Service Desk Technician Resume Examples - Page 3

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Service Desk Technicians provide technical support to a company's customers. Common responsibilities highlighted on a Service Desk Technician example resume are taking incoming phone calls, applying diagnostic techniques, completing problem-solving processes, managing customer accounts, and forwarding customer suggestions to appropriate teams. Our collection of Service Desk Technician resume samples reveals the following job requirements: customer service, technical skills, telephone etiquette, patience, problem solving, and teamwork. Most eligible candidates hold a Bachelor's Degree in information technology.

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21

Service Desk Technician

  • Performed troubleshooting and repairs on devices including Macs, Windows Desktops and laptops, Tablets and phones both android and IOS for fourteen different client environments
  • Vetted and updated SOP's
  • Performed basic upkeep and maintenance on desktop, laptops, mobile phones and tablets
  • Performed data transfers
  • Data migrations
  • Built and deployed all new incoming laptops and desktops
  • Built quotes for clients
  • Performed ConnectWise and track-it ticket maintenance
  • Provided on site desktop support to clients when requested
  • Aided in the company wide upgrade from Windows 7 to Windows 10
Candidate Info
3
years in
workforce
7
months
at this job
HS
High School Diploma
AS
Network Systems Management
22

Service Desk Technician

  • Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information.
  • Utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
  • Remote control desktops to resolve technical issues
  • Handle inquiries and resolve concerns to ensure client satisfaction.
  • Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Consult with Senior Support Specialists as needed to respond appropriately to the client.
Candidate Info
17
years in
workforce
1
month
at this job
Information Technology
23

Service Desk Technician

  • Handled an average of 500 calls and 150 emails a month in a high-volume enterprise call center environment.
  • Worked with remote software like Bomgar and VNC Viewer, Active Directory, Service Now, SAP, Ultipro and Microsoft Office Suite.
  • Responsible for troubleshooting point of sales machines, servers, desktops pc's, laptops, iDevices, mobile phones, printers, phone systems, battery back-ups and wireless access points.
Candidate Info
16
years in
workforce
1
year
at this job
AS
Computer Networking Technology
24

NSD Service Desk Technician (specialty Desk)

  • High volume call center taking 25-35 calls per day
  • Handle RA and VPN Request to remote employees giving step by step instruction
  • Front Line Support for ticket that cannot be resolved by other Tier I Technicians
  • Trained and certified in numerous VA rules and regulations handling classified information
Candidate Info
5
years in
workforce
1
year
at this job
25

Service Desk Technician

  • Monitor automated and end user incident and outage reporting.
  • Provide direct customer support when required.
  • Create and track tickets from initial trouble report through resolution.
  • Diagnose problems and validate network problems.
Candidate Info
7
years in
workforce
2
years
at this job
BS
Computer Information Technology
BS
Accounting
26

IT Service Desk Technician

Help-Desk phone support

  • PC Anywhere (Altiris) remote assistance and remote software deployment
  • Install and troubleshoot network and local print devices
  • HP Service Manager workflow ticket creation
  • SCCM remote software deployment
  • VPN and Intranet troubleshooting (Login scripts, network drives)
Candidate Info
16
years in
workforce
4
years
at this job
AS
Network Administration
27

Service Desk Technician II

  • Extensive use of HEAT ticketing system and prioritizing tickets accordingly.
  • Troubleshoot in-store servers and SIP mobile servers remotely.
  • Assist 135 stores with IT issues and mobile device issues.
  • Extensive use of DameWare remote control as well as Bomgar remote control.
  • Extensive use of Active Directory creating distribution lists and security groups.
  • Troubleshoot POS (Point of sale) machines.
  • Monitor performance of Internet using PRTG.
Candidate Info
3
years in
workforce
9
months
at this job
28

IT Service Desk Technician

  • Diagnose, troubleshoot and resolve various hardware and software related issues.
  • Provision desktops, laptops, emails and work desk/cellphones for end users.
  • Provision & manage new users using Active Directory and Microsoft Exchange Server.
  • Assisted with team projects implementing Wifi Access on Piers & Point of Sales software on the Cruise Ships.
  • Routine maintenance of office equipment printers, scanners, ticket scanners/printers, projectors, etc.
  • Delegate ticketing request as needed based on tier level.
Candidate Info
2
years in
workforce
4
months
at this job
BS
Information Technology
29

Service Desk Technician

  • Organize the HPH Service Desk so that all incoming HPH support calls are dealt with in a timely and effective manner.
  • Ensure that all incoming IT support calls are recorded accurately.
  • Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians.
  • Analyze and resolve urgent 1st line support calls when escalated via the HPH Service Desk. This could be over the telephone or where appropriate a visit to the end user and update the HPH Service Desk system as appropriate.
  • If required, to undertake the duties of an HPH Service Desk Operator.
  • Promote good practice in the use of IT hardware and software.
  • Provide advice and demonstrate use of software and hardware to end-users.
  • Keep all HPH hardware safe and secure.
  • Perform occasional other tasks as and when requested to do so by the HPH Services Senior Management
  • Monitor status of WAN links and carry out basic investigations prior to reporting any issues to HPH Senior Management
Candidate Info
5
years in
workforce
1
year
at this job
BS
Computer Science
License
30

IT Service Desk Technician

  • Support and knowledge of up to fourteen different projects
  • Administrate user accounts in Active Directory
  • Administrate user accounts in Skipjack, BOI, MASS Access Control and Crystal Reports
  • Monitor a variety of different devices for problems and assess the problems and how to resolve the issue. Dispatch technicians as needed.
  • Remote diagnostics of a variety of servers and devices using Dame Ware, Remote Desktop, VNC and telnet. Troubleshoot devices
  • Professional phone support for merchants, clients and the public.
  • Use of Metrix 4, 5.2, 5.3, 5.4 and Jira ticketing systems to open calls and dispatch assignments
  • Working both in a group as well as unsupervised
Candidate Info
3
years in
workforce
1
year
at this job

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