Customer Care Representative
Respond to all inbound inquiries for customers of Mercedes-Benz, Smart, Sprinter, and Maybach, including requests for products, services, information and assistance.
- Ensure immediate and professional assistance to all incoming and outbound calls by determining the correct and most
- Assist motorists whose vehicles have suffered various mechanical failures, provide support for product or service inquiries,
- Handle re-call inquiries and manufacturer and extended limited warranty or prepaid maintenance questions.
- Provide other pertinent information to customers while clarifying services offered under various MBUSA programs.
- Accurately document and update customer and vehicle information into Customer Assistance Center information systems.
- Responsible for taking ownership of customer issues and providing appropriate resolutions to help enhance existing customer