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NOC Analyst Resume Samples
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years in workforce
months at this job
NOC Analyst/systems Analyst
- Provided IT applications and network infrastructure support for ConsolidatedGraphics (CGX) Houston, TX throughout CGX's peak season project.
- Work based in a call center environment providing support for CGX's operating companies in Canada, USA, Europe and Japan that processed 40,000 end-user commercial printing requests daily
- Support/troubleshoot database applications (Microsoft SQL server 2005, DPCS business to business application, and shipping/logistics software); network infrastructure, Windows Server 2003/2008 OS and Citrix hosted applications. LDAP to integrate Red Hat Directory Services integrations across the enterprise
- Windows Server 2003/2008 administration, monitoring and tuning
- Microsoft SQL server 2005 administration: writing SQL queries to extract information from order management database, updating, changing, inserted new data, modifying existing data in database, resolved data table inconsistencies in collaboration with the database administrator
- Utilized UniCenter service desk application to enter, monitored, tracked and resolved end-user and operated company support requests
- Utilized Spectrum monitoring software and eHealth Suite to monitor servers and the MPLS WAN
- Utilized DSM remote control software to support and troubleshoot server issues
years in workforce
year at this job
Associate NOC Analyst
Tier one support for [company name] advertising platforms
- Identify problem, root cause, and corrective action for adverting issues
- Write and update knowledge-base articles
- Coach and mentor new teammates on SOP and best practices
- Reach out to network engineers and DBAs regarding network/system outages
years in workforce
years at this job
RNOC Analyst II
- Monitor and maintain carrier cell tower back haul network.
- Coordinate outage resolution by isolating trouble, communicating with and directing field technicians, and utilizing escalation contacts.
- I have acted as coordinator on major cell tower equipment upgrade projects.
- Maintain current correspondence on outages and service impairments through Remedy ticketing system.
- Responsible for provisioning, testing, and auditing of new circuits, and assisting in the turn-up of new cell tower sites.
- Proficient in the use of all NMS and remote tools used in the RNOC including SAM, Nakina, INC, Spectrum, and others.
years in workforce
year at this job
Management Information Systems
IT Infrastructure Representative (noc Analyst)
- Average Call Volume of 60 calls a day
- Manage tickets via Cherwell
- Support over 10,0000 customers (employees, vendors, affiliate)
- Remote control using VNC, GotoAssist, and RDP
- Troubleshoot various enterprise applications on multiple platforms
- Leading team and training new employees
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NOC Analyst Resume Success Stories
NOC Analyst Duties and Responsibilities
NOC analysts perform many different job duties based on the size of the company network and the amount of support and maintenance the network requires. However, these core job tasks are common across the field:
Troubleshoot Networks NOC analysts troubleshoot IP networks and network hardware. This includes troubleshooting individual computers and laptops connected to the network.
Keep Networks Secure NOC analysts monitor network security, isolate potential security vulnerabilities, and remedy security issues that could compromise the network. This includes running diagnostics programs on networks to pinpoint problems and monitor overall network health.
Write Reports NOC analysts write regular analytics and network infrastructure reports.
Replace Hardware NOC analysts replace malfunctioning or underperforming hardware connected to the network.
Design Scripts NOC analysts write scripts and design automated network functions to increase efficiency.
Provide Tech Support NOC analysts answer incoming calls for tech support from customers and other staff members within the company.
Resolve Outages NOC analysts resolve outage issues by isolating programs and collaborating with engineers to find fixes.
Review Network Logs NOC analysts review network logs to search for security issues and other problems and monitor the overall network.
NOC Analyst Skills and QualificationsNOC analysts need extensive knowledge of IT and how networks function to monitor security, troubleshoot problems, and provide system support. Employers seek NOC analysts who have the following skill set needed to complete the various tasks associated with the job:
- Computer skills - NOC analysts have vast computer skills, which they use to work with network systems of all types, create advanced Excel spreadsheets, and maintain network security
- Programming - NOC analysts use programming skills to write macros and scripts in multiple computer programming languages
- Problem-solving skills - as NOC analysts troubleshoot problems and find fixes for network issues, excellent problem-solving skills are essential
- Communication skills - NOC analysts use verbal communication skills to collaborate with engineers and other analysts to solve problems and keep the network functioning at a high level of efficiency
- Customer service - because NOC analysts respond to support desk requests from customers, employers look for professionals with customer service skills
- Multitasking - NOC analysts use multitasking skills to manage various network problems and respond to help requests
- Time management - NOC analysts use time management skills to prioritize tasks and work efficiently to quickly remedy network problems when they arise
NOC Analyst Education and TrainingEmployers look for NOC analysts who have a bachelor's degree in computer science, information technology, cybersecurity, or a closely related field of study. Some employers additionally require NOC analysts to have previous work history in the IT field. Candidates who have a master's degree are highly desirable to employers, but this is not typically required. Many employers do require additional programming certifications, however. Brief on-the-job training is provided to NOC analysts once hired. This training period helps NOC analysts become familiar with the company's network and lasts only briefly, usually no more than one to two weeks.
NOC Analyst Salary and OutlookNetwork and computer systems administrators earn a median salary of $81,100 per year. Network and computer systems administrators manage the day-to-day operations of network systems, performing the same job tasks as NOC analysts. In many businesses, the job titles for NOC analysts and system administrators are interchangeable. The Bureau of Labor Statistics estimates employment in this field will increase 6 percent by 2026, which is on par with the national average job growth rate. NOC analysts receive extensive benefits. In addition to health, dental, and vision insurance, many NOC analysts have the option to participate in healthcare flex spending accounts. Several weeks of vacation pay are typically offered in addition to paid holidays. Many NOC analysts also receive education assistance from employers.
Discover career advancement resources and strategies for NOC analysts with these websites and books:
The League of Professional System Administrators - visit LOPSA to learn more about educational programs, certification courses, training opportunities, and upcoming IT industry events to help professionals advance in their career as a systems administrator or NOC analyst
Becoming a Systems Administrator - find out how to become a successful systems administrator or NOC analyst with the tips and information in this book
Network Professional Association - search for job openings, networking events, and helpful content at the NPA website, which is designed for all network professionals
Essential System Administration - study the fundamentals of Unix system administration with this in-depth book that includes information about working with all major Unix platforms
CompTIA - take advantage of IT resources, training programs, community support, and technology tools at this site made for information technology professionals in all career fields
Networking for Systems Administrators - delve into advanced networking techniques with this book covering diagnostics, troubleshooting, testing, and other networking issues that system administrators face
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