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0-5 years of experience
Designed and led Daily Data Migration strategy. It included financial, customer, and contact data migrations (millions of records per file). My ability to manage and author detailed project documentation (HLD, LLD, Testing Scripts, etc.) ensured a high success rate for my implementations, and were used as a guide for other developers on my team and other teams. These initiatives gave me excellent experience in learning the enterprise change management process, Six Sigma DMAIC, and all necessary project documentation. The complexities of these initiatives afforded me the opportunity to learn the importance of managing business partner expectations and build strong relationships and an architectural understanding of key financial systems including: commercial domestic/global deposit systems, card systems, global commercial portal system.
- Designed and implemented a daily data migration – reduced 80% time of daily data load batch process without user experiencing poor system performance
- Oracle stored procedures to process and clean millions record per file per day – System can quickly access updated business data by using better quality data without accessing other systems’ raw/error-prone data
- Optimized existing stored procedures and table structures for better performance that requires response in sub-seconds to serve client calls
- Implemented Unix programs to support daily data migration – Reduced data load-related issues and faster to identify production issues
- Implemented Unix program and Oracle functions to automatically maintain data quality – Reduced error-prone data by 15%
- Assisted and mentored peer system’s development team by leveraging my Oracle/Unix skill
0-5 years of experience
Performed as the Business Analyst, Designer, Developer, and Testing Coordinator managing entire project life cycles. Appointed the primary North American contact for international Siebel implementations.
- Developed training material, executed training for District Sales Managers, Regional VPs and Sales Support (US and Canadian users) for Volvo Truck North America.
- Reconfigured Vehicle Inquiry Management streamlining the business process, enhancing product functionality, and reducing maintenance and licensing by $30,000 annually.
- Successfully configured Volvo IT Support Tool in an international assignment in Sweden and England, generating 40% of the configuration and 60% of eScript code achieving accelerated project milestone dates.
0-5 years of experience
Interacted with the Business Requirements and the design team and prepared the Technical Design documentation from the Functional Design documents implementing Account, Contact, Task, Cases and Activity management modules.
- Extended the Siebel tables through Custom tables, and created User keys and Indexes.
- Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
- Developed Business Services, Workflows and worked on complex business requirements using e-script, run time events, DVMs etc
- Created Unit Test cases and involved in fixing defects, System Testing, Integration Testing.
- Debugging issues with the help of Siebel log events, Server logs, Spool files and Workflow Instance monitoring.
0-5 years of experience
Primary lead in reporting and dashboard requirements analysis. Built complex Actuate reports, parameterized reports for multiple business entities
- Primarily involved in configuration and developing the Siebel Life Science application. Customized CRM modules – Activities, Accounts, Sales History, Professional Call, and Promotional Items.
- Prepared technical design documents and functional requirement specifications
- Managed all aspects of solution delivery including requirements capturing, creating functional User Cases, designing modules, supporting application and transferring knowledge to customers
- Supported Server Administration tasks of extracting local Databases for Developers, defining positions, responsibilities and creating Logins
- Client: Wyeth Healthcare – Fort Dodge Animal Health (KS, USA)
0-5 years of experience
Implemented Oracle BI Publisher reports during Siebel 8 upgrade.
- Implemented IBM Optim for data archiving and retrieval.
- Production Support for Siebel, Optim and BIP.
- Designed, developed and supported Siebel EAI, Configuration, Scripting, Workflows.
- Worked on Stored Procedures for automation of batch jobs.
0-5 years of experience
Led major projects to develop and satisfy customer requirements from different business sectors, like sales, enrollment, service, member and billing.
- Always planned the projects upfront during initial phase to avoid excessive work/budget demands down to the road.
- Provided technical solutions to design and implement [company name], workflow Policies, Assignment Manager, Repeating Components, Subsystems, Runtime Event to trigger automatic process within Siebel or communication with various systems.
- Involved in full-cycle Upgrade on Siebel application from Version 7.5.3 to Version 8.1.1.
- Proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Screens, Views, Applets, Business Objects, Business Components, Links, Joins, Drill Downs, Pick lists, Pick Applets, MVG, Associate & Shuttle Applets and User Properties.
- Monitored Server Tasks, like Workflow Manager, MQ Server Receiver, Workflow Monitor Agent, and analyzed Task Logs to troubleshoot issues.
- Worked extensively on eScript coding, implementing customized logic in applications, applets, and business components with Browser Script or Server Script.
- Developed EAI interface, and used HTTP Transport, MQ Transport, XML Convertor, Transcode Service, Integration Objects, Datamapper to communicate with external system.
- Configured Standard Interface (SI) for visually impaired users to create and process service requests.
0-5 years of experience
- Developed US and Canada CRM (Siebel, SugarCRM) implementation, supporting Sales and Customer Service operations in USA and Canada.
- Performed complex software upgrades, integrated [company name] site with the CRM solution.
- Partnered with the Sales and Customer Service departments generating enhancements to the current process and technology stack reducing call-time by 5%.
- Mastered all back-office systems becoming the go-to man for any intricate engineering problems.
0-5 years of experience
Created new screens and views in the Activities module and Account Call Modules for sales users to create and maintain Account Calls according to business rules.
- Applied and created new Business Component user properties to achieve business specific requirement to control the properties and behavior of certain fields when certain actions were performed.
- Constantly updated the data dictionary and identified / documented the extension columns that needed to be created to achieve functionality that could not be achieved with the vanilla application and data model due to business specific rules and functions.
- Created dynamic drilldown objects to navigate to specific views based on certain field values.
- Created toggle applet to display fifferent call related information based on the type of the call.
- Created New Picklists, MVG’s and Pick applets with certain filters to constrain the values the user can select for certain fields based on their user credentials.
- Added spell check functionality to text fields and set up heirarchial picklists to constrain the selection of certain fields based on the sellection of the parent field.
- Assisted in unit testing other modules in the project such as Opportunities and Accounts and logged defects in Test Director 9.0 for breach in development with the design or the business requirements.
0-5 years of experience
Met with functional team to discuss enhancement to existing Siebel application needed by business users.
- Contributed to determining amount of work time needed to complete changes, determining implementation of enhancements by priority.
- Oversaw changes from start to finish, unit testing and peer reviewing work.
- Performed final testing to assure enhancements matched business user requests.
- Maintained technical design documents on each enhancement made to Siebel application during minor releases.
- Documented change made and reason change was needed for business.
- Provided expert-level support for support team.
- Earned special recognitions award for outstanding support during implementation of new CRM application.
- Served as second-level support to first-level team for Siebel application.
- Met service-level agreement in timely manner and achieved recommendations from users.
0-5 years of experience
Analyzed and translated user requirements to functional and technical specifications. Designed and developed solutions including Data Mapping and Siebel Data Model extension.
- Primary responsibilities were to develop various solutions for Siebel 7.8 Call Center application using configuration, EIA, EIM, and PL/SQL.
- Designed and developed EAI processes (VBC, EBC, IO, Workflow and Business Services for various integration projects, including Customer Order Processing System (COPS), cancer.org, and morebirthdays.com).
- Designed and developed Workflow processes and complex Business Services (eScript, Browser Script).
- Configured Siebel Call Center 7.8 modules (Applets, Dashboard, Pick Applets, Views, Screens, Business Components, User Properties, Links, MVG, Joins, and PickList).
0-5 years of experience
- Designed Siebel layers and created Siebel Business Object Components to customize the data layer.
- Extensively customized Siebel GUI layer objects to add the new functionality
- Integrated Siebel application with Legacy systems with Siebel MQ Series EAI adapter
- Used the Siebel EAI Adapters (XML, HTTP). Policies, Workflow conditions and Actions
- Customized Siebel main Business Components of the application using Siebel Tools in order to incorporate Siebel EAI functionality.
- Wrote eScripts to satisfy various business requirements at Business Component, field and applet levels.Invoked business services – EAI HTTP Transport, EAI XML Converter, EAI File Transport, EAI Siebel Adapter, Workflow utilities.
0-5 years of experience
Environment: Siebel 7.0.x Call Center / Siebel 7.5.x Call Center / Oracle 9i
- Provided production level support to Siebel 7.04 Call Center environment
- Migrated Siebel 7.0.4 configuration to pre-production Siebel 7.52 environment
- Designed and Implemented Siebel EAI HTTP Inbound Interface to insert/update Organization and Division hierarchy between Siebel and Interwoven
- Designed and Implemented Siebel EAI HTTP Inbound Interface to insert/update Literature information between Siebel and Interwoven
- Responsible for all Integration Object modifications
0-5 years of experience
- Developed numerous and complicated inbound and outbound web services to several external sources
- Investigated, and documented, numerous business processes and development work
- Implemented more user-friendly error reporting functionality in the Siebel application. To support this functionality required development of a wide range of objects
- Developed, and documented, functionality to integrate Siebel Tools with IBM ClearCase for the purpose of safeguarding configuration. This included establishing the correct parameters for the supporting “srcctrl.bat†file
0-5 years of experience
Customized applets, business components, views and screens to incorporate business requirements and existing data validations.
- Created Links, Static and dynamic pick lists, MVGs to display business data in a user-friendly format. Involved users’ and my system knowledge of existing systems to design the user interface which took minimum time for users to get acquainted to, translating into less user training time.
- Used Tools to perform Analysis on existing tables to determine the extension tables and/or columns to be created.
- Used Siebel Tools to configure Workflow objects and created workflow policies and Actions.
- Developed configuration tests plans and test cases for Unit and system testing including Visibility tests.
- Generated actuate reports for customer service requests, outage details, Product defect details, Order entry, Order list details, Order summary for FTAC System.
0-5 years of experience
Technical design of Siebel application with respect to business requirement using Siebel tools.
- Customized First logic Tool to meet the requirement of the [company name].
- Implementation of Siebel Smart scripts for Tier1 business processes.
- Involved in Installation of First Logic Tool in the Siebel server, Configuration of First logic eDQLink with Siebel Server. Involved in preparation of Unit Test plan, Unit Test Execution, System and Integration Testing.
0-5 years of experience
Responsible for the design, development, and deployment of Call Center, Field Service 7.8.2 modules and related components
- Developed custom Approval Engine and Order Management modules
- Create Workflow Processes and Policies for outbound email notifications
- Configured Application Deployment Manager
0-5 years of experience
eCo Exploitation is a Siebel based CRM Tool developed for handling Telephone orders and maintain data relating to Sales and Marketing. It has two main features which include: eCo Order and FSM. Mainly involved in Siebel Sales Application (FSM), which provide functionality for Remote Clients. FSM module involves synchronization between local and server databases, Workflow Policies, Assignment Manager, Access Control between users and Siebel Tools for configuration.
- Involved in extracting Local databases for Remote Clients.
- Production Support team during deployment performing activities such as workflows, Assignment Manager rules, LOV’s, Views & Responsibilities.
- Configured and Customized Sales and Marketing Screens for Opportunities, Prospects, Accounts and Activities for Sales Force team Rep’s.
- Responsible for monitoring Siebel Servers and components.
- Development and maintenance of the application using Siebel Tools, Workflows and eScripting.
- Identify Performance issues and Tuning of the Application.
- Third Line Support for the Application.
0-5 years of experience
Provided advice and direction on Siebel best practices
- Implemented stable architecturally sound solutions
- Demonstrated leadership to move company to a stable release
- Mentored and trained staff in Siebel concepts and architecture
0-5 years of experience
Environment: Siebel 7.5.2, Siebel eChannel (Partner Relationship Management) and Siebel eSales, Oracle 9.0.2.
- Successfully completed 4 life cycle implementation and delivered end-to-end solutions for different industries.
- Was responsible for EIM of 250,000 records from legacy system into Siebel. The data included Employees, Accounts, Contacts, Opportunities and List of Values. The task included extending custom columns in Siebel interface tables, mapping, writing IFB files and automating the EIM process using MS Dos batch files and stored procedures. Also wrote a lot of distributed database and complex SQL statements and stored procedures to manipulate temporary tables required for EIM process.
- Loaded the data into EIM tables by creating control files using SQL Loader.
- Created IFB file for EIM team to load data into respective business entities like Account, Contacts, Employees, and Opportunities & Products.
- Was Responsible for Analysis, Configuration using Siebel Tools, Data migration using SQL Loader and EIM.
- Used eScript for the various validations in the Development of Accounts, Contacts, Opportunities, Activities, and Sales Forecasting.
- Worked on eScript to Invoke workflow Process based on business condition.
- Used eScript to customize the Siebel Objects
- Was involved in day today unit testing and Quality Assurance.
- Expertise in installing and configuring Siebel servers, Web Servers, Database Servers, Actuate Report servers, Remote, Anywhere, migration, and Server administration.
6-10 years of experience
Led delivery of new functionalities in Siebel
- Developed Self Service EAI real time application enabling external customers to query or to create Siebel Service Requests using company’s web site saving 1000+ hours of call center staff resources.
- Created Vendor/Contract management system applications enabling staff members and departments to maintain and manage comprehensive contract/vendor information with standardized methods. Also provided company’s legal group access to oversee the contract activities.
- Created batch integration to move general ledger and money transactions to legacy system saving 300+ hours of duplicated effort and eliminating errors which come from manual data entry.
- Designed procedures to archive rapidly growing Service Request related tables safely storing old and inactive table rows to archived tables and offloading excessive burdens from SIEBEL online tables increasing system performances.
0-5 years of experience
- Worked with [company name] doing Phase 2 of Siebel Marketing.
- Responsible for creating the design documents for MRM , Marketing Plans and tactics which include programs, campaigns and Events.
- Prepared the functional design from requirements and GAP Analysis and completed the detailed design documents. Functionalities involved design of marketing plans, programs, campaigns, budgeting, expenses, list management and segmentation, email blasts, modification of views, applets and business components, usage of assignment manager for assigning phone campaigns to lead generators and automation of plan approval process through state model configuration. Siebel Analytics was used as the OLAP of choice
- Client facing role involving several client meetings and presentations to demonstrate functional and technical design solutions through several solutions walk-through and presentations within a strict timeline.
0-5 years of experience
Fixed bugs in the existing system and also helped in enhancements of the system.
- Responsible for schema changes as per the business requirements.
- Configured prototype with selected functionality to demonstrate to the steering committee.
- Developed specifications for each stage of business process to create / customize necessary pplets, views and screens.
- Set up development and testing environment by installing Siebel Tools and Client.
- Created new views and applets using existing business components and business objects.
- Date Mapping of the clients current system to the Siebel Marketing Campaign System.
- Maintaining and updating Entity Relationship diagram using ER-Win Case Tool.
- Built a Logical and Physical Data Model.
- Comparing the client’s requirements to the functionality in Siebel application – identify new and reusable object definitions.
- Designing Siebel Reports prototypes and developed the same in Actuate as per the clients requirements.
0-5 years of experience
Developed requirements and solution specifications / designs
- Siebel component configuration
- Developed code customization using e-script
- Provided support to dedicated test team throughout project
0-5 years of experience
Played key role as a developer in designing, building and testing of the application.
- Handled Service Requests and Activities Modules completely and delivered the code.
- Responsible for Designing and analyzing the requirements.
- Responsible for sending the content to Data Mart system using Web Services.
- Developed Applets, Business Components, BO, Views, Screens, Workflows, Web Services using SOAP UI, Business Services.
- Worked on Open UI.
- Developed complex functionality using Workflows, Scripting, Configuration and Integration.
- Responsible in designing and analyzing the requirements.
- Use Siebel Tools to modify applets, views, and screens to meet client requirements
0-5 years of experience
- Analisys and creation of technical documents for the realization of projects by the [company name]
- Assistance to the realization of those projects.
- Developement of solutions.
0-5 years of experience
As Production Administrator, created client proposals, methodology design, system analysis and built and maintained the records’ repository for the client.
- As Enterprise Relationship Manager, responsible for Siebel Systems Series 5, formerly known as Scopus, (SupportTEAM & InformTEAM packages) design, implementation and management; Siebel Systems 1999 knowledge; Oracle database knowledge and training; PL/SQL education; TCL education; UNIX basic education; Windows NT Metaframe Client Configuration.
- Served as Primary Technical Support and Developer for several applications requiring knowledge in Siebel Series 5 (Scopus), Oracle databases, UNIX commands, PL/SQL language, TCL language and Data Warehouse structure.
- Program Management Tools: MS Visio, MS Project Server /MS Project, MS Word, MS Excel, MS Powerpoint, Custom Financial Management System & Monthly Project Reports
- Development / Implementation methodologies: Siebel eRoadmap, Waterfall /SDLC
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
