Customer Service Manager Resume Sample

Customer Service Agent Resume Examples

Customer Service Agents assist with inquiries, complaints, orders, reservations and cancelations, among many other queries. They act as company gatekeepers and they need to have very good people skills. Those seeking to work as Customer Service Agents should emphasize in their resumes good communication abilities, patience, courtesy, problem-solving skills and computer literacy. The best resume samples showcase a high school diploma and even a degree in communication or similar fields although no formal education is compulsory to work as a Customer Service Agent.

Looking for cover letter ideas? See our sample Customer Service Agent Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

Edit This Resume

Rate This Template:

  • Featured in:
  • Featured Logo

High Quality

The best examples from thousands of real-world resumes

Expert Approved

Handpicked by resume experts based on rigorous standards

Diverse Examples

Tailored for various backgrounds and experience levels

Icon

Insurance Agent Duties and Responsibilities

To accomplish their primary goal of selling insurance policies, Insurance Agents perform many tasks. We analyzed several job listings to identify these core Insurance Agent duties and responsibilities.

Solicit New Business As an Insurance Agent, a big part of your job is generating new business. Soliciting new customers can include following up on leads provided by your agency, telemarketing and attending trade shows, conferences and networking events. Some Insurance Agents go door-to-door marketing their services. In addition to actively soliciting new business, Insurance Agents assist prospective clients that come to them by way of referrals from existing customers, a company website or other advertising.

Assess Insurance Needs Interviewing customers to determine what their risks are and what types of coverage they need is a key task for Insurance Agents. When talking to someone interesting in buying homeowners insurance, for instance, you may ask them questions about how old their house is, whether they have dogs and what type of electrical system they have. Based on such information, Insurance Agents provide customers with recommendations for insurance coverage.

Assist in Completing Applications As an Insurance Agent, you assist customers in properly completing insurance applications, which can be complex and lengthy, and any other required paperwork. Once the forms are in order, Insurance Agents submit them to the company that provides the insurance, and then acts as an intermediary between the customer and the insurance company to complete the transaction.

Provide Ongoing Support Even after an insurance transaction is complete, Insurance Agents maintain a relationship with their customers. Should a customer need to file a claim, the agent is usually their first point of contact. Also, when customers experience life changes, such as buying a new car or the birth of a child, they look to their Insurance Agent to make sure their coverage is still adequate. Many Insurance Agents maintain contact with customers through mailings, such as holiday greetings and renewal notices, and occasional phone calls.

Icon

Insurance Agent Skills

Successful Insurance Agents are great communicators who have an entrepreneurial spirit. They are knowledgeable about the products they sell and able to work independently. The best Insurance Agents also are advocates for their customers and committed to getting them the coverage that is right for their circumstances. In addition to these general skills and personality traits, employers are seeking Insurance Agent candidates with the following skills. Core skills: Based on job listings we looked at, employers want Insurance Agents with these core skills. If you want to work as an Insurance Agent, focus on the following.
  • Being able to cultivate a customer base in business-to-consumer or business-to-business sales
  • Meeting and exceeding sales goals on a regular basis
  • Knowing how to use Microsoft Office programs
  • Using telemarketing to identify potential customers and make sales
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Insurance Agent toolbox and broaden your career options.
  • Having comprehensive financial planning knowledge, such as retirement and estate planning
  • Knowing underwriting guidelines for your state
  • Knowing MVR (motor vehicle record) and C.L.U.E (comprehensive loss underwriting exchange) requirements
  • Understanding consultative sales methods
Icon

Insurance Agent Resources

We searched the Web to find the best industry resources to help you continue exploring a career as an Insurance Agent. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web

Terms + Conditions - This Insurance Information Institute blog offers hearty, accessible information about all types of insurance and industry trends, from asbestos liability to workers compensation.

Property Casualty 360 - A great resource for both buyers and sellers of insurance, this blog provides breaking news, industry research and more.

Risk Management Monitor -The official blog of Risk Management magazine, come here for articles, commentary and interviews related to risk management and the insurance industry.

Coverage Opinions - This monthly newsletter provides lively reporting, analysis and commentary on legal decisions that affect the insurance industry.

Insurance Fraud Blog - The official blog of the Coalition Against Insurance Fraud, come here for all the latest information on insurance fraud. On LinkedIn

Steve Anderson writes about the intersection of insurance and technology. Mary Pat Whaley shares her insights as an expert in health insurance. Steve Savant is a columnist and talk show host, that writes about insurance and finance. Industry Groups

Insurance Information Group - For more than a half-century, the I.I.I has been the premier source for insurance industry information and analysis.

American Insurance Association - Representing more than 325 insurance companies, the AIA helps shape the future of the industry by serving as a key resource for the the media, policy makers and the public.

The Council of Insurance Agents & Brokers - Representing more than 300 insurance firms, the CIAB offers programs and professional development opportunities. Insurance Industry Books

Understanding the Insurance Industry by A.M. Best Company - This comprehensive primer offers a nuts-and-bolts overview of the insurance industry for students, new employees or anyone interested in the industry.

The Complete Dictionary of Insurance Terms Explained Simply by Melissa Samaroo - Offering jargon-free definitions for more than 2,000 insurance terms, t his is a great reference book for insurance agents and consumers.

Secrets of Successful Insurance Sales by Jack Kinder Jr. and Gary Kinder - This motivational book offers practical tips for success in insurance sales.

Create your own professional resume in just minutes.

Try our resume builder today

Build Your Resume
resume image