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Desk Receptionist Resume Samples
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Candidate Info
25
years in workforce
9
years at this job
C
Certificate
Front Desk Receptionist
- Handled approximately 200 customer inquiries daily with prompt and courteous service
- Developed and fostered excellent relationships with internal and external customers
- Operated multi-line telephone and computer system
- Screen and retrieved calls and forwarded to appropriate areas for handling
- Greeted, directed and instructed visitors
Candidate Info
6
years in workforce
4
years at this job
HS
High School Diploma
Front Desk Receptionist
Greeted members, registered guests, answered questions, and provided information about the facility.
- Regulated use of facilities for members and guests in a fast-paced environment.
- Opened and closed the front desk shifts based on a strict set of procedures in a timely and efficient manner.
- Answered telephones, directed calls and took messages.
- Completed initial sales transactions, made change for guests and members and directed guests further if necessary.
- Sorted and routed incoming mail.
- Recorded guest comments or complaints, referring customers to managers as necessary.
Candidate Info
6
years in workforce
3
years at this job
Voc
Vocational Degree
Front Desk Receptionist
- Registered and scheduled patients for a five physician practice that specializes in cataract, glaucoma, and retina surgery
- Greeted patients, collected co-payments and balances, updated demographic information and insurances and faxed all reports requested by referring physicians
- Assisted the medical records department with filing and pulling medical charts for appointments
- Confirmed next day appointments and returned all voicemail messages regarding appointments
Candidate Info
6
years in workforce
5
years at this job
Counselor/ Front Desk Receptionist
- Designed recreational programs for youth ages 7-10 to enhance team building
- Assisted with academic learning for a group of 15 youth focusing on mathematics
- Maintained the attendance for the after-school program for youth and provided direct assistance to the front desk clerk
Candidate Info
9
years in workforce
8
months at this job
AS
Computer Science Networking
Front Desk Receptionist
- Front Desk answered phone, made appointments, confirmed all pending appointments
- Verified insurance for procedures and reviewed with patient
- Filed insurance, processed insurance payments and followed up for past due accounts
- Processed patient payments
- Balanced Days Sheets and process deposits for courier
- Assisted in Lab Sterilization of instruments on a daily basis and set up trays for current day scheduled surgeries
- Trained in Care Stream cone beam x-ray
Candidate Info
5
years in workforce
3
years at this job
HS
High School Diploma
Front Desk Receptionist
- Assisted guests with common services and answered any general questions
- Posted charges of memberships, food and beverages.
- Represented the fitness center in regard to guest complaints and situations that require instant action
- Collected payment following all cash handling rules
- Arranged Class Reports
- Ensured the desk was always attended
Candidate Info
9
years in workforce
2
years at this job
BS
Biology And Marine Biology
Desk Receptionist
- Provided front line customer service to resident hall students, guests and employees.
- Maintained Residence Hall Security.
- Enforced University and Housing and Residence Life Policies.
- Provided emergency and departmental support as necessary.
Candidate Info
18
years in workforce
11
months at this job
AAS
Court Reporting
Broadcast Captioning
Front Desk Receptionist
Customer-driven receptionist responsible for handling a high-volume front desk by collecting and postings payments, handling customer concerns, and meeting business objectives.
- Be the face of the organization upon guests entry/departure of Country Club.
- Processes cash, check and credit card payments via POS system.
- Answers queries providing resources and information.
- Drives membership sales with tours, promotions, discounts and specials.
- Maintains a professional image to clients while providing the best possible service.
Candidate Info
6
years in workforce
4
years at this job
C
Relevant Coursework
Front Desk Receptionist
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Resolved customer grievances via reception and electronic communication
- Hands-on experience in receiving, sorting and routing mail
- Served visitors by greeting, welcoming, directing and announcing them appropriately
- Knowledgeable in Fed-Ex label creation and distribution
Candidate Info
3
years in workforce
2
years at this job
BA
Communications
Front Desk Receptionist
- Executed daily check-in/ check-outs for registered guests while acquiring methods of payment and handled any issues or concerns with guest billing.
- Actively handled day-to day operations, all guest request, concerns and complaints with creative and professional solutions to create an unforgettable experience.
- Individually brought in upwards of $60,000 in additional profit through upselling guests.
- Helped develop new policies and proceeds to enhance the Front Desks's overall performance.
- Relocated to Atlanta property for April 2016 to help stabilize their Front Desk team.
- Effectively organized hundreds of daily and upcoming reservations in order to optimize resort efficiency.
- Handled and tracked overflow of reservation calls while at the desk to optimize daily employee coverage.
- Assisted the Housekeeping, Valet and Concierge departments during times of extreme occupancy and overflow of requests.
Candidate Info
5
years in workforce
8
months at this job
BS
Public Health
Front Desk Receptionist
- Responsible for managing customer accounts, creating positive customer/employee relationships and running the front desk while providing excellent customer service
- Accustomed to completing and prioritizing daily assigned tasks during periods of high volume within the salon
- Responsible for scheduling appointments using Helios an online salon scheduling system, answering phones, managing the store email and opening and closing of the salon
- Accustomed to studying products and staying up to date on current and incoming inventory while consistently meeting company sales expectations
- Responsible for handling cash/completing transactions, balancing the till, and filling end of the day deposits including enclosing the daily sales record, receipts and cash revenue
Candidate Info
4
months in workforce
4
months at this job
AS
Computer Information Science - Information Technology
Help Desk Receptionist
- Resolved related computer issues including email, login issues, and tech support
- Provided phone and walk-in support for Students and Faculty
- Utilized SysAid Ticketing System to track and coordinate resolutions
- Coordinated among Help Desk Technicians to further resolve difficult issues
Candidate Info
4
years in workforce
2
years at this job
BA
Neuroscience
BS
Biology
Front Desk Receptionist
- Scheduled and managed appointments.
- Maintained the receptionist and general work area.
- Greeted customers and responded to calls and in-person requests for information.
- Monitored daily store activities and employees.
- Handled all business transactions.
Candidate Info
6
years in workforce
2
years at this job
C
Cosmetology
AA
Mathematics
Medical
Front Desk Receptionist
Demonstrates proficiencies in a multi-line phone system and front desk reception within a high-volume environment.
- Schedules appointments for customers via ADP and X-time.
- Processes monetary and credit card transactions in addition to reconciling the cash drawer daily.
- Performs clerical duties including filing, faxing, and copying.
- Prepares necessary paperwork for the next day's appointments.
Candidate Info
3
years in workforce
3
years at this job
AAS
Dental Hygiene
AS
Science
Front Desk Receptionist/medical Assistant
Front Desk Receptionist/Medical Assistant
- Assist physician with patient care
- Follow up with patients regarding their inquiries, scheduled and confirmed appointments
- Prepare patients for examination by performing preliminary physical tests
Candidate Info
2
years in workforce
4
months at this job
BS
Accounting
Front Desk Receptionist
- One of three front desk receptionists
- Helped take payment information
- Fielded complaints, spoke with and consoled many angry customers
- Organized appointments, meetings for sales staff
- Responsible for keeping track of telemarketers sales
Candidate Info
6
years in workforce
1
year at this job
BA
Public Health
Front Desk Receptionist
Front Desk
- Greet and check in patients arriving at office
- Schedule and confirm patient appointments.
- Create, maintain, and enter information into EMR databases.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Informing patients of financial policy and accepting over the counter payments for co-payments and deductibles; issuing cash receipts
- Processing a variety of health information forms in compliance with regulations regarding confidentiality of private health information and release of information
Candidate Info
5
years in workforce
8
months at this job
BS
Public Health
Front Desk Receptionist
- Responsible for managing customer accounts, creating positive customer/employee relationships and running the front desk while providing excellent customer service in a fast paced environment
- Accustomed to completing and prioritizing daily assigned tasks during periods of high volume within the salon
- Responsible for scheduling appointments using Helios an online salon scheduling system, answering phones, managing the store email and opening and closing of the salon
- Accustomed to studying and selling products/services offered, staying up to date on current and incoming inventory and consistently meeting company sales expectations
- Responsible for handling cash/completing transactions, balancing the till, and filling end of the day deposits including enclosing the daily sales record, receipts and cash revenue
Candidate Info
6
years in workforce
9
months at this job
Front Desk Receptionist
Sell memberships and packages to clients.
- Provide excellent service to members/guests by answering phone calls, setting appointments, and greeting guests.
- Maintain professionalism at front desk and reception area.
- Assists in administrative tasks including filing, data entry of client records, etc.
- Various duties as assigned by Clinic Management
Candidate Info
4
years in workforce
1
year at this job
GED
GED
Front Desk Receptionist
Front Desk Reception
- Greeting and directing clients
- Managing meeting room scheduling and ensuring meeting rooms were always well stocked and comfortable
- Answering phones and directing calls to various agents
- Inputting listings into the MLS system
- Copying, filing, collating, and other general office work
- Ensuring all agents had the items needed for their work days to run smoothly
Candidate Info
4
years in workforce
2
years at this job
BA
Teaching Certification Internship
BA
Language Arts
Desk Receptionist
- Directed incoming inquiries
- Schedule appointments
- Ensured office environment was sanitary and appealing
- POS entries and computer system navigation
Candidate Info
3
months in workforce
3
months at this job
AS
Fashion Design
Front Desk Receptionist
- Managed the front desk and greeted clients as they entered the office.
- Calendar management and prepared conference rooms.
- Answered multiple telephone lines, took messages accurately and transferred calls
- Organized and scheduled meetings for management
- Assisted with the purchase of office supplies and equipment.
- Supported sales team with scheduling and preparing presentations
- Input all data information with speed and accuracy
- Scheduling and tracking all parcel pick-ups
- Assumed any administrative functions as needed such as, faxing, copying and scanning
Candidate Info
5
years in workforce
8
months at this job
Criminal Justice
Psychology And Public Relations
Front Desk Receptionist / Day Care Supervisor
- Front desk receptionist with the ability to multi task
- Fast learner who picked up selling techniques as I worked on commission
- Established a respectable presence, as I was the first point of contact for customers
- Was put in charge of watching children
Candidate Info
4
years in workforce
1
year at this job
Front Desk Receptionist
- I worked at the front desk helping our guests, checking guests in & out.
- I was the Loyalty Champion at the hotel, so that means I got the team on track with enrollments along with making sure everyone is up to date with all the new and exciting things that come out.
- I also was the Breakfast Bar lead; which includes running the breakfast bar; ensuring a clean and sanitary eating area for our guests. I also order all necessary items needed for our guests to have a healthy satisfying nutritious meals.
- I helped supervise housekeeping as well. I have cleaned departures and stay-overs.
- I have also done the scheduling of my co-workers shifts.
- I worked at a restaurant cooking all the food.
- I also worked at Johnson's Outdoors making trolling motors.
Candidate Info
9
years in workforce
5
years at this job
Front Desk Receptionist
- I am very comfortable in Outlook, Excel, and Word.
- Front desk brings a lot of customer service situations that I have become comfortable with. Being able to deal with guests in person is a very big asset because communication is key for everyday life.
- Proficient in OPERA property management system.
- Composing work related emails.
Candidate Info
18
years in workforce
3
years at this job
Back-up Front Desk Receptionist
Open and close office
- Greet visitors and clients in a welcoming manner
- Answer and direct telephone calls in a professional manner
- Log incoming packages; contact individuals via email to sign for and retrieve packages at the front desk
- Create Excel spreadsheets and file Purchase Orders upon request
Candidate Info
5
years in workforce
9
months at this job
Health Science
Nursing
Front Desk Receptionist
Counseling Front Desk
- Keep front desk tidy and presentable with all necessary materials
- Greet guests and welcome them into the office
- Schedule and follow up on appointments
- Answer questions, address complaints and give suitable information
- Answer all incoming calls and redirect them or keep and distribute messages
- Take up other duties as assigned
Candidate Info
3
years in workforce
1
year at this job
Early Childhood Education
Front Desk Receptionist
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Made copies, sent faxes, and handled all outgoing correspondence.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Maintained the front desk and reception area in a neat and organized fashion.
- Good time management skills
- Can do attitude and ability to think outside the box
- Strong Intrapersonal and communication skills
Candidate Info
1
year in workforce
1
year at this job
HS
High School Diploma
Front Desk Receptionist
- Great customers calling establishment
- Answer customer questions and provide information on procedures and policies
- Fulfills requests by clarifying desired information as well as forwarding request
- Maintain high volume calls and assist customers in a timely fashion
- Maintain clean and orderly checkout area
Candidate Info
2
years in workforce
7
months at this job
Medical Assistant
Front Desk Receptionist
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
- Maintain executive managers 'calendars by planning and scheduling conferences, teleconferences, and travel.
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
Candidate Info
5
years in workforce
1
year at this job
HS
High School Diploma
BS
Nursing
Front Desk Receptionist/teacher
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Processed payments for services.
- Made copies, sent faxes, and handles all outgoing correspondence
- Answer and forward phone calls to appropriate individuals
- Work independently and collaboratively on assignments
Candidate Info
4
years in workforce
1
year at this job
HS
High School Diploma
AS
Social Science And Humanities
Administrative Assistant/front Desk Receptionist
- Responsible for assisting with coverage of front desk
- Handled clerical duties such as filing patient records and scheduling appointments of patients
- Answer multi-line telephone system, routed calls and took messages for staff.
- Registered and triaged patients
- Checked insurance eligibility and claims for patients
Candidate Info
3
years in workforce
6
months at this job
HS
High School Diploma
Nursing Program
Front Desk Receptionist
- Front desk - greet patients, offer products, organize files.
- Sales-membership sales and service.
- Performed clerical and general support duties.
- Maintained HIPPA compliance
Candidate Info
3
years in workforce
1
year at this job
HS
Relevant Coursework
Front Desk Receptionist & Sales Associate
Assisting clients with a high level of consistent customer service
- Demonstrating extensive knowledge of the [company name] Wellness Program, Massage Therapy, Enhancement Therapies, and Murad Skin Care Products
- Utilizing and effectively using [company name]'s Millennium System
- Performing key business operational task and essential functions to ensure the clinic runs smoothly for clients and Massage Therapists
Candidate Info
8
years in workforce
5
years at this job
Front Desk Receptionist
- Confirmed reservation in system and reviewed all noted information
- Promoted positive guest relations to all individuals approaching the Front Desk
- Liaised with vendors to resolve issues with Internet, phone, and in-room movies
- Coordinated sale and planning for wedding parties and events
- Maximized revenues, partnering with regional manager to forecast rates based on market trends
- Anticipated guest needs, responded promptly, and acknowledged all guest concerns
- Provided gracious and efficient telephone service
Candidate Info
6
years in workforce
3
years at this job
Front Desk Receptionist
- Front Desk Reception
- Responsible for handling and managing the information of the health care center
- Handle the tasks of organizing and maintaining medicals forms and office stationary
- Perform responsibilities of registering patients by following the protocols of the organization
- Responsible for checking and verifying the accuracy of medical records and insurance
- Handle the tasks of preparing and maintaining patients medical charts
- Perform essential clerical tasks like Faxing, E-mail and data entry.
Candidate Info
12
years in workforce
5
months at this job
AS
Accounting
Technology
Front Desk Receptionist
- Manage front desk duties such as reservations and laundry.
- Produce housekeeping reports and end of shift reports.
- Responsible for income drops at the end of the shift.
- Trained new employees on the front desk procedures and responsibilities.
Candidate Info
9
months in workforce
3
months at this job
BS
Travel Industry Management
Front Desk Receptionist
- Answer the phone calls.
- Address international students’ questions and provide them with information and directions.
- Maintain a warm and gracious attitude with international students.
- Ensure daily opening, running, and closing duties are completed.
- Provides advisor additional support as requested.
- Assist all other team members as needed.
- Responsible for maintain the front desk in a neat and orderly.
Candidate Info
8
years in workforce
3
months at this job
Front Desk Receptionist
- Answer incoming calls, emails, and assist walk ins by registering, and processing guests to their assigned rooms.
- Accommodate guests’ special requests.
- Up selling guest rooms and promote hotel services.
- Maintain a clean front desk area.
Candidate Info
2
years in workforce
6
months at this job
GED
GED
Medical Administrative Assistant
Front Desk Receptionist
Front Desk Reception
- Developed and interpret organizational goals, policies and procedures
- Scheduled pt. according to Dr's schedules pt. needs and production goals
- Checked in pt. Retrieved pt history and watermarked eligibility, verified insurance Public Aid and PPO. Treatment planned offered care credit to all pts. as I explained the plan to the pt. Walked out the pt using ADA codes from treatment provided.
Candidate Info
3
years in workforce
2
years at this job
AA
Criminal Justice
Front Desk Receptionist
Greet customers and make them feel welcome
- Check them in properly
- Book reservation
- Close dates on our partner websites
- Make sure front desk is always clean
- Report payment on Microsoft Excel
Candidate Info
11
years in workforce
5
months at this job
Front Desk Receptionist
Front Desk
- Utilized eCW (for scheduling)
- Verified insurance/demographics
- Answer calls promptly
- Collect co-payments
- Scan/fax medical records
- Schedule appointments
Candidate Info
3
years in workforce
2
years at this job
HS
High School Diploma
AA
Business
BS
Bachelor of Science
Front Desk Receptionist/kids Club
Receptionist
- Answer calls
- Take care of Billing information
- Assist members with needs at the gym
- Take care of kids in daycare
- Check-in members and guest memberships
Candidate Info
9
years in workforce
9
months at this job
HS
Medical Assistant
AS
Logistics Management
Front Desk Receptionist
- Greeted visitors and responded to telephone and in-person requests for information
- Maintained doctor's schedule
- Maintained electronic and paper files; imaging, office notes, consultations, lab results
- Maintained the front desk and waiting area in a neat and organized fashion
- Collected co-pays and payments for existing balances
- Made copies, sent faxes and handled incoming and out-going correspondence
- Properly routed agreements, contracts and invoices through the signature process
- Daily use of Microsoft Office Suite, Aria, Intergy, OWAN and personal computer
- Successfully followed HIPPA guidelines
Candidate Info
6
years in workforce
1
year at this job
HS
High School Diploma
Front Desk Receptionist
- Promptly answers patient calls, transfers calls, obtains information to effectively resolve an issue/request
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
- Verifies method of payment for service and collects data and/or payment as appropriate.
- Calls patients daily to confirm next day’s appointment.
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
- Generate route slips for each patient, and assure that all services provided have been checked out properly.
- Maintain stock of forms and office supplies
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
Candidate Info
3
years in workforce
6
months at this job
AS
Early Childhood Studies
Graduate
Front Desk Receptionist / Childcare
- Handle all phone calls that are come in.
- Answer any questions that any members or possible new members may have.
- Check in all guests that pass by the front desk.
- Watch the kids while the parents work out.
Candidate Info
6
years in workforce
3
years at this job
AS
Criminal Justice
Front Desk Receptionist
- Welcome visitors, guests and customers as they arrive.
- Interacted well with the public.
- Provide information and direct them to the right departments.
- Handled delicate situations, such as customer requests, special needs and complaints.
- Handle telephone calls and direct them to the right recipient.
- Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
- Ability to handle several situations at once with confidence.
- Quick learner of new software applications.
Candidate Info
10
years in workforce
2
years at this job
Hospitality Management Culinary Arts
Front Desk Receptionist
- Keep front desk, lobby, conference room and food areas presentable
- Welcome visitors and direct them appropriately while maintaining security
- Answer incoming calls and transfer to appropriate department while providing basic information; taking phone messages
- Assist with Dentist and their staff with inquiries about the company and products we offer as well as correspond with customers via email and telephone
- Schedule tech appointments for customers as well as internal events
- Prepare invoices for customers and handle payments to include; make daily bank deposits
- Complete research projects for executive members and odds and end task for all departments
- Day to day administration of the office: receive and sort mail, mass data entry, filing, photocopying, faxing, etc
Candidate Info
2
years in workforce
2
years at this job
HS
Recipient
AS
Dental Hygiene
Front Desk Receptionist/assistant
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- File and maintain records.
- Schedule appointments and maintain and update appointment calendars.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Candidate Info
3
years in workforce
1
year at this job
Front Desk Receptionist/night Auditor
- Check in and out guest
- Greet guests as they arrive and depart
- Answer all calls and direct them to the appropriate department
- Deal with all guest request and complaints
- Gather all expenses for day and roll over the day
- Get everything for the front desk ready for the day
- Make and cancel reservations
Desk Receptionist Resume Success Stories
