Sr. Network Design Engineer
Exceeded external/internal client's expectations, delivering senior-level services daily for projects and escalated issues. Supported operations and staff IT activities, ensuring all needs are identified and met while increasing usability through education. Developed and implemented innovative solutions to overcome difficult business challenges. Composed project proposals and periodic reports for clients. Mentored operations staff daily to proactively address problems and heighten production levels.
- Maintained extremely high productivity and quality levels, handling the work of 2 Engineers and assuming CCIE's responsibilities when absent.
- Designed post merger network to integrate large Nortel & Cisco networks.
- Boost operations staff productivity by continuously formulating new methodologies.
- Facilitated and enhanced new product/service offerings by authoring processes & procedures.