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Restaurant Shift Manager Resume Samples
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0-5 years of experience
Monitored associates to ensure all operating procedures were followed to provide a world-class guest experience resulting in repeat business and revenue increase
- Provided resources for training and employee development while researching innovative methods to build customer rapport with techniques such as a point value system and daily raffles
- Supervised a staff of 20 employees; analyzed quality control and satisfaction records to maximize restaurant-operating results yielding a 97% customer feedback score
- Oversaw all administrative tasks including balance all transactions for credit and cash
0-5 years of experience
Started out as a server at sister restaurant and worked up to a manager within a year. Oversaw team of ten in 100 seating fast-paced bistro. Assisted with start-up to include market analysis, construction, decorating, procedure/policy set-up and budgeting. Also supported expansion of new sister restaurants.
- Implemented enhanced POS system and trained all employees for optimal use
- Kept detailed records of sales and costs to make accurate future weekly projections
- Maintained great quality and exceptional level of service to customers at all hours of the day from 5am open to 12am close
- Revised operations in menu offering, scheduling, and staffing adjustments to increase internal efficiency
- Expressed confidence and ease in the most stressful of environments
0-5 years of experience
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
0-5 years of experience
Managed and assisted regional management with the recruiting, hiring, training and scheduling of all staff.
- Directed staff through effective team motivational and positive morale exercises to promote higher customer satisfaction and maximum workforce productivity. Improved sales by 40% third quarter 2009.
- Monitored food quality and BOG for proper sanitation and managed general restaurant operations to ensure profitability.
- Ensured that OSHA, FDA, BOH and DHEC regulations met legal compliance for regular state-mandated inspections.
0-5 years of experience
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Successfully managed the activities of team members in multiple stations of the business.
- Effectively communicated with team members to maintain clearly defined expectations.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
0-5 years of experience
Oversaw and managed all areas of the restaurant and made final decisions on matters of importance to guest service.
- Adhered to company standards and service levels increasing sales and minimizing costs, including food, beverage, supply, utility and labor costs.
- Ensured compliance with operational standards, company policies, government/city/local laws, and ordinances.
- Estimated food needs, placed orders with distributors, and scheduled the delivery of fresh food and supplies.
- Provided direction to employees regarding operational and procedural issues.
0-5 years of experience
- Performed quality assurance of employee work product and speed of delivery to ensure acceptable quality levels were met and exceeded.
- Monitored and ensured inventory was maintained at proper operating levels.
- Supervised associate development of eight crew members.
- Created and maintained employee scheduling per federal hour and wage requirements.
- Participated in the Cleanliness, Hospitality, Accuracy, Maintenance, Product quality, and Speed (C.H.A.M.P.S.) program, a tool to provide a safe and comfortable dining experience.
- Maintained accounts receivable. Counted cash drawers, made bank deposits, change orders, and maintained a log of bank deposits and cashier overages and shortages.
0-5 years of experience
Coordinated the entire operation of the restaurant during scheduled shifts
- Performed procedures necessary to open and close the restaurant
- Performed daily food safety and temperature checklists to insure consistent product quality
- Reconciled cash registers and documented information on the daily control sheet
- Performed customer satisfaction walks periodically
- Reviewed and deployed staff in proper positions based on deployment chart assigned by the general manager
- Insured all employees adhered to the company's uniform standards
- Monitored staff and provided them with daily performance feedback
0-5 years of experience
- Opened and Closed restaurant. Procedures including counting daily cash, gift certificates, and preparing bank deposits.
- Oversaw daily operations including sales, labor, and Product.
- Provided clear direction, sharing of information, and delegation.
- Assigned and prioritized work in an efficient manner.
- Assisted in increasing sales by providing excellent customer service.
0-5 years of experience
- Managed daily operations of each of the Emerald Queen's 7 restaurants, located in either of the Puyallup Tribe's two casinos.
- Implemented new training methods focused on sales growth and guest retention.
- Presented numerous recipe/menu additions based on trends/guest preferences, including gluten-free and sugar-free dessert alternatives.
- Maintained quality control/satisfaction records, which greatly improved customer service, decreasing guest complaints by 33% (2010 data).
0-5 years of experience
Monitored day to day restaurant and cashiering operation; kept staff efficient to provide excellent customer service while keeping payroll costs low; and maintained adequate inventory while staying in budget.
- Managed personnel functions such as selection, training, performance reviews, discipline, counseling, scheduling according to business demands and payroll for buffet and banquet employees.
- Determined the resolution of problems arising from guest concerns and issues with high customer service.
- Attended management meetings and conducted departmental meetings.
0-5 years of experience
Coordinated the entire operation of a 425-seat restaurant during scheduled shifts
- Met and greeted customers and organized table reservations
- Recruited, selected, oriented, assigned, scheduled, coached, counseled, and disciplined employees
- Communicated job expectations effectively
- Planned, monitored, appraised, and reviewed job contributions
- Planned and reviewed compensation actions; enforced policies and procedures
- Planed menus by consulting with chefs; estimated food costs and profits; adjusted menus
- Responded to customer complaints
- Organized and supervised the shifts of kitchen, waiting and cleaning staff
- Maintained high standards of quality control, hygiene, and health and safety by enforcing sanitation standards and procedures
0-5 years of experience
Managed 50 plus employees in multiple outlets
- Managed in the Waterfront Buffet, Bill's Bar and Burger and Room Service
- Ordering and purchasing supplies for all outlets
- Scheduled 45 servers and 20 host on a weekly basis
- Created and organized all employee files online. Results: Files, documentation, attendance points and recognitions are at more ease to access.
- Created a new system of Room Service priority orders and amenities. Results: Amenities go out quicker while still keeping orders a priority.
6-10 years of experience
Provided leadership and direction for the restaurant's other employees on a daily basis, including the proper apportionment of work among employees, to ensure the maintenance of adequate workflow processes within the restaurant's operational structure.
- Ensured that federal, state and local laws, regulations, and ordinances are practiced and enforced, including but not limited to, wage and hour and discrimination laws.
- Assisted General Manager with cost control documents such as weekly sheet cost control, inventory, and administration prep sheets.
- Maintained a positive work environment and handled employee complaints and grievances in accordance with Captain D's operational policies and procedures.
0-5 years of experience
Performed multi tasks within a fast paced restaurant environment. Provide administrative support for General Manager.
Communicate effectively with cashiers, chefs, customers, clients, vendors, to ensure that information pertaining to business operations and daily accounting are accurately communicated.
- Maintained filing systems and perform internal accounting support work. Assist in the overall operation of the accounting, purchasing, inventory, maintenance, and business functions.
- Prepared bank supporting reports, monitor line of credit daily, and prepare monthly financial statements and reports.
- Motivated and encouraged restaurant crew during stressful work times.
0-5 years of experience
- Managed daily business operations grossing $5 million annually for the restaurant of an internationally recognized brewery
- Performed daily accounting and vendor management duties including daily close outs
- Supervised and managed the work and training of 200 employees in restaurant and brewery operations
0-5 years of experience
Provided excellent customer service and foster guest satisfaction in a fast- paced restaurant.
- Trained and motivated team members.
- Ensured clean and safe work environment.
- Performed cash handling functions- countdown tills, prepare and deliver bank deposits.
0-5 years of experience
- Processed vendor requests
- Developed daily revenue reports
- Coded invoices for A/P and weekly check run
- Maintained daily cash reports and spreadsheets
- Conducted research on payment errors due to error in data entry
- Oversaw staff of 10 – 15, provided excellent guest service, and worked on recruitment team
0-5 years of experience
Monitor compliance with state and federal health regulations regarding food preparation and serving, and building maintenance and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Schedule staff hours and assign duties.
0-5 years of experience
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Developed and maintained exceptional customer service standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Checked in deliveries and signed off on products received.
- Offered direction and gave constructive feedback to motivate team members.
0-5 years of experience
- Prepared daily restaurant deposits and entered data into several system.
- Performed investigation of overages/shortages in all cash registers and vault.
- Supervised all current employees and trained new hires.
- Supported open communication of all associate concerns.
- Carried out leadership and responsibilities using company's available resources.
- Audited employees worked hours on a weekly basis for further approval.
- Performed administrative duties such as filing documents, answering phones, faxing, and organizing office accordingly.
0-5 years of experience
- Oversaw overall CSAT, Restaurant, Systems, Labor, and Cash Management.
- Directed, supervised, and assigned employees to specific duties.
- Enforced safety, health, and security rules and Hired, trained, and evaluated personnel.
0-5 years of experience
Instrumental in the successful opening of both restaurants.
- Assisted in creating the team member departmental policies and procedures manual for both restaurants.
- Assisted the room manager in hiring, training and managing staffs of approximately 35-40.
- Continuously evaluated employee performance to meet standards set forth by the corporation.
- Assisted the room managers with daily manager reports and payroll control.
- Handled guest inquiries with the highest professionalism.
- Handled scheduling, payroll, filing, personnel maintenance and human resource matters.
- Communicated daily with the executive stewarding manager to manage operational costs, ensuring costs were within budget goals.
0-5 years of experience
Accountable for running a 333 seat restaurant for a particular shift
- Responsible for every aspect of my shift including pre-shift meetings, payroll, and daily walkthroughs with the EVS, facilities and the Board of Health
- Monitor floor to asses staffing needs, handle guest and employee issues, and monitor service to insure standards are being met
- Communicate with Chef on Duty to correct any problems that arise during the course of our shift
- Implement and enforce company and room policies and standards
- Responsible for setting pars, creating inventory sheets, and ordering product necessary to operate
- Work closely with business agents and shop stewards to help resolve union concerns
- Researched and implemented capitol projects
6-10 years of experience
- Supervised and trained staff.
- Handled customer complaints and maintained high levels of customer service.
- Kept general bookwork and handled cash transactions.
- Involved in opening and closing of restaurant.
0-5 years of experience
Supervise the restaurant staff.
- In charge of hiring, scheduling, and overseeing the stores payroll.
- Responsible for providing daily, weekly, and monthly audits of product inventory and monetary assets.
- Experience in purchasing and hiring outside vendors.
- Over 15 years experience in Customer Service Management.
- Utilize excellent money handling skills.
- Possess strong research and investigation skills.
- Proficient use of Excel, Word, Outlook, and AS400 applications.
0-5 years of experience
Monitor compliance with health and fire regulations regarding food preparation and serving; building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, check delivery contents to verify product quality and quantity.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
0-5 years of experience
Manage aspects of day to day operations such as ordering food, preparing schedules, maintaining waste log, supervising staff, etc.
- Provide outstanding customer service to all patrons.
- Perform closing duties including reconciliation of cash drawer and bank deposits.
- Store food, condiments, and supplies in designated containers and storage areas.
- Assist in employee supervision and completion of daily work efforts.
0-5 years of experience
- Responsible for providing great quality of food and an excellent dining service for every guest at all times.
- Performed restaurant opening-day cash register balances, as well as end-of-day cash register closing sales profit.
- Conducted food, drinks, alcoholic beverages, restaurant supplies and utensils ordering, as well as restaurant monthly inventory record.
0-5 years of experience
- Was responsible for two restaurants, Canal Street Bread & Sandwich Co. and Royal Noodle House, plus the casino's Room Service operation during my shift.
- Had a combined staff 30 team members.
- Besides running the overall functions of these outlets. I was also to oversee their daily, weekly and monthly cleaning schedules.
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