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Teller Supervisor Resume Samples
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Candidate Info
years in workforce
years at this job
Teller Supervisor
Supervised teller team to ensure adherence to quality standards and proper procedures
- Managed vault and conducted monthly audits
- Implemented corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report
- Trained and instructed employees in job duties and company policies
- Prepared and issued work scheduled, deadlines and duty assignments to teller staff
- Assisted tellers when balancing problems occurred using knowledge of common errors
- Ensured due diligence procedures compliance were followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported to AML/BSA in a timely manner.
- Ensured supply of money for banking center needs were met based on cash limits and business demands
- Balanced and replenished the ATM
- Monitored and reviewed banking center security procedures, and controlled access to vault and teller cash drawers
- Promoted the bank's products and services by consistently cross-selling at every opportunity
Candidate Info
years in workforce
years at this job
Business Administration, Management
Teller Supervisor
Kept 5 tellers motivated by providing weekly coaching on their goals, progress and development needs
- Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed.
- Actively participated in sales meetings, balanced the banking center on a daily basis, created various banking reports, and assisted with the opening and closing of the banking center
- Recorded and distributed meeting agenda from monthly meetings for Teller Supervisors
- Assisted staff with difficult customer transactions and actively participated in community events
- Took the initiative to send 10 years of outdated bank documents to rotating storage, to create a more streamlined, efficient workspace and developed a new filing system and organization practice
- Managed schedule for 11 people and ensured there was always adequate coverage when needed.
- Demonstrated flexibility and willingness to take on new roles and responsibilities to help with the overall operations and performance of the banking center.
- Purchased and maintained office supply inventories and being careful to adhere to budgeting practices
- Typed documents such as correspondence, emails, drafts, memos, and prepared reports for management
Candidate Info
years in workforce
years at this job
Applied Science
Accounting
Teller Supervisor
- Responsible for providing customer service by verifying customer identity and assisted them regarding all account information, inquiries and transactions in a friendly and professional manner
- Successfully maintained a zero balancing record, while processing 2,500 monthly transactions.
- Managed and coached 7 team members on a daily basis
- Effectively managed cash vaults and cash forecast within branch limits.
- Administered closing duties, such as processing appropriate balancing entries and securing the building
- Initially hired as entry-level teller; promoted to Teller Supervisor due to accuracy, speed, and skills
Candidate Info
years in workforce
year at this job
Associate of Science
Teller Supervisor
Supervised Teller staff on day to day operations activities
- Coached, trained, and evaluated new hires
- Provided technical guidance and training to Tellers on regulatory and corporate Standard Operating Procedures.
- Remained knowledgeable and conducted procedures relating to branch security
- Maintained procedural proficiency in all products and services offered at the branch
- Supported branch goals by coaching and motivating Tellers to identify opportunities to deepen customer
Candidate Info
years in workforce
years at this job
Accounting
Teller Supervisor
Supervised tellers and the administrative assistant in their duties and their job descriptions.
- Completed Bank Secrecy Act requirements including CTRs, SARs, and training. Maintained training records for all employees.
- Wrote policies and procedures for the teller department.
- Maintained and balanced the cash vault and general ledger accounts.
- Conducted weekly and monthly routine accounting reports to the CEO and other department managers.
Candidate Info
years in workforce
years at this job
Applied Science
Computer Information Systems
Teller Supervisor
Responsible for The Banking Center Money order and receiving according with Banking Center needs
- Provided excellent customer service to customers with their financial request
- Organized and Reviewed Reports weekly
- Updated information to teller regarding to new procedures or changes inside the Banking Center
- Trained teller to cross-sell effectively bank products and services
Candidate Info
years in workforce
year at this job
Management
Business Administration
Media Technology
Teller Supervisor
Responsible for direct supervision of teller staff, including performing coaching, observations, and performance reviews.
- Achieved all sales goals set for mortgages, loans, and checking accounts- recognized as a top performer within the entire bank organization.
- Responsible for all of the operations of the bank including auditing functions, completing daily batching for bank, and exhibiting excellent customer service.
- Utilized innovative customer service ideas to gain new business for the bank and the branch.
Candidate Info
years in workforce
months at this job
Teller Supervisor
Responsible for the efficient operation of the teller department through coaching and developing staff appropriately.
- Maintained high-level knowledge of teller policies and procedures and products and services.
- Ensured all requirements for fully servicing member requests in the teller areas were in place.
- Responsible for all control and security measures including opening and closing as needed.
- Ensured teller staff operated within RFCU policies and procedures, state and federal laws, and NCUA regulations.
- Responsible for the completion of the Quarterly Self Audit.
- Directed and coordinated teller staff to ensure the WOW Member Experience service standard.
Candidate Info
years in workforce
years at this job
Business Administration
Art
Teller Supervisor
Managed workforce of up to 7 tellers
- Trained employees utilizing one-on-one and group training
- Conducted research for problem resolution
- Conducted daily, monthly audits including teller, consigned items and procedures
- Performed human resource management, including interviews, administering disciplinary action and processing employee reviews
- Tracked branch sales performance and developed compatible referral programs
Candidate Info
years in workforce
years at this job
High School Diploma
Associate of Science
Teller Supervisor
Greet clients in friendly and professional manner.
- Complete and verify transactions including cashier's checks, money orders, transfers and currency orders.
- Assist customer with all needs and maintain customer relations.
- Vault teller-controlling all cash in branch, sending/receiving money shipments, and verifying money during buy/sells with other tellers.
- Wrote teller schedules and provided training and development.
- Responded positively and resolved customer concerns and issues.
- Approve check cashing and transactions as needed.
Candidate Info
years in workforce
year at this job
College Prep
Teller Supervisor
Leads the teller line daily and provides support with banking policies and procedures
- Cross-selling of banking products and services
- Work closely with the branch manager to make sure all sales goals are achieved
- Ensure the scheduling is completed to support the branch daily needs
- Cash management on a daily basis
Candidate Info
years in workforce
months at this job
Teller Supervisor
Hired, and trained staff, directed staff activities
- Responsible for daily cash flow and financial instruments
- Developed staff work schedules
- Conducted monthly, quarterly and annual performance appraisals for 10 staff members
- Managed and reconciled escalated customer service issues
- Conducted impromptu audits for local branch and at the enterprise level
Candidate Info
years in workforce
years at this job
Teller Supervisor
Managed the teller service functions to ensure prompt and efficient transaction processing and generated sales through quality referrals to ensure the overall team goals were met
- Duties included, maintaining and balancing a teller drawer daily, cashing checks, making deposits, taking payments, performed cash shipments through Loomis, maintaining adequate cash for the vault, redeeming bonds
- performed quarterly audits
- Ensured compliance with audit and operational regulation guidelines daily
- Performed quarterly and annual reviews
- Conducted interviews for new hires
Candidate Info
years in workforce
years at this job
Business Administration
Teller Supervisor
Manage teller station cash balances, vault records, cash supply, and inventory of negotiable instruments. Oversee large cash transactions and internal/external currency transfers. Forecast weekly cash amounts needed. Ensure corporate and federal regulations were met, including preparation/presentation of six direct reports. Scheduling and supervising direct reports to achieve optimal staffing levels.
- Leadership: Oversee teller operations, ensuring branch followed established banking and customer service principles.
- Risk Analysis: Plan and develop policies and procedures to increase security and eliminate risk.
- Accomplishments: Lead team that passed the most recent corporate audit with score of 92%. Received many awards for preventing loss.
Candidate Info
years in workforce
years at this job
Aligning
Teller Supervisor Ii
Prepare daily operational and budgetary reports ensuring corporate and federal compliance
- Perform community outreach to maintain and cultivate new and existing relationships
- Draft and deliver routine internal correspondence on updated corporate policies and procedures
- Accountable for daily operations and staffing
- Coaching and supporting direct reports to ensure proper procedures and regulations are being met each day as well as daily sales goals are accomplished
Candidate Info
years in workforce
years at this job
Finance
Teller Supervisor
Managed teller line of 4-5 teller: Primary trainer for tellers
- Open and closed new accounts including personal checking, savings and CDs
- Reviewed a variety of bank authorization documents, determined amounts, and processed a wide variety of bank actions which start, stop and adjust payments made to bank customers
- Maintained high standards of customer service
- Charged with performing and overseeing all banking transactions to include deposits, withdrawals, loan payments, money orders, travelers checks, and foreign currency
- Initiated wire transfers, stop payments, while providing general customer service assistance through telephone contacts
- Balanced the daily funds register of transactions and reconciles daily/monthly reports as applicable
- Did required maintenance on ATM/Visa cards
Candidate Info
years in workforce
year at this job
High School Diploma
Applied Science
Teller Supervisor
Supervise daily activities to ensure smooth, accurate, and efficient operation of teller line.
- Ensures all policies, procedures, and regulatory requirements regarding teller transactions are consistently and correctly followed.
- Assists branch manager with training, directing, coaching and evaluation of performance for branch team.
- Resolves customer inquiries/complaints and situations in a positive and efficient manner.
- Supervise teller operations, and adherence to sales and brand standards.
- Daily/weekly scheduling and coordination of workflow for branch team.
Candidate Info
years in workforce
years at this job
Business Administration
Teller Supervisor
- Accurately handled large amounts of cash on a daily basis
- Provided stellar customer service with every customer and teller referrals
- Conducted overrides, delegated tasks, oversaw the coin machine and main vault, ordered money from Garda, and processed business express deposits
Candidate Info
years in workforce
years at this job
Teller Supervisor
I prepared work schedules and prioritize work, answer questions and resolve difficult or complex problems presented by tellers.
- I ensured adherence to policies and procedures concerning teller functions as well as pull and work teller reports daily. I also verify cash when overages/shortages occur using my knowledge of common errors and experience.
- I served as back up to the Branch Administrator with all tasks to make an absence as seamless as possible for the branch.
- I was trained to open new accounts, send wires, help with ACH initiations, and execute various other maintenance on accounts.
- I possess basic and specialized teller functions as well as supervisory practices and principles.
- I was given the given the title of "Subject Matter Expert" and then "Application Owner" of our Insight teller program.
Candidate Info
years in workforce
months at this job
High School Diploma
Health Care Administration
Teller Supervisor
Wrote teller schedules and provided training and development.
- Maintained all customer service standards.
- Responded positively and resolved customer concerns and issues.
- Ordered cash for drive through and teller stations.
- Balanced currency and coin vaults.
- Ensured adherence to teller function policies, standards and procedures
Candidate Info
years in workforce
year at this job
Associate of Science
Teller Supervisor/commercial Teller
- Managed teller staff of six employees in all areas of the teller line duties to include staffing, training, consultations/mentoring, customer service satisfaction and annual reviews
- Operated as main office Commercial Teller
- Initiated ordering/shipping currency to/from the Federal Reserve
- Implemented opening and closing branch procedures as well as making sure all employees adhered to security policy and procedures
- Administered all required reports for monthly reconciliation
Candidate Info
years in workforce
months at this job
Business Management
Teller Supervisor
Personally achieved the branch's 5 star score as acting Branch Manager
- Meets expectations by coaching, mentoring and training employees on audit practices and client escalation issues
- Creates and executes the Human Sigma Action Plans to drive customer loyalty and increase consumer and business share of wallet
- Branch selected to implement the Instant Card Issuance and Multi-Channel Calling pilots for PNC footprint
- Build the branch's relationships through strategic planning and networking
- Create and maintain positive community presence through Turkey Fund and Grow Up Great service activities
Candidate Info
years in workforce
years at this job
Business Management
Human Resources
Teller Supervisor
Assist managers with the hiring procedures, screening of candidates, interviewing and providing hiring recommendations and complete on-boarding for new hires
- Responsible for training new and experienced employees
- Manage a group of 3 or more employees
- Complete weekly schedule for branch staff
- Assist employees with completing leave of absence paper work
- Inscribe annual, six months and 90 days reviews for the teller line staff
- Coach and mentor staff
Candidate Info
years in workforce
years at this job
Cosmetology
High School Diploma
Teller Supervisor
Process deposits, cash checks, receive loan payments, issue cashier's checks, prepare GL tickets, and balance cash drawer and vault
- Resolve issues and questions with customers' accounts
- Ensure bank policy and procedures are followed
- Prepare branch and employees for successful audits
- Maintain branch operational soundness ex: ordering and shipping currency, supply order, night drop agreements, weekly fraud/security meeting, alarm test, teller balance report, safe box delinquent report
- Ensuring branch maintains proper paperwork per bank/federal guidelines
Candidate Info
years in workforce
years at this job
Art, Printing
Teller Supervisor
- Facilitated the opening of a new a new branch location in March 2011
- Oversee the operations of the branch ensuring that all team members follow company policies and procedures.
- Consistently provide excellent customer support, achieving the highest customer service rating as a branch of Human Sigma 6 within PNC in 2012.
- Monitor flagged account activity to research and prevent fraud losses
- Lead teller staff in sales and referral goals
Candidate Info
years in workforce
years at this job
Philosophy, Psychology, Spanish, Sociology, Computer Applications
Teller Supervisor
- Cross sell and/or refer Bank products and services to specific customers through needs identification and current financial situation, maximizing profitable relationship and exceed Bank sales goals.
- Receive and process transactions accurately and timely. Follow Bank procedures when performing transactions on teller machine as well as submitting government documentation.
- Maintain adequate cash limit of $25,000 and cash drawer limit of $6,000 as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances of +/- $3.
- Frontline teller job providing banking transactions for bank customers
- Cash checks, process account deposits and withdrawals, accept loan payments
- Identify sales opportunities, referring bank customers for additional bank services as appropriate
- Regular teller refresher training on customer privacy, bank regulations and policies
Candidate Info
years in workforce
months at this job
Dental Assistant
Business Administration
Teller Supervisor
- Prepare tellers monthly schedule. Refer customers to new products the bank offers.
- Balance the vault, atm machine, and coin counting machine daily.
- Responsible for over $350,000 in banking center.
- Function as a teller as well as a supervisor.
- Demonstrate leadership as well as team work.
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