Played a vital role in handling high-volume payroll operations, including setting up new employees, updating information for current staff, tracking garnishments and levies, managing bonuses / deductions, and preparing internal / external reports.
- Led targeted decision-making regarding client service processing, resolving customer problems, and other related matters.
- Handled statement / summaries compilation for diverse accounts, and uploaded reports for LOB review / reconcilement.
- Prepared monthly, quarterly, and annual tax remittance returns for government tax agencies, along with reconciling tax withholdings between general ledger accounts and tax reporting system and updating payroll tax tables when laws changed.
- Successfully prepared payroll for 20,000+ employees on a team of 15.
- Resolved payroll and reporting discrepancies and other HR / payroll issues.