Customer Care Specialist Resume Examples

Customer Care Specialists maximize customer satisfaction by analyzing complaints and performing the right corrective actions. They collaborate with the management and the customer care team to provide excellent customer service and improve business performance. Qualifications listed on Customer Care Specialists example resumes are communication abilities, problem-solving skills, computer proficiency and technical expertise in certain fields. Those seeking to work as Customer Care Specialists should showcase in their resumes a Bachelor's Degree in marketing or similar fields.

For more information on what it takes to be a Customer Care Specialist, check out our complete Customer Care Specialist Job Description.

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Candidate Info

years in workforce

year at this job

High School Diploma

Customer Care Specialist Supervisor

Consistently managed 40 to 65 clients per month and progressively developed further business clients

Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling
Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
Accurately organized & compiled data for ownership/upper management to review (established dept. goals)
Meticulously tracked daily activities of homemakers and delegated tasks and responsibilities appropriately
Successfully trained all new hires and monitored both efficiency and development of their procedural skills
Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Candidate Info

years in workforce

years at this job

Psychology And Communication