Customer Care Specialist Supervisor
Consistently managed 40 to 65 clients per month and progressively developed further business clients
- Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling
- Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
- Accurately organized & compiled data for ownership/upper management to review (established dept. goals)
- Meticulously tracked daily activities of homemakers and delegated tasks and responsibilities appropriately
- Successfully trained all new hires and monitored both efficiency and development of their procedural skills
- Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner