Business Leasing Collection/customer Service Agent
Worked multiple business leasing portfolios from $5k to significant bank relationship portfolios of $100m that included technology, construction equipment, semi-trucks, medical equipment, office equipment, efficient energy equipment that had rigorous account audits.
- Call center environment that required interactions with customers, multiple other departments, outside agencies, Key Bank managers and outside vendors
- Maintained a high average for collection results and audits. Several audits with 100% pass results
- Account review including reconciliation, invoicing, title or UCC verification, insurance, tax issues
- Utilized Paynet, LexisNexis, credit reports and public records
- Responsible for portfolio report given to upper management
- Assisted with training within the department