Senior Corporate Customer Service Analyst
Provided exceptional customer service for Domestic Treasury, Corporate Investment banking, Depository, Wholesale Banking Clients, complex and highly profitable Commercial Clients and Internal Bank Personnel.
- Maintained ten clients' relationship portfolios, five of them being highly profitable customers.
- Participated in developing new research tools to locate return items.
- Recommended feedback to managers for development of employee's appraisals.
- Identified development needs of others and provided outgoing coaching and mentoring to help improve their knowledge and skills.
- Monitored and identified operational risk exposure within client's portfolio.
- Independently facilitated meeting in an efficient manner to communicate information and ideas so others would actively contribute and acquire understanding.