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Remedy Developer Resume Samples
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Candidate Info
13
years in workforce
1
year at this job
BA
Musical Studies
MA
Vocal Performance
Junior Remedy Developer
Evaluated user requests for new and existing Remedy ARS help desk application features.
- Negotiated customer implementations.
- Gathered customer requirements and acted as an intermediary between customers and development.
- Added/ modified application work flow.
- Enhanced/developed fields, menus and tables on forms.
- Assisted senior developers in the creation of a customized change management application using Remedy ARS 4.0.
Candidate Info
11
years in workforce
2
years at this job
BS
Management / Computer Information Systems
Remedy Developer
Performed requirements analysis, designed and developed a new Helpdesk system using Remedy Action Request (ARS) 5.1 1 and Helpdesk 5.5 using Oracle 8i for the Office of Naval Intelligence (ONI).
- Created customized reports using Crystal Reports 8.5. Designed and created the Helpdesk web site to allow ONI users access to the Helpdesk system via the web utilizing the Remedy system Mid Tier web application and IIS 6.0.
- Created web views and forms with specific functionality per client's request.
- Migrated custom Remedy Action Request System (ARS) 4.5.1 using Oracle 8i to Remedy ARS 5.1 and Helpdesk 5.5 using Oracle 9i.
Candidate Info
14
years in workforce
2
years at this job
BS
Mis / Computer Science
Remedy Developer & Administrator
Determined how to allocate server and Oracle/SQL database resources for Unix and NT platforms
- Developed reports using Crystal Reports, Visual Basic, and Access
- Administered the SQL and Oracle Database servers that served as the backend for Remedy ARS
- Defined, developed, and implemented Asset and Change management requirements using the Remedy asset and change management modules.
- Defined and administered work processes and business rules to meet SLA requirements within the Remedy SLA Module
- Designed, administered, and implemented Remedy AR System 4.x and 5.01 applications that reflected group work processes and business rules
- Gathered and documented requirements for user groups
- Designed Remedy applications according to product architecture to comply with environment variables and evolution of the application.
- Installed and configured the Remedy AR System 4.x and 5.01 on Unix and NT platforms.
Candidate Info
12
years in workforce
3
years at this job
AS
Health Care Management
BS
Computer Information Systems
MS
Computer Information Systems
Remedy Developer/database Administrator/systems Administrator
Developed and administers Remedy Action Request System running on an Oracle Enterprise environment.
- Served as the medical center's Database Administrator, installed and configured the Oracle 8i Enterprise Server.
- Conducted daily Database Administration functions of the Oracle Enterprise Server.
- Served as the Datawarehouse Administrator, implementing Oracle's Datamart Suite.
- In support of over 2500 customers, conceptualized/programmed/deployed the Medical Information Systems
- Application development served the various requirements of the medical center.
Candidate Info
4
years in workforce
8
months at this job
HS
Accounting And Finance-chartered Accounting Program
BA
Economics
Remedy Developer
UNIX Solaris 2.6, 2.7, Windows 2000, Windows NT 4, Windows 9x, Oracle 7.x, 8x, MS-SQL Server 7.x, 2000, Remedy ARS 4.x, 4.5.2, 5.x, Change 4.x, Asset 4.x, HelpDesk 4.x, Approval Server 4.x, Remedy Web, AR Web
- Upgraded ARS System from 4.0.3 to 4.5.2
- Upgraded database from Oracle 7.3.4 to Oracle 8i, Oracle 8.04 to 8.15
- Row-level Security project for Ministry of Training
- Delivered multiple customizations
- Wrote user requirements for Asset application enhancements
- Installed and configured HelpDesk, Asset, Problem, Change, and Approval
- Responded to RFP's including project time, effort, and cost estimation
Candidate Info
5
years in workforce
3
months at this job
Management
Management
Management And Problem Management
Remedy Developer
Contracted to install and configure BMC Remedy v7.6.04 ITSM suite (LINUX/Oracle)
- Modules included Change Management, Incident Management, Service Request Management, Remedy Mid-tier (web), Knowledge Management, SLA
- Implemented customization while maintaining "out of the box" usability
- Created course material and lead custom internal trainings
Candidate Info
2
years in workforce
1
year at this job
Remedy Developer
Customized OOB Asset Management module to meet the requirements of certain group assets.
- Customized Web interface and web views of Help Desk & Asset Management Forms.
- Written reconciliation rules to merge data from staging data set to Golden data set.
- Customized Email engine and designed templates to create requests.
- Integrated with Tel Alert for automation of paging & escalations to support group.
- Migration of workflow from development to Production server.
- Designed Test Plan and Test Cases for System Test of application.
- Wrote JavaScript to handle front end validations and modified CSS sheets to change UI colors.
- Relevant reports were generated using Crystal Reports and AR reports.
- System Administration and Performance monitoring.
Candidate Info
2
years in workforce
1
year at this job
Remedy Developer
Customized OOB Asset Management module to meet the requirements of certain group assets.
- Customized Web interface and web views of Help Desk & Asset Management Forms.
- Written reconciliation rules to merge data from staging data set to Golden data set.
- Customized Email engine and designed templates to create requests.
- Integrated with Tel Alert for automation of paging & escalations to support group.
- Migration of workflow from development to Production server.
- Designed Test Plan and Test Cases for System Test of application.
- Wrote JavaScript to handle front end validations and modified CSS sheets to change UI colors.
- Relevant reports were generated using Crystal Reports and AR reports.
- System Administration and Performance monitoring.
Candidate Info
3
years in workforce
2
years at this job
Remedy Developer
Involved in successfully upgrading from ARS 6.01, ITSM 6.0 to ARS 7.0.1, ITSM 7.0 Suite, by playing a pivotal role in various stages of the Project life cycle.
- Assisted upper management by detailing further enhancement projects, subsequent project tasks, resource allocation, timeline estimates for post-upgrade environment at Fund.
- Responsible and single point of contact designate (technical) for the knowledge transition period from current Remedy team to offshore support team.
- Augmented the current Remedy Team (TGSIREMEDY) and accelerated Remedy 6.3, ITSM 6.0 Suite Upgrade Project at Fund in order to pave way for ITIL arrival.
- Built development & test environments, documented and synced them with the production environment in order to initiate best practices and get a step closer to CMMi5 implementation.
- Installed and configured ARS 7.0.1, Asset Management 7.0, HelpDesk 6.0, Change Management 6.0, Service Level Agreements 6.0, CMDB 1.1, Remedy 6.3 Mid-Tier and Email engine.
- Pioneered the importance of ARS developer standards, effective release management procedures and overhauled in their subsequent enforcement within the Remedy team in the organization.
- Responsible for providing administration support for various in-house Remedy applications to approx. 500 remedy users and also maintaining a technical relationship with BMC Remedy with regards to requesting enhancements, license management, reporting and tracking bugs, and planning upgrades.
- Implemented, as a Remedy team integrations primary, all the enterprise integrations with Remedy. These include integrations with eDirectory
- Configured and implemented Action Request External Authentication (AREA) with Light weight Directory Access Protocol (LDAP) server in order to minimize a good number of support calls for Remedy team and there by enhancing teams productivity.
- Analyzed license utilization and optimized license distribution of Remedy server and its applications in the organization thereby saving $10,000.00 for fiscal year 2006.
- Developed customized workflow for the in-house applications to fulfill the enhancement requests while maintaining best practices of software design, including, iterative development, data driven workflow, normalized data and generic application design.
- Coordinated with project management leads in scheduling action items, setting milestones and suggest proper workload/resource relationships in Remedy development and documentation functions.
- Instrumental in configuration and creation of Reconciliation engine rules to reconcile data from various data feeds into CMDB 1.1. This proof-of-concept project included a data feed from BMC Topology discovery
- Environment: IBM AIX 5.2; Sybase 12.4.3; BMC Remedy 6.3 p20 ITSM 6.0
Candidate Info
7
years in workforce
2
years at this job
BBA
Mis
Remedy Developer
Development geared toward projects for MIS and Engineering Departments.
- Implemented new Viadyne ITIL application on Remedy server using Oracle DB in a UNIX environment.
- Participant in the development of new ITIL Business Processes
- Upgrades to application server environments
- Customized features to standardize application
- Created Reports through Remedy and Crystal VIII Reporting Tools
- Traveled within U.S. to train users and implement new systems
Candidate Info
4
years in workforce
7
months at this job
BE
Computer Science
Senior Remedy Developer
Worked developing custom application on Remedy AR Server platform using Agile Software Development Methodologies as part of scrum teams.
- Pipeline was the name of the custom application which was an order entry system and it was responsible for everything from generating a quote for a customer till the order was release along with integrations with the billing systems.
- Participated in user story sessions to gather & understand requirements.
- Responsible for the design, development, integration, customization, testing and maintenance of the application on BMC Remedy AR Server 7.6.04
- Integrations with Sales Force dot com, Siebel, few other home grown application using web services and/or Tibco as middleware.
- Integrations to do bulk upload with Excel data.
- Export and Import of Remedy data. Database used - MS SQL Server 2005
Candidate Info
4
years in workforce
2
years at this job
Remedy Developer
This specific project was a Remedy CRM Customer Support 4.4 customization. New requirements for different business process, like creating multi-tier information for Service Request, distribution, organization. Data pull from external database like Visoneal. Up-gradation of Remedy ARS 5.1.2 to 6.0
- Added ATM, Frame Relay workflow in multi tier format
- Created Workflow to calculate data for the customer deferred start and stop time
- Created Workflow to calculate data for the internal deferred start and stop time
- Also managed both TTR and internal deferred TTR for visional DB
- Customization of base email form to use it as a primary email system for remedy based information which was integrated with lotus notes
- Integration of the base email pulling data from an external database
- Isolation of the DDE calls from the current workflow for the up-gradation of 6.0 Version
- Migration of the workflow from development to production environment manually
Candidate Info
1
year in workforce
2
months at this job
BS
Electronics / Computer Technology
Remedy Developer
Assisted with the initial setup of the Remedy HelpDesk Application
- Implemented minor customizations to the Remedy HelpDesk and Asset Management
- Provided direct user training for the Remedy HelpDesk application
- Provided operational support to the Remedy application users
Candidate Info
15
years in workforce
6
years at this job
Principal Engineer/lead Remedy Developer
Architect solutions for complex business requirements and formulate into both high and low level design documentation
- Manage environments to ensure proper configuration and patching levels are maintained
- Provide Development Tasking lists for lower level developers
- Review Design docs to ensure compliance with development standards
- Perform Code reviews
- Perform standard Tier 4 Production Support activities
- Implement Java applications utilizing Remedy API to support migration efforts, system automation, enhancement, and monitoring
Candidate Info
5
years in workforce
5
years at this job
BA
Sciences
Lead Remedy Administrator / Remedy Developer
- Major applications on Remedy provided Incident, Problem, Change and Defect Tracking solutions, which incorporate many ITIL methodologies of service delivery and support.
- Other software encompasses Service Request Management, Contact Management, Asset Management, Employee Recognition and Customer Satisfaction Surveys.
- Participated in the successful independent integrations with NetCool, BMC Patrol, P-Synch, Evolve Time and Project Management, Lotus Notes.
- Previous ownership of production/development/test infrastructure including 24x7 support of NT applications servers, UNIX Mid-Tier, SQL DB, hot backup DR, and paging/email systems.
- Leveraged ARS to implement audit controls, procedure automation and data points for metrics measurements (KPI's).
- Engaged in the entire SDLC, from requirements review, use cases, design, construction, peer reviews, unit/system/qa/uat testing, to final release, training and ongoing support.
- Manage 24x7 "follow the sun" development and testing lifecycle utilizing offshore development and analyst resources in Chennai, India.
Candidate Info
24
years in workforce
8
years at this job
BS
Engineering
Remedy Developer/sql Developer/oracle DBA
Design/develop a customized ticketing system using base Remedy ARS 8.1.00 and Oracle database for [company name].
- Design processes to collect data using SQL stored procedures for report application.
- Design/develop customized Change Management, Asset Management applications
- Installation, administration, configuration and support of the Remedy Action Request System.
- Installed, configured and administration (DBA) Oracle 11G, SQL for Remedy and Arcsight.
- Design/develop the Integration modules for Remedy and Arcsight applications.
- Configured/installed and administrated Oracle database for Arcsight, Remedy that included of RAC, Data Guard, ASM, Toad.
- Backup data for Arcsight and Remedy
Candidate Info
11
years in workforce
3
years at this job
BS
Computer Science
Manager / BMC Remedy Developer
- Played key role in the upgrade of BMC Remedy 6.5 to 7.6 by customizing the out-of-the-box BMC Remedy ITSM system to support the organization’s business requirements
- Configured Foundation Data in BMC Remedy (user setup, assigning roles and permissions, creating support groups and access permissions, configuration of organization and site location, assignment routing, approval process, operational and product categorizations)
- Implemented guidelines for integrating the organization’s existing applications with BMC Remedy using Remedy Email Engine, Remedy Web Services, and Direct Connection to Database
- Managed the migration of 32 JAVA and .NET applications integrating with BMC Remedy ITSM and CMDB modules during the Remedy 7.6 upgrade.
- Configured, customized, and implemented BMC Analytics and BusinessObjects InfoView
- Conducted BusinessObjects Infoview workshops for creating and publishing reports
- Created standard and ad-hoc SQL and BusinessObjects Infoview reports for different teams in the organization
- Spearhead requirements gathering workshops with stakeholders to understand their current business and technical environment, key issues, and future requirements then providing them with solutions for improvement
- Worked with vendors to resolve BMC Remedy, BMC Analytics and BusinessObjects Infoview issues
- Performed data gathering and analysis for incident and problem investigation, reconciliation, and reporting
Candidate Info
4
years in workforce
4
years at this job
AS
Electronic Engineering
Systems Administrator / Remedy Developer
- Created forms and workflow to collect requirement requests
- Design web interface into Remedy application and Oracle database
- Install and configure Windows 2000 servers with IIS and SQL 2000
- Install and configure Unix Solaris servers with Oracle and Apache
- Maintained documentation for control management and release installation
- Design queries and stored procedures on databases
Candidate Info
11
years in workforce
7
months at this job
AS
Information Technology
BS
Information Technology / System Security
Sr. Remedy Developer
Installed and configured BMC Enterprise Integration Engine (EIE) interface to populate SMS
data into Asset Management suite.
- Partnered with Configuresoft to develop an ECM/Remedy solution to automate Change tickets
- Delivered Remedy application training for Help Desk and Army IMO personnel.
- Developed automated reporting metrics for Management Staff calls.
Candidate Info
7
years in workforce
3
years at this job
BS
Information Systems Management
Remedy Developer/configuration Manager
Responsible for the development and administration of the Remedy Action Request System for the Center of Information Technology (CIT) at the National Institutes of Health (NIH). CIT's Help Desk Application, as well as Provisioning, Change Mangement and various other applications have been custom developed using the Remedy Action Request System v6.0.3. The Remedy development team provides support for Rem Mail and Mid-Tier v6.0.3. Also served as second-level support release/configuration manager using Remedy's Migrator to deliver code to production and test environments creating baseline and versioning of code.
- Designed and developed enhancements to existing applications.
- Deployed code per configuration management plan.
- Activated/deactived user accounts and manage users in release delivery tool.
- Designed and develop new applications, procedures and change management.
- Designed and develop Agent training documentation
- Provided Remedy Training to NIH Community
- Ensured business/operational deliverables were developed and tracked.
- Create and maintain Process Improvement (PI) assets.
- Management and coordination of weekly code releases.
- Installed and upgraded software for new development and test environments.
Candidate Info
12
years in workforce
11
months at this job
C
Certificate
C
Latin
C
Certificate
Specialist Remedy Developer
Remedy Solutions architect.
- Systems integration, database design and development with Remedy Action Request System
- ARSystem server administration.
- ARSystem ITSM based applications configuration and customizations.
- Custom web-based Customer Relations Management solution development, design and implementation, including requirements gathering and analysis, application design, code development, testing, user acceptance, system documentation and training.
- Performance analysis of ARSystem applications.
Candidate Info
5
years in workforce
11
months at this job
Specialist Remedy Developer
Remedy Solutions architect.
- Systems integration, database design and development with Remedy Action Request System
- ARSystem server administration.
- ARSystem ITSM based applications configuration and customizations.
- Custom web-based Customer Relations Management solution development, design and implementation, including requirements gathering and analysis, application design, code development, testing, user acceptance, system documentation and training.
- Performance analysis of ARSystem applications.
Candidate Info
16
years in workforce
1
year at this job
Remedy Developer
Engineering remedy enhancements and bug fixes
- Developing custom workflow to meet customer requirements throughout the enterprise.
- Engineering solutions for importing assets from multiple external sources into the CMDB
- Creating Integration jobs in remedy to reconcile data from external sources into the master dataset
- System engineering for Remedy and ITSM 7.1/7.5/7.6.
- System engineering for reporting services using Business Objects 11.5.
- System administration for web servers IIS/Tomcat 5/6/7
- SQL DBA/Administration for various systems.
- Maintain and provide programming for web pages using C#, .Net, HTML, and Java
- Experience with setting up Yubri reporting system
Candidate Info
1
year in workforce
3
months at this job
Sr. Remedy Developer
Upgraded ITSM 5.5 to ITSM 6.0
- Customized ITSM 6.0
- Upgraded from ARS 5.1.2 to 6.3
- Implemented for upgrade KM Experts Knowledge Base
- White/Black Box testing
- Bug fix customization
- Implemented for upgrade telalert
- MSSQL Database
Candidate Info
17
years in workforce
5
years at this job
BS
Electronics And Computer Technology
Remedy Developer
- ARS 7.1 patch 006, ITSM 7.03, ARS 7.6 patch 003, CMDB on SunOS 5.10
- Asset Management
- Change Management
- Service Request Admin
- Requirements gathering
- Support
- Introduced Aeroprise to the account
Candidate Info
5
years in workforce
11
months at this job
Business Banking
Business And Management
Business/general Education
Remedy Developer CTS Application Project
- Build-out new remote data center to support company's SaaS line-of-business. Attended project meetings and provided support for [company name] and act as an interface with end-clients.
- Deploy, maintain, support Aceva's Cisco network hardware infrastructure on-site and off-site datacenter.
- Coordinated, planned, implemented partner VPN tunnels for vendors contracted to perform Cingular's internal business processes and services.
- Teamed with Cingular WAN team to plan and implement partner VPN tunnels used by co-branding carriers to access carrier billing and revenue assurance (BOSS) systems.
- Technical support and Systems Administrator for a set of internal OAM (Operations, Administration, Maintenance) tools (e.g., mapinfo, clarify).
- Member of a internal Operations team at Cingular.
- Remedy 6.X development tasks and integration of an existing Remedy-based ticketing environment (AT&T Wireless) into a unified Remedy-based ticketing system.
- Environment: Nortal VPN , Cingular BOSS billing System, Cingular internal processes and services, Remedy, CTS, Oracle 10G, Windows XP & NT. Solaris 8, Java, Clarify, Sterling Commerce.
Candidate Info
5
years in workforce
11
months at this job
Business Banking
Business And Management
Business/general Education
Remedy Developer CTS Application Project
- Build-out new remote data center to support company's SaaS line-of-business. Attended project meetings and provided support for [company name] and act as an interface with end-clients.
- Deploy, maintain, support Aceva's Cisco network hardware infrastructure on-site and off-site datacenter.
- Coordinated, planned, implemented partner VPN tunnels for vendors contracted to perform Cingular's internal business processes and services.
- Teamed with Cingular WAN team to plan and implement partner VPN tunnels used by co-branding carriers to access carrier billing and revenue assurance (BOSS) systems.
- Technical support and Systems Administrator for a set of internal OAM (Operations, Administration, Maintenance) tools (e.g., mapinfo, clarify).
- Member of a internal Operations team at Cingular.
- Remedy 6.X development tasks and integration of an existing Remedy-based ticketing environment (AT&T Wireless) into a unified Remedy-based ticketing system.
- Environment: Nortal VPN, Cingular BOSS billing System, Cingular internal processes and services, Remedy, CTS, Oracle 10G, Windows XP & NT. Solaris 8, Java, Clarify, Sterling Commerce.
Candidate Info
11
years in workforce
2
years at this job
SR Remedy Developer / Adminstrator
- Upgrade Remedy server from 5x to 6.3
- Upgraded OS from Informix to Oracle
- Created Customized forms and created workflow -menus, active links filters, notifications for healthcare and pharmacy
- Installed and Configured Mid Tier
- Customized Crystal Reports for both the user client and web
- Remedy 5x and 6.3 System and Application Support
- Trouble shooting technical issues
- Responsible for the development and administration of Remedy ARS system application and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus and other related components
- Group and User administration
- Secure Remedy license acquisition and distribution
Candidate Info
28
years in workforce
5
years at this job
AS
Management
Databases
Lead Remedy Developer
Highly productive software Developer, with 5 years of experience and responsibility for the rapid and successful development of high-technology software projects and customer relationship management. Participated in the development of a number of commercially successful applications, client-server applications and Web based application. Led the execution of the plan, hired the core team, identified vendors, and partner banks in India, Nepal, and Sri Lanka, negotiated and secured agreements from them.
- Responsible for Managing the IT Remedy Application and customizing (ARS) Action Request System. Custom Modules: OneCaLL, Help Desk, eFAST Help Desk, Change Management, Asset Management, and Service Level Agreements. Remedy Modules: CRM, Asset Management, Quality Assurance, Change Management, and Service Level Agreement (SLA). Team Lead - Developer for virtual Team Operating Support Solutions (OSS).
- Working as a global programmer I am able to quickly adapt to diverse business, social, political, and environmental conditions as project location dictates.
- Successfully managed three release sets of a customized Remedy 4.5.2 solution for eFAST Online Services in a five-month timeframe.
- Successfully implemented and stabilized the Customer Care Call Center which supports 100,000 + Phone Customers. This was completed while maintaining a customer satisfaction rating of 90%+, meeting or exceeding all contracted service level agreements, and reducing operational costs by 25%.
- Oversee the operation of the Quality Assurance and Customer Satisfaction group that will utilize monitoring tools and processes to continuously assess customer satisfaction, service level adherence, and product quality.
- Facilitate the negotiation, documentation and utilization of a consolidated site implementation process amongst the key stakeholder groups within the organization.
- Awarded Certificate of Merit from the Multi-Vendor process. Hal-Tec End-to-End Telecommunications Solution of Digital Equipment. The award was in recognition of outstanding performance as the Lead Developer in the pilot program for Project Enterprise (PE). During the pilot, the help desk received 3,500 calls per month between 4 analysts and had a 70% resolution rate.
- Designed, developed, and implemented the internal change management process for PE. The process required the identification of the change, the business case, the documentation supporting the change and the support of the Remote Management Centre (RMC) Team Leaders prior to implementation. Controlling the internal changes resulted in improved productivity of the Help Desk Analysts.
- Negotiate, document, and implement a change management process for both internal change control as well as the facilitation of external requests submitted by Independent Representatives.
- Enhanced NetCool functionality on creating trouble tickets through alarms. Used the emaild.sh process to create trouble tickets. The NetCool alarms information process flow-through into the remedy system on version 5.1.2.
Candidate Info
11
years in workforce
4
years at this job
AAS
Finance
BS
Business Management
Remedy Developer/administrator
- Maintained Remedy servers, licenses, and user accounts
- Upgraded BMC Remedy AR System Server from 7.0 to 7.6.03
- Proficient in BMC Remedy IT Service Management
- Provided support to BMC Remedy users
- Gathered foundation data and uploaded to ITSM using BMC Data Management Tool
- Planned projects for improving efficiency to meet the deadlines as per government requirements
- Fielded questions pertaining to user inquires regarding computer software or hardware
- Verify proper system operation through observation of production data
- Maintained a working knowledge of the content and navigation of LIW (Logistics Information Warehouse)
Candidate Info
39
years in workforce
9
months at this job
Senior Remedy Developer
BMC Remedy ITSM 7.1 - 7.6.04 upgrade project
- Building of complete 7.6.04 environment
- Installed and tested in 8.0 and 8.1 ITSM beta environments
- Administration, Development, Support and system tuning responsibilities
- Configured single sign on.
- Some AIE work for PC and server inventory process
- Design and development work
- Complete evaluation of tools for ITSM
- Remedy 7.6.04 training
- ITIL Certification
- Remedy reporting
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