Business Development Associate, Branch Manager
Managed, trained and coached a successful team of 13 associates and ensured we met our daily, monthly, and quarterly goals consisting of New Household DDA, Loan Units, Partner Referrals, Deposit Balances, Customer Delight and Operational Audit Scores.
- Articulated complex financial information in both written and verbal form to team members and clients which resulted in successful customer experience scores.
- Conduct "daily huddles" for branch staff; review customer service updates, action plans, sales commitments, daily focus, weekly operational updates, and recognition.
- Collaborate with Consumer Market Manager in order to identify, recommend and implement new methods and procedures to ensure daily operations are more efficient and effective to improve banking business.