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0-5 years of experience
Led the workstation deployment team for the Windows XP Professional Federal Desktop Core Configuration (FDCC) upgrade project at the Federal Trade Commission (FTC)
- Imaged, configured, customized and deployed new desktop and laptop computers (Dell GX240, GX260, GX270, D800, D600 HP 4600, 6910, 2510)
- Coordinated and delegated all migration related activities including asset inventory, client password resets, profile and data moves with technical staff and FTC clients.
- Installed, configured and tested approved mission critical software on the Windows XP Professional FDCC platform and troubleshot any errors or issues.
- Supported and monitored all aspects of the migration effort at FTC headquarters and regional office sites for 1450 clients
- Developed standard operating procedures for the imaging and configuration process.
6-10 years of experience
Provided Desktop Support for all 3,500+ Freedom Communication employees nationwide.
- Acted as NT Administrator for 40+ servers at a remote data cage (XO).
- Maintained web, email (Lotus Notes 5/6 & Exchange) and database services for 350 Internet sites and web portals.
- Performed extensive troubleshooting to diagnose and remedy connectivity issues, server stability, systems interoperability.
- Configured new server hardware using mirrored drives, RAID arrays and load balanced multi-server clusters.
- Managed all Windows server backups over the network using Veritas Netbackup 3.51.
6-10 years of experience
Support desktop and laptops for field sales force, manufacturing, inside sales, marketing VP's and engineering.
- Provided training to Sales force on remote computing.
- Provided first level of support for company from help desk.
- Recognized many times by management for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
- Built report for IT management to better assess users complaints on IT support and services. Report reduced complaints 70%.
0-5 years of experience
Managed the overall administration of Windows System applications for nationwide client base.
- Performed various troubleshooting and maintenance operations in Windows Server environments including WSUS, Symantec Endpoint, Citrix XenServer, etc.
- Installed of latest versions of Operating Systems on demand, per requirements of the clients using Microsoft SCCM.
- Sorted complex issues pertaining to hardware and network failure - Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
- Provided Tier 2 and Tier 3 technical support.
- Deployed performance enhancing/monitoring tools.
0-5 years of experience
Used PowerShell to create script to automatically add admin group in build process of Xen servers.
- Managed large Citrix environment of 1000 end users.
- Used Appsense to configure and manage policy rollouts.
- Updated multiple VDI templates with to current patch levels.
- Worked on a team of four to provide engineering input.
- Configured and troubleshot published applications in Citrix environment.
0-5 years of experience
Provided level 1 to level 3 desktop support on hardware and software including traders and non-traders in a Windows 2000/XP environment.
- Provided support of Bloomberg, ILX, Reuters and Market data applications.
- Created new 2000/XP desktop and laptop images and updates for standard builds through Ghost.
- Integral and key team member responsible for the development of Business Continuity Plan and Disaster Recovery Plan, performing the evaluation, collecting and analyzing business requirements, implementation, and conducting user acceptance testing.
- Coordinated issue investigation and resolution efforts with software vendors and internal technology teams for new and existing applications.
0-5 years of experience
Provided technical support for contracted companies.
- Assisted with Windows migration and deployment.
- Provided support for network, software, hardware, and printer related issues during relocation projects.
- Provided support for smartphones and tablets.
- Managed and maintained users, computers, and group policies using Active Directory.
0-5 years of experience
- Coordinated applications development and support for users.
- Ordered and set-up equipment for govt. contract
- Reviewed, analyzed, and debugged system applications while emphasizing on users ability to finish work.
- Configured, installed and administered network infrastructure and telecommunications system.
- Troubleshoot Microsoft Office, Adobe suite, Jaws software issues on user desktops.
0-5 years of experience
Created and managed VDI image and desktop using VMware Horizon and VMware vSphere.
- Lead projects including upgrade with Win7, Ultrabook pilot program, monthly desktop security patches, and configuration management.
- Wrote batch files to automate software installs such as SCCM, MIR, ePolicy, and VPN client, automated Outlook setup, and removed older versions of java.
- Created and maintained Windows XP (32bit), Win7 (64bit) Master images, and USB bootable image drive for field technician use.
- Managed and monitored Microsoft activity directory environment including all objects, users, and security groups as well as different containers for laptops and desktops and distribution lists.
- Provided technical support to staff for all information technology related issues including installation configuration, troubleshooting, and training.
- Administered support for hardware, software, peripherals, mobile handheld devices, as well as video conferencing which encompassed aspects such as scheduling, setup, testing, and on-call troubleshooting for PolyCom, LYNC 2010, Adobe Connect, and Video DVI system.
- Maintained familiarity with assorted models and versions of devices including iOS, Android, and Blackberry and kept track of appropriate hardware and software inventories on asset Management System and Active Directory.
- Assisted the Information Security Officer to track down vulnerable devices, research security solutions, and implement corrective actions.
0-5 years of experience
Maintained all workstations used in the labs, installed software patches and drivers.
- Rebuilt and prepared workstations for all computer classes.
- Installed and maintained the LAN infrastructure for all computer labs.
- Assisted professors in their computer engineering lab classes.
0-5 years of experience
I was brought into the organization with little to no knowledge of VMware or Altiris, within 6 months of joining the team I was in charge of handling the VMware VDI environment for over 300 employees, and a Backup Administrator for Altiris. VMware duties included the creation of pools, templates and ThinApp applications. Updating of the Pools, ThinApps and Templates on a monthly basis (Patch Tuesday). VM's were recomposed to our test batch of colleagues and if there were no issues, the VM's were than deployed according to the rollout schedule created. Updates at this site were very calculated because of offshore developers working throughout the night and Call Center VM's working throughout the day. With Altiris I created several packages using Wise and all packages were deployed using Altiris. Some of the packages I have rolled out include Microsoft Lync (entire company), Office 2010, Business Objects (8 GB file to 4 different sites), View Client, etc. I have supplied VMware, Altiris and packaging documentation. This documentation was created with the thought process "If I were hit by a bus, someone knowledgeable could pick up the documentation and begin working".
- Created templates, deployed and maintained the VMware ESX 4.1 and View 4.6 environment and applications.
- Deploy, create and update software packages using the Altiris 7.1 client.
- Creation of scripts and custom software packages using Wise, Admin Studio and command line scripting.
- Worked directly with the customer to resolve any incidents that may arise using HP Manager for the incident system.
- Created documentation containing screenshots and step by step instructions for software use.
- Communicate with Team Members using IM Microsoft Lync.
0-5 years of experience
- Created Windows application packages and deployed them through SCCM 2012R2
- Created Windows 7 images and task sequences in SCCM 2012R2
- Created Mac application packages and deployed them using Casper Suite.
- Provided support to all of the executive staff.
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed Symantec antivirus on all Mac and Windows systems.
- Created virtual machines using Vsphere and HyperV
0-5 years of experience
Provided Tier II Help Desk Support for 300+ on-site users and remote clients in addition to a regional training center
- Maintained accurate and timely asset inventory, purchasing and "help call" tracking records associated with computer equipment and end user support
- Configured and deployed new user equipment from asset inventory
- Removed, changed and added equipment to the domain
- Provided support for off-site technical meetings and conferences
0-5 years of experience
Provided tier 1 and 2 desktop support for fast-paced, 2000-employee global investment firm
- Primarily supported Microsoft Windows 7, Server, and Office, as well as numerous financial services applications including Bloomberg, Capital IQ, Factset, and Thomson Reuters
- Created training, best practices, and implementation documentation for internship program
- Member of team responsible for design of and migration to new Salesforce ticketing system
0-5 years of experience
Provided technical support for desktops, laptops, printers and network connections
- Coordinated new installs of Thin Clients, printers and desktops at new terminal with Project Manager
- Worked with Facilities Coordinator and PM to get locations setup on scheduled time frame and within budget
- Updated asset management spreadsheets with old and new pc, laptop and thin client information
- Performed hardware inventory audits of all pc's, printers and network peripherals
- Coordinated with software admin to put new images and software on new Thin Clients
0-5 years of experience
Implement wide scale, worldwide deployments of SCCM 2007 clients, distribution points.
- Decommissioned older secondary SCCM sites and collapsed into a single SCCM site.
- Successfully expanded the SCCM package deployment from one deployable package to over 100 deployable software packages.
- Successfully retired using Ghost for Desktop imaging and implemented OS deployments via SCCM task sequences for Windows XP and Windows 7.
- Implemented a Self Service AppStore for software and OS deployments.
- Successfully managed the migration from McAfee ePO 4.5 server to 4.6 on a Windows 2008 R2 platform with SQL 2008 and continue to provide 98% compliancy worldwide.
- Implemented full disk encryption using McAfee's Endpoint Encryption managed with ePO. The implementation also enabled user "self-recovery" for corrupt encryption keys or forgotten passwords.
- Successfully implemented Microsoft's Application Virtualization client and SCCM integration for deploying multiple software packages such as SAP 7.2.
- Maintain proper documentation for common processes; identify processes that can be resolved at the Service Desk or Tier 0 and manage the transition of responsibilities and all aspects of communication.
- Create and modify client side Active Directory GPOs i.e. Windows Update patch scheduling and reboot cycles to achieve greater compliance.
0-5 years of experience
Developed and built custom, department specific, Windows XP Images
- Organized all PCs in Active Directory OUs and developed custom Group Policies
- Coordinated and carried out the migration of 300+ PCs
- Deployed software remotely to new PCs using Symantec CCM
0-5 years of experience
Created documentation for several Microsoft Deployment Toolkit processes and image troubleshooting for use in the environment.
- Developed testing procedures and checklists for hardware and software according to the baseline image standards.
- Worked with multiple teams to help migrate 1800 systems to Windows 7
- Certified multiple systems purchased from Dell against the baseline checklists for compatibility with a custom image.
- Communicated and worked with multiple teams to develop enhancements improving the current imaging process.
6-10 years of experience
Performed end to end engineering support for the Finance department which included the design and implementation of a [company name] NetWare environment and a Desktop build for approximately 1000 users.
- Lead engineer on various projects including new data center buildouts, NetWare 3.12 to NetWare 4.11 upgrades, migration to MS Office 97;
- Provide day to day support to all end-user Desktop support issues.
- Implemented and supported several Market Data applications for the Traders and Brokers
0-5 years of experience
Provided Executive user support, minimizing downtown.
- Backing up user data/restoring user data via scrip batch file.
- Packaged and deployed software and Operating Systems via Symantec Live State onto user machines.
- User account modifications and group policies using Active Directory.
- Assisted with Outlook 2007/2010 security related issues, shared calendars, Microsoft Certificates and PKI setup.
- Monitored and managed the daily activities and enforced security company policies.
0-5 years of experience
- Assisted with the setup, maintenance and administration of Microsoft Windows 7 Desktops and laptops, Mac Laptops and responded to about 50 customer inquiries and issues daily
- Upgraded more than 350 users, to date, from Windows XP to Windows 7 or Mac platform
- Troubleshot and resolved hardware and software issues related to: Mac's, PC's, and Android Phones
- Installed hardware, software and imaged machines for 50 new and existing users weekly ensuring full functionality on corporate network, printer, and application installations
- Monitored trouble ticket queues, diagnosing and resolving an average of 15 user issues weekly
0-5 years of experience
- Aided staff on complex customer troubleshooting issues.
- Provided Tier II & Tier III level support to Senior Managers as well as to top level Portfolio Managers in a dynamic, $50 Billion global private equity firm.
- Regulated and monitor file access to ensure confidentiality and proper use, also utilized Active Directory to create user accounts, user groups and Organizational Units, reset passwords, and restrict user account access rights.
- Coordinated the logistics of technology requirements and setups during multiple office relocations.
- Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
0-5 years of experience
Performed application discovery on the desktop and all of the nuances. OS installations.
- Worked with the client team to determine standard images and applications to be packaged.
- Helped with the migration of images and necessary expectations of security (AV, SCCM).
- Provided on going end user support.
0-5 years of experience
- Installed, and configured software and hardware product updates
- Configured desktops/laptops based on employees predefined criteria
- Responded to 5-8 assigned tickets and various requests per day
- Created and maintained desktop support documentation
- Deployed computers for new employees
6-10 years of experience
- Performed upgrade of Windows 2000 desktops to Windows XP OS at Main and Long Island campuses
- Managed deployment and setup of VisionRT (AlignRT) vendor PCs at all MSKCC locations (worked hand-in-hand with network team and provided remote site support)
- Project managed the move of workstations, printers and medical equipment of the Treatment Planning department during a three phase renovation
- Assisted in manually archiving and purging of important patient information via the DICOM network
- Responsible for coordinating Preventative Maintenance schedules for all Medical Physics imaging equipment
0-5 years of experience
Custom Imaging using MDT 2012 and Dell KACE K2000 application
- Windows patching on XP, 7 with Kace K100 Administration
- Used Active Directory for administrative tools and group policy creation and management.
- Second/Third tier support for networked computers, server issues/maintenance, and hardware issues.
- Supported mobile devices including Blackberry, Iphone, and AT&T wireless cards.
- Anti-Virus updating, monitoring, and applied web security filtering
- Maintained print server and installed new printers on network
0-5 years of experience
Work with the Sr. Systems Architect to analyze and document the client application environment
- Collaboratively build and/or refine core Windows 7 image to ensure usability for new Windows 7 users
- Analyze end-user data including installed applications, OS configurations, and peripherals
- Build travel books containing necessary information for users
- Develop and execute end-user pilots to ensure all procedures developed for installation are tested and refined
- Train deployment team to ensure all procedures are executed properly for all deployments
- Develop client documentation as required
0-5 years of experience
Setup user accounts and configure computer systems using Windows NT, DHCP Server, and Telnet.
- Provided desktop support with knowledge of MSDOS, Windows 3.1, Windows 95/ 98, Windows NT, and Mac OS 8.5 operating systems.
- Troubleshoot network connectivity issues, both logical and physical.
- Installed various peripherals, including network adaptors, back-up devices, and printers.
0-5 years of experience
Support a local environment of the organizations computer, printer, and phone systems. Support in the installation of and technical issues of hardware and software used within the company. Experience with Microsoft System Center Configuration Manager (SCCM) 2007 & 2012, Solar Winds Patch Management, SharePoint 2010, MS Office, Active Directory, Group Policy, Rapid Intake LMS, and MS Exchange 2010 / 2013, VM Ware, and Batch and PowerShell script file creation. Supporting over 600, Windows 7 / 8 based user desktops, laptops and tablets in a small -medium business environment. Additional task include:
- Provide second and third level support and troubleshooting for enterprise applications.
- Build and maintain desktop images, and create software packages for automated deployment.
- Evaluate and lead in the implementation of new software, hardware, and processes throughout the organization.
- Maintain a working knowledgebase of the software and troubleshooting techniques.
- Experienced leader within the PC support environment.
6-10 years of experience
Receive phone call from customer experiencing problem with oracle Database and Applications
- Troubleshoot database to verify if it is up and running, or under blackout.
- Create Oracle incident tracking service request for customer experiencing problem with APPs.
- Communicate with customer Representative on priority one issue in process.
- Knowledge on Oracle application, QMON, TOPOLOGY and F-SECURE.
- Schedule Blackout and Refreshes for future work to be done.
- Setup Oracle OBI on Oracle Computers and Laptops.
0-5 years of experience
- Provided technical support and administration working for the client Experis
- Manage and update an accurate IT equipment Inventory using ServiceNow
- Coordinate scheduling of Win 7 deployments and assign to 6 technicians
- Lead Win 7 migration/PC Refresh project and Manage a team of technicians including escalating and resolving issues
- Backed up end user data using USMT and Completed expedited Win 7 deployments with users including providing VIP end
- Customize Win 7 image and applications to appropriate line of business via SCCM with McAfee Encryption to each build
- Manage Computers in Active Directory
0-5 years of experience
Performed penetration testing with wire shark to simulate an attack on an information system to identify system weaknesses.
- installing, supporting and maintaining new server hardware and software infrastructure
- Analyzing and resolving of faults, ranging from a major system crash to a forgotten password
- undertaking routine preventative measures and implementing, maintaining and monitoring network
- Monitoring of server/storage related processes and performance to insure server uptime
- Initiated the use of Wireshark to analyze packets and ran vulnerability scanning on the network and performed
0-5 years of experience
Managed enterprise software & hardware exceptions process, allowing or denying the use of non-standard software & hardware in the environment.
- Convinced management to update a business-critical application, resulting in increased responsiveness and ease of use.
- Built lab for testing Active Directory group policy changes, resulting in successful implementation of group policies to the enterprise.
- Updated & tested applications to work on Windows XP, providing users with a consistent work environment.
0-5 years of experience
Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment.
- Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist.
- Install and configure any software that is on a HQDA pre-approved list based on set schedule.
- Install and troubleshoot all HQDA approved peripherals such as RIM Blackberry 6710, Palm PDA, and smart card readers.
- Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation.
- Perform network and desktop-based detection of viruses to counter/eliminate/control, detect, contain and eliminate virus infestations.
- Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
- Provide general technical support for all dial-in/remote access systems and other remote systems.
0-5 years of experience
- Demonstrated leadership with customers and consistent quality in technical development of colleagues
- Confident in abilities and committed to performance excellence, providing stability and growth in computing environments
- Administered the Local Area Network
- Provided 2nd Level support for over 100 users
- Performed daily network back-ups using ArcServe
- Provided support for users remotely
- Troubleshoot network, software and hardware problems
- Trained users on basic PC and software operations
0-5 years of experience
Installation, configuration, and deployment of SCCM 2007 and SCCM 2012 for imaging and deployment of applications and Operating Systems across enterprise environments. Complete installation of SCCM from start to finish for several large clients. Deployment of SCCM client via "Client Push" mechanism. Setup and synchronization of WSUS with SCCM for patching maintenance. OSD via "Zero Touch" or "Lite Touch" delivery.
- Responsible for providing 1st level / 2nd level/ 3rd level support to end-users in troubleshooting and resolving PC/Server problems.
- Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC
- Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals
- Develop as well as implement application test plans, including both integration and full system test plan
- Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentation
- Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC
0-5 years of experience
Served as the lead technician and in charge of creating Windows 7 & Windows XP images.
- Assists staff with the installation, configuration and ongoing usability of desktop computers and laptops, peripheral equipment and software within established standards and guidelines.
- Work with vendor support contacts to resolve technical problems with desktops and laptops computers and software.
- Work with Help Desk and network operations staff as appropriate to determine and resolve problems received from clients.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Work with procurement staff to purchase hardware and software
- Served as SCCM administrator; Software updates, software distributions, software metering, Operating System deployment, Remote control and reporting.
0-5 years of experience
- Installed, Configured and Maintained Symantec Ghost Cast Server to enable Windows Support Team to become more efficient deploying systems. Effectively raising sections efficiently rating by 43%.
- Active Directory user accounts manager creating and maintaining 520 accounts. Responding to users request and establishing system of accountability.
- Research and analyze information technology (IT) problems, issues, or program requirements relative to promoting products and services to [company name] mission area programs
- Concurrently, responsible for administering. Optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 600 Windows 2000 Professional desktops
- Proactively contacted owners of [company name] systems that are down level on security patches and ensured that they are accurately patched
- Monitored and supported internal network security, including adding/deleting users and shared permission.
- Researched, resolve, and responded to questions received via telephone calls, remedy tracking system, and call back in a timely manner, in accordance with Joint Command Customer Service Support guidelines.
- Utilize configuration management skills to assure successful deployment of 600 servers that were upgraded from Windows 2000 to Windows 2003.
- Proficient in the use of MS Office tools to include: Outlook, Word, Excel, Power Point, Visio, and Project
0-5 years of experience
Migrated over 7,000 users from Outlook to Lotus Notes.
- Supported Blackberry users to sync emails, contacts, and calendar with Lotus Notes.
- Troubleshoot all software issues regarding Lotus Notes.
- Backed up all clients' PST files to network and to NSF files with migration tool.
- Tracked and documented all open tickets and resolution of issues in Service Center.
0-5 years of experience
Installing, identifying and correcting Microsoft-based operating system issues (Windows XP & Windows 7)
- Implemented deployment of Windows 7
- Ability to work independently while maintaining good communication across other team members, management and customers.
- Conduct research, evaluation, development, installation, testing, and support of desktop hardware/software components
- Support Microsoft Windows systems (XP & Windows 7) to company requirements and standards
- Provide technical assistance, responding to production on-call escalation responsibilities (after hours support)
- Assist in investigating and recommending solutions to meet business needs.
- Ability to work collaboratively on a team
0-5 years of experience
Performing Windows 7 Migration Deployment at NYCHHC Hospital completing 3 location for 8,000 users.
- Providing Windows 7 Support Pre-migration and Post migration troubleshoot Window 7 and specialized application installment.
- Providing Tech Support using Remedy opening and close ticket resolving Windows 7 issues.
- Windows 7 Migration for hard drive encryption to ensure that the Migration was secure.
- Using Windows PE and Pix Boot to install boot image on HP Desktop and Laptop Computers for Windows 7 Deployment.
0-5 years of experience
Create/modify task sequences and Operating System Deployment (OSD) using SCCM 2012 and MDT 2013
- Lead and mentor Junior Engineers
- Consultant for all aspects of [company name]
- Manage image process for deployment to Windows 7, Windows 8.1 desktops, laptops and tablets.
- Packaging and distribution for small to 2600+ endpoint environments, migrating from Windows XP to Windows 7 32-bit and 64-bit computing and Window 8.1 64-bit Environments
- Principle technical resource of the [company name] teams responsible for all aspects of [company name]
- Manage the Windows 7 32-bit and 64-bit environment using Microsoft Configuration Manager SCCM, Microsoft Deployment Toolkit, AdminStudio 2013, Installshield
- Recommend or establish process and naming standardizations relating to [company name].
0-5 years of experience
- Maintained corporate wide backup solution as well as their offsite storage of DLT tapes.
- Implemented their Windows 7 company deployment.
- Implemented KACE device for deployments of patches, images and updates.
- Maintained company's Blackberry's and BES server.
- Worked with IT Manager in creating company policies.
- Created documentation for company's processes and procedures.
- Implemented successfully the conversion from Blackberry to Android phones.
0-5 years of experience
SCCM 2012 to create application deployment packages and distribute to users
- Troubleshoot and maintain standard software configurations
- VMware test boxes to test applications for functionality errors
- Assist both local and virtual users with technical application errors
- System imaging including bare metal installations
- Document technical solutions for knowledge base
0-5 years of experience
Manage full life-cycle of enterprise-level desktop operating system build, applications, and packages Design, develop and manage software deployment packages and installer applications.
- Create and maintain custom application packages using VB script and batch files, operating system images, and software updates for deployment via SCCM 2012.
- Create and administer advertisements, programs, collections, and custom reports in SCCM.
- Perform large scale and targeted distribution of software/patches.
- Monitor distribution and execution status and creates reports to show status of application/patch distribution.
- Administer SCCM software delivery including various methods such as running advertised programs, machine targeted, user targeted and large scale deployments.
- Troubleshoot failed SCCM deployments and SCCM health issues.
0-5 years of experience
Email Deployment of 400 units and workstation project
- Explaining changes in email/calendaring services to end-users
- Configuring Active Sync for Google Apps on Android and I-Phone devices
- Reactivating Blackberry devices for Enova Financial Blackberry Enterprise Server
- Configuring Apple Mail and iCal to sync to Google Apps
- Installing Google Sync for Outlook and configuring Outlook client
- Assist with configuration of other IMAP/iCal clients
0-5 years of experience
- Create solutions for deploying complex software applications to clients within a highly secure environment.
- Build packages using Wise Package Studio, InstallShield, VB script, and SCCM.
- Help implement new policies and procedures within desktop engineering, develop, and support teams.
- Resolved assigned tickets for desktop, network, and application issues.
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