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Candidate Info
4
years in workforce
1
year at this job
HS
High School Diploma
Customer Care Specialist Supervisor
Consistently managed 40 to 65 clients per month and progressively developed further business clients
- Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling
- Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
- Accurately organized & compiled data for ownership/upper management to review (established dept. goals)
- Meticulously tracked daily activities of homemakers and delegated tasks and responsibilities appropriately
- Successfully trained all new hires and monitored both efficiency and development of their procedural skills
- Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner
Candidate Info
11
years in workforce
2
years at this job
BA
Psychology And Communication
Customer Care Specialist
Managed incoming customer calls
- Completed data entry for referral information
- Processed patient information for medical records
- Trained new employees on call center processes
- Earned Brand Star Awards for delivering superior customer service
Candidate Info
16
years in workforce
2
years at this job
BA
English
Customer Care Specialist
- Received incoming calls for insurance tracking and property loss and provided guidance to homeowners in relation to the processes/requirements for both types of calls
- Responded to homeowner's needs through competent customer service and prompt problem-solving
- Made outbound calls to homeowners upon approval to follow up with any pressing issues.
- Complied with performance and privacy standards set by employer