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Desktop Analyst Resume Samples
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Candidate Info
5
years in workforce
2
months at this job
AA
Liberal Arts
Marketing
Certification
Desktop Analyst
- Supported adds, moves, changes for Mac Books Pro, and IMac's running Osx 10.7 Lion, 10.8 Mt Lion, 10.9 Mavericks, and 10.10 Yosemite for advertising agency.
- Installed, configured and support CS5, Microsoft 2011 and Office 365 as well as configure and load printer drivers for Canon C7200.
- Android, iPhone 5/6 mobile device supported new user set ups, email, Os as well as RMA issues.
- Calibrated canon image runner weekly. Load applications such as Universal type client fonts, Adobe Acrobat professional and schedule tracker 10 software etc.
- Set up end user IMac desktops.
- Ad and remove telephone extensions using Cisco Unity Administrator 6.1.3000-1 for Cisco 7940 phones.
Candidate Info
7
years in workforce
7
months at this job
C
Network Engineering And Management
Senior Desktop Analyst
Analyze and resolve computer and network hardware and software problems within SLA's.
- Support customer issues and requests by creating, tracking, and documenting solutions in Remedy.
- Perform administration tasks within windows network accounts in Active Directory.
- Provide a path to problem resolution via escalating an issue or engaging a vendor.
- Use remote desktop tools to troubleshoot remotely any outstanding issues.
- Troubleshoot and remove virus or spyware local or remotely.
- Troubleshoot and install air cards, BlackBerry's, Apple IPhone/ Pads.
Candidate Info
12
years in workforce
7
months at this job
Business Management
Desktop Analyst
Support internal user workstations, peripherals, phones and PDAs
- Maintain and repair, through troubleshooting compnenet replacement, workstations and peripheral devices.
- Provide support for MS Office suite and back office application connectivity.
- Document technical support requests and production changes
- Provide follow-ups for request and incidents
- Research and prepare reports for hospital projects
Candidate Info
12
years in workforce
4
years at this job
Desktop Analyst
- Provide desktop support for multiple facilities via remote software, hands on or traveling to the site where the customers are based
- Setup new systems or re-image current working systems with the corporate approved image and other software that maybe required for the end user perform their duties
- Setup new phones in the NEC 8500 or 8100 phone system, also move phone extensions when users move to a new location
- Setup new voicemail boxes or reconfigure existing voicemail as needed
- Setup AV equipment for offsite presentations when required
- Manage and prioritize work using the Remedy ticketing system
- Work with 3rd party vendors ordering parts and services
- Setup order and deploy Spectralink IP phones
- Work with Active Directory on a daily basis
- Fill in as the PACS Admin backup
Candidate Info
27
years in workforce
1
year at this job
AS
Electronic / Computer Engineering
Desktop Analyst
- Windows 7/10 Desktop support
- Windows active directory administrator
- Software/Hardware support for all of the Holy Redeemer Health System
- HP Laser printer repair and deployment
- Windows Desktop image creation and deployment
Candidate Info
7
years in workforce
2
years at this job
Desktop Analyst
- Technical support and break fix for classrooms, Instructors, and Upper administration.
- Training users on advanced Microsoft office suite utilization, macro creation, and other integrated office features.
- Configure security measures for wireless access points, setup vlans, and contribute to network policy and procedures to ensure there were no data breaches.
Candidate Info
26
years in workforce
1
month at this job
BBA
Business Administration
Voice and Desktop Analyst
- Onsite support of [company name]'s VoIP and LAN/WAN network
- Provide daily support of Avaya Aura IP Platform. Modular Messaging and Call Manager system
- Provide daily support of Cisco CUCM and Unity
- Moves adds and changes, LAN/WAN monitoring
- Provide daily support of Desktop moves, adds and changes
- Provide System and Network documentation
Candidate Info
3
years in workforce
7
months at this job
Desktop Analyst
- Second level support for all attorneys
- Working with BES setting up a variety of different Blackberry's
- Added, Deleting and provisioned Blackberry's on BES
- Helped IT staff with pc/laptop rollout
- Executive desktop support
Candidate Info
5
years in workforce
5
months at this job
BS
Computer Information Systems
MS
Information Systems
Junior Desktop Analysts
- Assist users with troubleshooting IT problems they may have with their workstaions
- Route tickets to the correct agency to handle incidents
- Resolve issues user may have with active directory accounts
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