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Vault Teller Resume Samples
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Candidate Info
10
years in workforce
6
years at this job
BS
Psychology
Head Teller / Vault Teller
Assisted approximately 75 customers per day with deposits, withdrawals, and account maintenance.
- Opened, maintained, and changed accounts using SalesPro/DepositPro.
- Balanced the teller drawer daily and achieved a total YTD net shortage of $8.37 for 2012.
- Performed Vault Teller duties including buy/sells from tellers, cash shipments, and daily balancing.
- Maintained override authority up to $3,000 as Head Teller and assisted tellers with various inquiries.
- Selected to participate in a Conversion Team that traveled and trained newly acquired employees on systems and procedures.
- Developed questionnaires to identify customer needs, resulting in increased sales potential.
- Consistently achieved above average performance ranking for both customer service and sales.
Candidate Info
16
years in workforce
5
years at this job
Accounting
Vault Teller
- Ensured the safe and timely opening and closing procedures of the branch.
- Accounted for up to 150K in vault assets by following all safety procedures, and managing both electronic and paper trails on all cash transfers.
- Reviewed all store reports to confirm that all transactions met compliance requirements to comply with state laws and achieve successful corporate audits.
- Calculated and submitted cash orders for the branch making sure that we met all cash demands to run a successful business day.
- Achieved “Customer Service of the Year” Award for the year 2011.
- Increased branch revenues and productivity by informing customers of our additional services during every transaction.
Candidate Info
18
years in workforce
6
years at this job
BBA
Management Information Systems
Vault Teller
Responsible for maintaining all of the money in and out of the bank.
- Balanced the vault and one cash box on a daily basis.
- Resolved customer queries and responded to them by telephone or by writing.
- Performed managerial task while acting as the back-up Head Teller/Branch Service Leader.
- Maintained high levels of customer service while meeting all goals and quotas.
Candidate Info
8
years in workforce
8
years at this job
AS
Liberal Arts
Respiratory Therapy
Vault Teller
Assisted customers with payday loans, check cashing, wire transfers through Western Union, and money orders
- Promoted to Vault Teller after 5 months of employment with the company.
- Contributed to high scoring customer service assessments that led to store's nomination for Customer Service Store of the year.
- Demonstrated ability to recognize conflicts at hand and provide unique solutions to achieve resolve
Candidate Info
7
years in workforce
4
months at this job
Chemistry
Vault Teller
Accurately processed courier drop and night drop transactions for local business and regional business
- Coordinated cash and coin movements with main vault and armored courier
- Promptly handled cash machine errors by working with outside vendors
- Proficiently maintained ATM including cash detailing, deposit pulls, and monthly auditing
- Balanced personal cash drawer and vault daily, ensuring accurate cash detail and cash movements were recorded
Candidate Info
9
years in workforce
4
years at this job
Accounting
O Vault Teller - Receptionist
Accurately, privately, and professionally conducted transactions for members
- Handled cash vault requests for tellers and balanced the vault daily
- Reset and balanced the ATM and Dyna Cash Machine
- Reviewed Account Cards for branch to ensure accuracy before being submitted to imaging
- Met weekly & monthly goals through new accounts & loans.
- Greeted & guided members to appropriate departments, answered & routed phone calls, privately assisted members with Safety Deposit Boxes
Candidate Info
12
years in workforce
1
year at this job
AAS
Paralegal
Vault Teller
Counted, recorded, and verified deposits from collector's locations
- Scheduled daily currency and coin shipments to each collector assigned
- Researched and resolved all cash-related discrepancies/variances
- Accurately entered data into company's MS Excel and Access report
- Performed various clerical duties such as documenting, photocopying, and organizing filing system
- Balanced transactions for day, using computer and calculator, and recorded results
- Responded to daily emails using Microsoft Outlook
Candidate Info
4
years in workforce
9
months at this job
Legal Assistant
Vault Teller
- Provided excellent customer service by answering or referring financial questions to supervisory staff.
- Processed customer deposits and maintained cash drawer balance in handling monetary transactions.
- Handled vault, safe-deposit, ATM, and night-drop activities. Ensured exceptional customer service level.
- Quickly determined bank customer needs, identified appropriate solutions, and conveyed information.
- Referred new customers to different bank services in order to develop and maintain deeper relationships.
- Consistently processed customer transactions, including cashing checks, deposits, and withdrawals.
- Leveraged a passion for helping people as well as outstanding attention to make a connection customers.
Candidate Info
31
years in workforce
5
years at this job
Vault Teller
Identify customer and small business customers needs and recommend the best financial products and services and solution to meet those needs.
- Process transactions accurately and efficiently in accordance with established policies and procedures.
- Consistently seek to create an excellent customer experience.
- Maintain and ensure daily balance of the bank main vault.
- Have earned several awards for exceeding and consistently providing excellent customer service.
Candidate Info
2
years in workforce
1
year at this job
Lead Vault Teller
- Decreased margin of excess vault spend from 35% to 0.29% in only 2 months, utilizing Lean and Six-Sigma best practices.
- Served as Customer Loyalty Index Manager, increasing customer satisfaction by 25% in less than 3 months.
- Managed average daily cash budget of […]
- Acted as liaison between management and other Team Members.
- Received cash and check deposits, while verifying amounts, and examining checks for endorsement.
- Managed a team of 6 tellers in daily cash drawer balancing.
- Calculated, verified, and processed overnight deposits, payments and requests.
- Maintained branch supply of cash and processed shipments to and from the Federal Reserve.
Candidate Info
8
years in workforce
4
years at this job
BS
Criminal Justice
Vault Teller
- Handle cash and coins, control inventory, count, record and process cash deposits.
- Balance daily cash balances using a manual calculator and the currency-counting machine.
- Assist customers with their account records and explain the different services the bank offers.
- Ability to work with minimal supervision when recording cash shipped in and out of the branch.
- Directed new Tellers in an Automated Teller Machine innovations pilot.
- Awarded the Teller MVP in 2014.
- Earned the status as the #2 Teller in Midtown West District and #6 Teller in the West Market for referrals
Candidate Info
5
years in workforce
2
years at this job
AS
Business
Teller Ii/vault Teller
Demonstrated proficiency in performing basic, advanced and complex teller transactions.
- Performed customer service functions such as stop payments, research requests, and Safe Box access
- Followed defined procedures for bank operations and customer service.
- Demonstrated competency in knowledge of risk management and loss prevention. Mentored other tellers on teller and customer service functions.
- Strong competency in identifying unmet customer needs and making referrals.
Candidate Info
5
years in workforce
2
years at this job
BS
Business Administration
Vault Teller
Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures. Prepare currency and/or coin change orders by denomination for each customer assigned
- Leader of three team members ensuring completion of daily tasks.
- Withdraw, deposit, and balance coin and currency for 22 bank vault accounts for incoming and outgoing transactions.
- Management appointed focus group member for ideas and leadership in department.
- Received Teller Excellence Award for leadership and work performance.
Candidate Info
25
years in workforce
13
years at this job
Cash Operation and Vault Teller
- Exceeded expectations on all performance reviews.
- Only employee chosen to update procedure manuals.
- Worked in vault for 2 years receiving currency and coin from armored carriers and communicated with banks if deposits were incorrect or improperly shipped.
- Excelled at shipping coin and currency with 100% accuracy.
- Extreme accuracy balancing a billion dollars of coin and currency daily.
- Improved balancing procedures reducing one hour daily overtime to zero.
- Promoted on four different occasions.
Candidate Info
4
years in workforce
2
years at this job
BS
Business
Teller-vault Teller
- Balanced, maintained, and distributed currency from bank vault
- Performed multiple financial transactions
- Referred customers to bank products and offered extensive product knowledge
- Provided excellent customer service
Candidate Info
11
years in workforce
2
years at this job
Vault Teller
Promoted to Vault Teller within three months of being employed
- Trusted with distributing money to other tellers and making sure the vault balance is accurate
- Continuously takes stock of vault inventory and correctly fills orders for the required cash and coins
- Maintained an extensive working knowledge of all bank products and services
- Established and upheld strong customer relationships through consistent, excellent service
Candidate Info
3
years in workforce
1
year at this job
HS
High School Diploma
Sociology
Vault Teller
- Processed loans, check cashing, money order requests and Western Union
- Managed the distribution and collection of daily funds
- Supervised all necessary opening and closing procedures for the store
- Provided problem solving solutions by helping identify customer needs
Candidate Info
8
years in workforce
2
years at this job
HS
High School Diploma
AS
Business Administration
Vault Teller
- Ensured compliance to established guidelines while processing customer transactions.
- Consistently adhered to all established policies procedures, and guidelines regarding all bank operations such as assisting in balancing the vault, collecting night deposits, accepting shipments, and opening/closing the branch.
- Processed banking transactions such as cashier's checks, withdrawals, and deposits accurately and efficiently.
- Responsible for maintaining and balancing a cash drawer.
- Handled the task of providing excellent customer service and assisted customers in succeeding financial goals.
- Identified customer needs and referred financial products and services that they could benefit from.
- Taught financial education classes at Durango High School to enhance students knowledge of basic finances
Candidate Info
5
years in workforce
3
years at this job
BFA
Graphic Design
Graphic Design
Vault Teller
Responsible for assisting customer needs and issues through various applications including loans, credit cards, mortgages and online banking
- Manage daily needs of business accounts by providing logistical currency and assistance with tax requirements
- Report on governmental issues, counterfeits, cash flow, and file management
- Coordinate the branch's currency needs and limits by placing orders with Garda and overseeing the amount of currency each teller holds
- Simultaneously administer customer transactions both face-to-face and remotely while also uncovering additional solutions for customers and providing guidance
Candidate Info
10
years in workforce
3
years at this job
AAS
Associate of Applied Science
Electronic Media Technology
Vault Teller
Responsible for handling deposits in the cash vault and processing customer orders
- Responsible for counting money in very large sums and balancing all currency at the end of each shift
- Received employee of the month award three times for having the best sales figures and conversion ratio
- Responsible for opening and closing the store, depositing money and resolving customer issues
Candidate Info
7
years in workforce
4
years at this job
BA
Photography
Teller / Vault Teller / Senior Teller
- Promoted to Vault Teller position after only 9 months
- Responsible for the control and balance accuracy of all cash in vault […]
- Provide customer services regarding bank accounts
- Sell additional services - checking/savings accounts, credit cards, and loans
- Received [company name] Perfect Balance Award 4 times in 6 months
- Consistently highest scoring employee on Gallup customer survey
Candidate Info
5
years in workforce
2
years at this job
HS
High School Diploma
Vault Teller
Prepared the bank's vault for the day by opening it in time.
- Counted, recorded, and verified deposits of previous day.
- Filled out requisition forms to order currency, and handled the recording and processing of currency into the vault.
- Counted and verified the vault's money supply once a day-to-day.
- Worked closely with customer tellers and processed cash flow.
- Cross-checked the money in vault with the entry in the register.
- Adjusted the supply of money for the next day by preparing customer teller's register.
Candidate Info
4
years in workforce
2
years at this job
Backup Vault Teller
Receive checking and savings deposits: verify cash and endorsements receive proper identification for cash back and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
- Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Refer customers to the proper department for issues that cannot be resolved at the teller line.
- Issue personal money orders and cashier's checks, accept orders and payment for U.S. Savings
Candidate Info
8
years in workforce
5
years at this job
Vault Teller
Front line customer service representative responsible for addressing customer's needs in a timely manner
- Handle basic banking transactions such as making deposits, withdrawals, cashing checks, and paying notes
- Responsible for all cash transactions into and out of the bank vault on a daily basis and balance the vault at the end of each business day
- Distribute money to all tellers to ensure proper cash availability to perform banking functions throughout the day
- Accountable for the inventory of the bank vault including weekly ordering from a third party and all cash shipments into and out of the bank
Candidate Info
4
years in workforce
2
years at this job
HS
High School Diploma
Nursing Program
Vault Teller
- Removed specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank
- Recorded amount of cash shipped
- Counted and records large denomination bills, mutilated currency, and food stamps, by hand and using currency-counting machine, for shipment to Federal Reserve Bank
- Balanced transactions for day, using computer or calculator, and records results
Candidate Info
20
years in workforce
6
years at this job
AS
Applied Science
BA
Business Admin
Business
Bank Teller/relief Vault Teller
Provide excellent customer service by building good working relationships with customers.
- Process teller transactions for customers accurately. Consistently balance teller drawer daily.
- Occasionally fill in at the drive-through and perform the responsibilities as a backup vault teller.
- Complete and pass on-line training banking classes in a timely manner.
- Perform monthly audits of other tellers' drawers.
- Audit official checks for the bank weekly.
Candidate Info
16
years in workforce
4
years at this job
BA
Bachelor of Arts
Teller Iii/vault Teller
Balance cash items, teller over/short reports, travelers checks, savings bonds, and other monetary instruments
- Order currency and coin from the main vault for entire branch
- Distribute and collect money to/from all tellers in branch
- Identify potential customer needs and engage in the sales process to generate sales
- Provide information regarding customer's accounts and bank services
- Provide training and coaching to other tellers
Candidate Info
7
years in workforce
3
years at this job
BA
Economics
Teller 2- Vault Teller
Controls the vault and currency coming in and out of the bank to keep a consistently low cash tracker
- Provides a friendly and energetic atmosphere for customers and fellow employees
- Performs specialized tasks such as preparing cashier's checks, money orders, traveler's checks and foreign currency exchange
- Assists customers with payments, ordering bank cards/checks or attempting to resolve issues with customer's accounts
- Refers customers and non customers in areas such as opening new accounts, online banking, and specific loan advantages
- Balanced cash drawer at end of each shift and performs procedures to ensure bank is properly closed
Vault Teller Resume Success Stories
