Desktop Analyst Resume Examples

Desktop Analysts provide technical support to company clients, either on-site or using virtual support services. Common duties of a Desktop Analyst are taking phone calls from clients, reading emails about technical issues, identifying technical problems, making recommendations for improvement, troubleshooting hardware and software problems, upgrading software, and training users on how to manage their systems. Resume samples in the field highlight the following job skills: computer proficiency, troubleshooting, decision-making, conflict resolution, customer service, and attention to details. The ideal resume for the job should highlight at least a Bachelor’s Degree in information technology.

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