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Customer Service Officer Resume Samples
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Candidate Info
20
years in workforce
20
years at this job
Operations Manager-senior Customer Service Officer-sr. Utility Clerk
Managed a data entry/cash reconciling units with 18-25 employees. Provided support to Corporate Banking Services in the areas of sales, start-ups, training, and problem resolutions.
- Reduced overall operating expenses by 9% over previous year.
- Created work flow improvements that allowed transition to a two shift operation (with two managers) into a one shift operation (with one manager), resulting in annual savings of $32,184.00.
- Managed relocation of cash reconciling unit resulting in 50% fewer employees accepting severance packages.
- Communicated with Operations, Armored Courier Services, Account Administration, and Corporate Customers.
- Audited and reconciled customer analysis charges, resulting in the retention of a $200,000 monthly depository customers.
- Conducted over 35 annual forms and procedures training sessions to corporate customers, which improved Bank of America's ability to provide quality service to the customer.
Candidate Info
5
years in workforce
5
years at this job
BS
Business Administration
Customer Service Officer, CSO
Assisted customer service manager with overseeing all aspects of day-to-day branch operations.
- Managed and negotiated current/new accounts.
- Developed and administered new operation processes.
- Organized and processed account receivables.
- Monitored computer application and answered telephone calls.
- Developed communication skills while working with customer.
Candidate Info
2
years in workforce
8
months at this job
HS
Drafting
BA
Bachelor of Arts
MBA
Marketing Management
Chief Marketing and Customer Service Officer
Designed technical proposals and inception reports.
- Identified and implemented operational opportunities and standard procedures.
- Involved in the development of the organizations' customer service improvements.
- Facilitated and coordinated trainings to employees on marketing and customer service.
- Participated in different workshops and professional seminars.
- Gathered and documented best practices and delivered significant case stories.
- Involved in marketing and customer research works.
Candidate Info
10
years in workforce
6
years at this job
BS
Business Management
Client Support Officer, Project Manager and Customer Service Officer
Consistently meet sales targets due to excellent customer service, follow up, and professionalism.
- Marketed specific products and services by targeting needs of current and potential clients.
- Managed money effectively and reported transactions in personal records and company database.
- Oversaw various shipping processes, ensuring orders were accurately filled, and sent out on time.
Candidate Info
46
years in workforce
3
years at this job
Customer Service Officer
- Managed transactions including new accounts, customer service and operations
- Oversaw customer service functions and resolved problems within authority range
- Acquired and retained clients through positive and efficient customer service
- Assisted managers with various assigned tasks and trained new Tellers
- Service and retain accounts and identify opportunities to cross-sell products and services
Candidate Info
4
years in workforce
3
years at this job
C
Computer Applications
BS
Business Administration
Customer Service Officer
Solved customer problems in a fast-paced bank environment by responding to an average of 100 customer enquiries per day via telephone and in person
- Tracked customer experience metrics and ensured that customers received excellent service
- Provided all customers with a great customer experience by listening, answering their questions and setting up appointments when needed
- Scheduled customer appointments when necessary
- Effectively managed time to improve overall customer experience
- Liaised with sales and marketing departments to provide customer trends and reports
- Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors
- Handled cash deposits and withdrawals in an accurate and professional manner
Candidate Info
13
years in workforce
13
years at this job
HS
Insurance License
Sales Associate/customer Service Officer
Supervised daily branch operation and overseeing lending, trained customer service representative tellers.
- Developed and implemented internal strategic on sales plans.
- Made calls upon existing as well as prospective customers to expand or establish business relationship and/or ensure customers' overall satisfaction with the Bank.
- Handled customer problems or complaints in absence of the Branch Manager and/or Assistant Branch Manager.
- Continually reviewed current events within the community for the purpose of seeking new opportunities for the Bank.
- Ensured that proper lobby signs, mandated by the Bank and/or regulatory agencies are on display at all times and that they are upgraded when necessary.
Candidate Info
11
years in workforce
4
years at this job
Banking
Customer Service Officer
- Managed all daily operations of the Upland Northwest Office.
- Received top performing branch status each year during my tenure.
- Mentored CSRs to enable them to achieve both their operational and sales goals.
Candidate Info
4
years in workforce
3
years at this job
BA
Business Administration
Customer Service Officer
Provided customer service in person and over the phone.
- Promoted new products and services to the customers.
- Prepared documentation and categorized foreign currencies.
- Oversaw the control of cash flow and bank keys.
- Represented the bank at the check processing center.
- Conducted activities related to balancing the main reserve safe.
Candidate Info
15
years in workforce
1
year at this job
Customer Service Officer
- Supervised branch overflow and processed various operational reports such as Remote Capture Deposit, NSF and other.
- Cross-sold banking services and products.
- Responsible for hiring, performance reviews, counseling and other human resource management.
- Performed monthly certifications.
- Managed all daily branch operations, including opening and closing of the branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, customer contact and conflict resolution.
- Prepared and processed expense reports monthly.
- Communicated, negotiated and problem solved effectively in a variety of settings at all levels.
Candidate Info
3
years in workforce
1
year at this job
HS
High School Diploma
C
Certificate
Customer Service Officer
- Member/Customer service and cash handling
- Assessed member needs, marketed pertinent services and products
- Opened savings, checking and certificate accounts
- Prepared consumer loans both secured and unsecured
- Monitored memberships for delinquent loans and negative balances
Candidate Info
13
years in workforce
13
years at this job
Customer Service Officer/cashier
- Handled customer inquiries, complaints, billing questions, payment extensions and service requests.
- Managed a high-volume workload within a deadline driven environment with speed, accuracy and professionalism.
- Responded to and clarified customers' questions and concerns regarding their bills
- Researched and updated customers' accounts
- Collected and processed customers' payments correctly and in a timely manner
- Assisted with the efficient and courteous transfer of calls to the appropriate personnel when needed to promote a team approach to serving customers
Candidate Info
9
years in workforce
2
years at this job
BA
Accounting
MA
Master of Arts
MA
Marketing & Personnel Management
Administrative & Customer Service Officer
Interviewed and selected prospective clients.
- Received and screened applications for clients migrating to Canada, Australia & U.K.
- Coordinated with embassies, consulates, lawyers, and investment authorities.
- Handled correspondence through different means and maintained confidential files.
- Established reputation for outstanding customer service.
Candidate Info
3
years in workforce
3
years at this job
Customer Service Officer II
Supervised 5 Customer Service Officers
- Viewed various daily reports, settled NSF report, approve new accounts, teller overrides, and customer transactions.
- Prepared weekly staff schedule.
- Oversaw staff adherence to branch security and cash control.
- Performed staff evaluations.
- Cross-sold bank products and services to expand relationships and support branch deposit growth goals.
Candidate Info
1
year in workforce
1
year at this job
BA
Political Science
Pre-law
Customer Service Officer/direct Sales
- Independent Agent licensed to sell home and auto insurance on behalf of [company name]
- Spokesperson for [company name] for various event promotions to promote credit cards and banking services
- Top PT Sales Person and implemented action plans that promoted sales growth by providing on-site services for customers
Candidate Info
4
years in workforce
3
years at this job
AS
Nursing
BS
Nursing
BA
Psychology
Customer Service Representative Iii/senior Customer Service Officer
Trained new hires in all aspects of various systems; encouraged trainees to minimize errors, systematically taught techniques to insure high productivity and meet company goals
- Managed the vault cash flow, including distribution of cash, balancing daily accounts and procurement and return of excess cash to federal reserve agency
- Gained expertise in assisting customers with merchant accounts and other financial services
- Applied skills in cross-selling bank products and services, and in managing inquiries for new and existing customers
Candidate Info
11
years in workforce
2
years at this job
BA
English Literature
Senior Customer Service Officer
Supervised the customer service department: accounts opening and credit card management.
- Coordinated between the management and customer service department.
- Organized department's reports and journals.
- Administrated bank transactions and transfers.
Candidate Info
7
years in workforce
2
years at this job
Customer Service Officer
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Processed shipments and maintained organized stock shelve
- Operated cash register to process cash, check and credit card transactions
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Processed an average of 320 transactions each day in a timely manner.
- Won the best team player award
- Increased the numbers of first-time customers by 63% by making 60 cold calls per call
Candidate Info
2
years in workforce
1
year at this job
Information Technology
Electrical And Electronics Engineering
Customer Service Officer
- Attended to customer request in banking hall.
- Developed strong enduring relationships with existing and potential clients with the specific purpose of deepening relationships, resolving issues, identifying opportunities and managing crises.
- Facilitated the opening of several new personal accounts through excellent customer service
- Rectified customer issues with the banks E - products
- Ensured Network connectivity on ATM machine
Candidate Info
6
years in workforce
2
years at this job
C
Certificate
Business Administration
Customer Service Officer
- Responsible for the preparation of remittance in settlements.
- Reconciled relevant suspense accounts.
- Processed corporate drafts and telegraphic transfers at the request of corporate customers.
- Served as a liaison between customers and receiving banks for swift message queries and settlements of collections.
- Prepared Swift messages.
Candidate Info
2
years in workforce
2
years at this job
Customer Service Officer
- Assisted members with various loan applications including car, personal, Christmas and credit lines.
- Verified member's credit status through credit reports.
- Processed deposits, withdrawals and loan payments for members.
- Accurately verified cash transactions and balanced cash draw at the end of each workday.
Candidate Info
10
years in workforce
4
years at this job
BS
Finance, The University Of Illinois
Cash Management Customer Service Officer
- Team Leader of an 11-person team.
- Managed a customer base across various product lines, which included corporate cash letters, lockbox, disbursements, wire transfers, and ACH.
- Responsible for the implementation and management of all bilingual accounts in Mexico.
- Provided effective and timely solutions to domestic and international customer inquiries.
- Practiced versatility by assisting team members in their absence and during peak volume periods.
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