Managed ongoing client relationships, including conducting regular meetings to monitor progress through track or program and satisfaction. Made recommendations to maximize the student's experience and efficiency.
- Provided the necessary service required for ongoing customer satisfaction. Identify potential refund situations and resolve. Where required, utilized supervisor and other available resources
- Gain a complete and ongoing understanding of the products, programs, certifications and classes available to the prospects.
- Manage the prospect database through proper procedures regarding follow-up calls, prospect status and account ownership.
- Responsible to make a quota of 80 calls a day.
- Provided consultation to individuals not sponsored by a business to provide a training solution to meet the needs for career skill goals. Arranged financing, assist in registration of initial classes, and explain all lab and testing procedures and policies.