- Featured in:
-
High Quality
The best examples from thousands of real-world resumes
Expert Approved
Handpicked by resume experts based on rigorous standards
Diverse Examples
Tailored for various backgrounds and experience levels
Customer Service Analyst Resume Samples
No results found
Candidate Info
years in workforce
years at this job
Senior Corporate Customer Service Analyst
Provided exceptional customer service for Domestic Treasury, Corporate Investment banking, Depository, Wholesale Banking Clients, complex and highly profitable Commercial Clients and Internal Bank Personnel.
- Maintained ten clients' relationship portfolios, five of them being highly profitable customers.
- Participated in developing new research tools to locate return items.
- Recommended feedback to managers for development of employee's appraisals.
- Identified development needs of others and provided outgoing coaching and mentoring to help improve their knowledge and skills.
- Monitored and identified operational risk exposure within client's portfolio.
- Independently facilitated meeting in an efficient manner to communicate information and ideas so others would actively contribute and acquire understanding.
Candidate Info
years in workforce
month at this job
Sociology
Sociology
Customer Service Analyst
Provided customer support regarding IP telephony business-solutions to b2b tech-market.
- Quickly developed rapport, partnerships with clients seeking alternative business-solutions.
- Conversed with business owners and IT specialist to discover specific telecommunication needs.
- Increased revenues for company in a lead generation environment that emphasizes quality over quantity.
- Performed daily clerical duties with a focus on organization and time-management.
Candidate Info
years in workforce
year at this job
High School Diploma
Computer Systems
Customer Service Analyst
Answered and documented inbound phone calls
- Helped troubleshoot and determine issues with the IRIS POS system
- Resolved issues with the IRIS POS system on server PC as well as up to 9 registers
- Logged and documented all troubleshooting steps and resolutions using the HEAT ticket logging system
- Helped troubleshoot and determine hardware problems with server computers, registers, and security camera servers
- Escalated calls to higher level analyst or third parties if necessary
- Logged and documented incoming e-mail ticket requests as needed
Candidate Info
years in workforce
years at this job
High School Diploma
Computer Software, Medical Office
Sr. Customer Service Analyst
Maintained account information for one on one direct contact with customer.
- Worked with sales reps to determine ship dates, production dates.
- Followed up with orders placed by dealers to assure product was delivered in a timely manner.
- Prepared quarterly rebate and sales reports.
Candidate Info
years in workforce
years at this job
Marketing/business Administration
Customer Service Analyst
Performing opening/closing duties, entering, validating, executing orders, and running detailed reports.
- Correcting order errors, answering emails, updating order status, and other customer service duties.
- Effectively optimized customer case fill orders and identify gains/problem resolutions with teams.
- Coordinating between customers, internal teams, and the warehouse to resolve issues/complete orders.
- Overseeing team members to manage complicated special lock down and holiday shipping schedules.
- Updating first available appointments and discontinued tracker in a excel and SAP for venders.
- Running sales order and cut reports in SAP to schedule appointments for key company venders.
- Identifying and resolving uneven layers in SAP orders and fixing orders with invalid shipping schedules.
Candidate Info
years in workforce
months at this job
Customer Service Analyst
- Communicated with customer base on delivery schedule to plan
- Verified credit worthiness of potential customers for compliance to terms
- Maintained customer account information in SAP database
Candidate Info
years in workforce
years at this job
Liberal Arts, Business
Marketing
Customer Service Analyst
- Used customer service skills to assist callers with any health insurance concerns
- Used communication skills to assist a wide range of people with various issues and backgrounds
- Solved complex issues using problem solving skills
- Processed claims quickly and accurately with great attention to detail
Customer Service Analyst Resume Success Stories
