external subject matter experts to drive business change.
- Prepared and presented recommendations to Area leadership teams to gain buy in for quality initiatives.
- Prepared and trained Representatives on new and old material to improve on their performance.
Candidate Info
years in workforce
years at this job
Biological Sciences
Quality Assurance Coordinator
Coordinated with Quality and Operations personnel to assist with product release
- Provided excellent environmental monitoring skills for routine and per-process sites
- Executed thorough investigations and developed corrective and preventative actions for deviations
- Authored and modifed SOPs while maintaining accurate GMP documentation practices
- Trained new personnel with Quality Assurance procedures
- In-house computer software, LIMS and SAP
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