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Outbound Customer Service Representative Resume Samples
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0-5 years of experience
CSA for insurance company at which I responded on daily basis to all incoming phone calls, emails faxes and voice mails that came into the customer service department; responsible for resolving issues regarding: claims information, payment information, eligibility, policy information, and any other problems or questions they may have; maintained a daily record in stats and quality with an emphasis on accuracy and timeliness; resolved escalated customer issues through peer counseling and coaching.
- The only CSA representative given the additional title Expediter, that was created to respond to all customer service department emails.
- Led the team on a monthly basis in stats and quality. The number 1 producer every month.
- Eliminated a backlog of phone calls, emails, and voicemails received.
0-5 years of experience
Utilize effective customer service skills to assist blood donors in scheduling appointments to donate blood.
- Scheduled and reminded donors of appointments and discussed preparation for blood donations with donors.
- Scanned status charts to determine units of specific blood types available and needed.
- Evaluated and collaborated on projects for Children’s Hospital for premature babies and community blood drives.
- Trained new hires.
0-5 years of experience
Secured rapport of the consumer to effectively close the final sale
- Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results
- Maintained accurate, current knowledge of new advertising campaigns to implement changes
- Recorded and reviewed consumer call interaction within company’s database through detailed notations
- Processed payments via credit cards
0-5 years of experience
Secured rapport of the consumer to effectively close the final sale
- Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results
- Maintained accurate, current knowledge of new advertising campaigns to implement changes
- Recorded and reviewed consumer call interaction within company’s database through detailed notations
- Processed payments via credit cards
0-5 years of experience
- Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction.
- Addressed and resolved customer issues utilizing effective listening and problem solving skills.
- Demonstrated mastery of customer service call scripts within a specified timeframes.
- Consistently met and exceeded department goals and objectives for Verizon home phone services and direct TV.
10+ years of experience
Processed booking requests via online, email and telephone. Reviewed for rate and routing accuracy.
- Worked with Sales/Pricing to request and file rate quotes. Assisted Customers with any discrepancies with contract/tariff filings.
- Coordinated container receiving between Customers, Truckers and Traffic Monitors to ensure accurate vessel projections.
- Track and Trace containers, both domestic and international, providing customer with container location, departure and arrival information.
0-5 years of experience
Processed orders for contact lenses and other Lens1st products.
- Answered questions regarding in-stock merchandise.
- Informed customers of unit prices, shipping dates/delays.
- Updated and maintained customers files and records.
- Documented all contact, actions and responses in patient database and communicated patient feedback/suggestions to appropriate department.
0-5 years of experience
Handled outbound calls with the objective of collecting delinquent accounts.
- Negotiated settlements and established promise to pay
- Performed skip tracing and updated customer information in the data system.
- Researched, analyzed, and settled all customer billing disputes
0-5 years of experience
- Provided immaculate customer service to existing Sears customers regarding various complications with their appliances.
- Completed high volumes of outbound phone calls in a call center environment that involved the tracking of appliance parts, booking technician appointments and troubleshooting questions regarding service.
- Educate the customer on various aspects of warranties, technician appointments and appliance replacement.
0-5 years of experience
Processed client invoice requests and disputes
- Updated and maintained clients’ accounts
- Assisted in processing health insurance information and notifying client of insurance guidelines
- Established advanced knowledge of Hippa protocol
- Received outstanding ICare service awards for excelling in a high pace call center environment
0-5 years of experience
- Communicated with contracted technicians regarding existing service requests
- Monitored speed and efficiency of service from technicians
- Served as Liaison between contracted technicians and IPT executives during emergency situations
- Verified and filed faxes for completed service requests
0-5 years of experience
Called customers regarding their loans to pursue loan(s) being current
- Sold credit cards to customers and created incentives for team members to sell credit cards
- Handled inbound calls in a fast paced, goal oriented customer service environment
- Resolved client discrepancies by clarifying the charges assessed to the customer
- Expedited corrections or adjustments to ensure resolution
- Substantial typing, billing and daily reporting to supervisor(s) on duty
0-5 years of experience
{Promoted to Device Retrieval Specialist in August 2013}
- Responsible for reaching out to patients and providing product information and instructions.
- Obtained highest level of customer service ratings [as determined by audit reviews].
- Maintained 100% accuracy scores for communication, listening and problem solving skills.
- Accurately entered patients’ information into several database systems.
- Patiently listened to customer inquiries and concerns before providing answers and resolutions.
- Communicated with physician offices in a professional manner regarding patients’ concerns.
- Volunteered for additional training on new products and services.
0-5 years of experience
Assisted respiratory and diabetic patients with obtaining medical supplies
- Partnered with clients professional healthcare provider to obtain prescriptions for product refills
- Updated client demographic and medical records for accurate medication dosage and supply tracking
- Initiated contact with registered clients for reorder reminders
0-5 years of experience
- Delivered prepared sales talks, reading from scripts that described the services
- Facilitated fundraising & collected donations for various organizations
- Performed data entry on various computer databases
0-5 years of experience
- Communicated with contracted technicians regarding existing service requests
- Monitored speed and efficiency of service from technicians
- Served as Liaison between contracted technicians and IPT executives during emergency situations
- Verified and filed faxes for completed service requests
0-5 years of experience
Outbound calls to follow up with other financial institute for the status of 1035/IRA Annuity Transfers.
- Call financial directly from interoffice weekly call list
- Create excel status feedback notes report after each call made in Lotus Notes 7 call center databases.
- Research, create excel data report with transfer paperwork of processes and procedures data.
- Faxed or requested other outside financial company’s guidelines.
- Update and verify if we have received funds in Citrix LANmark or scanned check in DOCX.
- Research & update financial institute that require their own paperwork from clients before they will rollover funds and process time.
0-5 years of experience
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade previous donors to come in and donate again.
- Contact individuals by telephone to solicit sales to request donations for charitable causes.
- Explain benefits that donors receive and answer questions from customers.
- Obtain client information such as name, address, and donor frequency, and enter appointments into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Obtain names and telephone numbers of potential Donors from sources such as telephone directories and business reply cards.
- Maintain records of contacts, accounts, and orders.
0-5 years of experience
Hired for this fast-paced, high-volume customer service position in a large call-center environment to qualify students who are seeking enrollment in [company name] educational programs.
- Respond to an average of 300 calls daily, interviewing customers to determine eligibility for enrollment into various educational programs
- Demonstrate excellent customer service and value in every call as evidenced by achieving quality assurance scores of 98% overall (center average 95%).
- Maintain current knowledge on over 14 of educational programs
0-5 years of experience
Made an average of over 200 calls a day
- Corresponded with shareholders regarding their accounts and gathered proxy votes for corporate action
- Understand and know how to adhere to business procedure guidelines at all times
- Participated in cross-training of responsibilities as appropriate
- Maintained all logs and reporting documentation as required
0-5 years of experience
- Handled daily heavy flow of returned statements and cooperated with the departments on invoicing and shipping problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Asked open-ended questions to assist customers’ needs
- Recorded “improvement needed” customer information using spreadsheets and organizational charts to improve shipping issues
- Scanned and uploaded customers correct place of residence into databases in a timely and accurate manner
0-5 years of experience
- Handled inbound/outbound calls
- Helped customers with orders and communicated issues.
- Provided timely resolution for a range of customer inquiries.
- Performed basic data entry and customer account maintenance.
- Processed payments as well as assisted customers with billing issues.
- Delivered exceptional customer service, building customer satisfaction & loyalty
0-5 years of experience
Made outbound calls to insurance carriers and agents to update loans in AS-400 and Maximillion. Performed basic mailroom operations. Ran reports. Scanned documents. Performed inventory. Trained new employees.
- Promoted to Outbound Customer Service Representative.
- Perfect attendance for 1999.
- Promoted to Team Lead in Document Processing.
- Served as acting supervisor in the absence of the supervisor.
- Received Employee of the Month award, August 1999.
- Voted Star of the Month by co-workers, September 2001.
- Maintained and exceeded stats by 20%.
- Consistently maintained 100% audit.
0-5 years of experience
- Contacted 200-300 potential clients who have previously requested insurance quotes.
- Engaged clients by asking a series of specific questions to ensure eligibility.
- Effectively communicated the benefits of accepting the insurance quotes.
- Transferred calls to the required department quickly and accurately.
- Referred clients who are ineligible to the company’s local insurance agents.
- Provided potential clients with general information relating to pricing and services.
0-5 years of experience
Perform outbound phone calls to customers and dealers to deliver/obtain additional information
- Perform data entry and file
- Handle facsimile transmissions
- Verify program eligibility through various database systems
- Additional administration support as required
- Support company quality standards, policies, procedures, and work instructions as outlined in the company quality management system documentation
0-5 years of experience
- Delivered customer service and built customer satisfaction and loyalty
- Strived for one-call resolution of customer issues
- Handled a high influx of inbound calls and emails
- Assisted in product detail, billing information, returns, refunds, and exchanges
- Entered all call details, records, payments, and changes into computer systems
- Called customers for updates in billing information, address changes, or adjustments for ongoing orders
0-5 years of experience
Assisted customers with Direct TV billing questions
- High volume outbound call center experience
- Initiated new cable service
- Exceptional Sales experience
- Billing and processing
- Provided exceptional customer service through outbound calls
- Demonstrated ability to multi-task and perform effectively in a fast-paced work environment
0-5 years of experience
- Started my position with a temporary agency, and received a full time position with [company name] due to my work efficiency, good attendance, and product knowledge.
- Helped introduce and excel a new product (Instant Booking) to current customers.
- Made an average of 120+ outbound calls daily, and maintained a 60%+ phone productivity.
- Described product to customers and accurately explaining detail.
- Maintained an 80% QA score.
- Proficient in utilizing Microsoft Excel, Word, and Outlook.
- Operated a POS system to locate customer information.
0-5 years of experience
- Make outbound calls to potential clients to enroll them in healthcare
- Performed data entry such as customer demographics, pricing of healthcare, and products
- Expert in using the company’s database software
- Demonstrated ability to log all notes and follow up information accurately
0-5 years of experience
- Responsible for greeting both patients and visitors on a daily basis
- Responsible for accurately registering new patient information into medical system
- Responsible for professionally answering and directing calls
- Knowledgeable in patient billing and verifying other insurance
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
