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Airport Manager Resume Samples
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0-5 years of experience
Supervised management operations for courtesy bus drivers, rental sale agents, service agents, and customer service representatives.
- Assisted District Manager with action plans, performance reviews, and focal training.
- Scheduled employees and conducted pre-shift management meetings.
- Increased market share by 10% due to daily competitive rate shopping.
- Boosted ranking level on quality audit of vehicle and customer service delivery from 38th in the nation to place among the top 10.
0-5 years of experience
Full P&L responsibility for a smaller rental car outlet, 800 car fleet with 40+ employees
- Increased profitability 30% in a short period through effective fleet management and cost initiatives.
- Reduced staffing expenses by 50% through improved productivity.
- Increased incremental sales by 250% with improved recruiting, training and employee motivation.
0-5 years of experience
Responsible for the overall operation, profit, and performance of a high Volume car rental location
- Managed, coached, and developed a crew of 25 consisting of both Union and Non-Union Employees
- Directly Responsible for crew development and training of company sales and service process
- Co-managed and supplied fleet to 5 local and suburban locations
- Maintained proper record documentation/ retention according to company audit procedures
0-5 years of experience
Responsible for the overall operation, profit, and performance of a high Volume car rental location
- Managed, coached, and developed a crew of 25 consisting of both Union and Non-Union Employees
- Directly Responsible for crew development and training of company sales and service process
- Co-managed and supplied fleet to 5 local and suburban locations
- Maintained proper record documentation/ retention according to company audit procedures
0-5 years of experience
Managed annual operating budget of $18M and achieved profits in excess of $8M in 2001, a 15% increase over prior year
- Managed 150 associates, including six managers
- Responsible for scheduling staff on all shifts for 365-day operation; managed payroll, hiring, sales/service training, staff motivation and conducted performance reviews
- Established a process of tracking productivity, followed with coaching, counseling and corrective action to achieve daily revenue goals; accounted for $55M additional revenue at airport location
0-5 years of experience
Managed and monitored productivity of all personnel at airport facility including servicing and preparation of vehicles for customers, counter sales, and shuttling
- Enforced company policies in the area of discipline, motivation and performance
- Planned and implemented staffing schedules based on business demands and transaction levels
- Managed vehicle controls such as inventory, loss prevention, utilization, pricing, and rental projections
- Hired, trained, motivated, and evaluated the performance of both hourly associates and managers
- Gathered and analyzed statistical data, including transaction and revenue projections, market share comparisons, and pricing strategies
- Ensured customer complaints are handled and resolved in a timely and effective manner
0-5 years of experience
Oversaw all administration, operations, and planning, including FBO, safety, compliance, and fueling. Managed airport budget and monitored spending. Worked with city council on ways to improve performance and perception of airport. Planned and led capital improvement projects, including facility renovations. Supervised staff of six.
- Led complete reorganization of operations, including infrastructure improvement projects, business office remodel, main hanger renovations, and re-implementation of snow removal services.
- Increased revenues by initiating business development projects to bring in new FBO capital.
- Enhanced profitability by identifying and eliminating areas of over-spending, reducing dependence on city funds.
- Instituted best practices for fueling operations to increase safety and lower costs.
0-5 years of experience
Supervised the multi-million dollar expansion, construction and [company name] of a historic airport and associated facilities
- Managed all airfield [company name]s including; safety programs, maintenance, construction, sales, website and marketing
- Handled construction processes and contract negotiations with potential leases and airport vendors
- Drafted and initiated the airport’s Emergency Response Plan (ERP). In addition, created a county fire department
- Completed marketing efforts that led to the sale of hangars and club memberships through public events, open airport
6-10 years of experience
Management of location with 55 personnel included hiring, training, scheduling, supervising and evaluating staff, risk management and overseeing sales, service and customer satisfaction.
- Handled accounts payable; fuel and counter (financial) audits; monthly safety inspections; quality assurance inspections; sales evaluations at counters; and preparation of numerous management reports.
- Monitored budgets and vehicle distribution.
- Conducted monthly meetings and trained staff on various issues (i.e. safety, customer integrity, hazardous spills).
- Planned, coordinated and implemented employee recognition events and submitted nominations for Employee of the Month awards at the corporate level in order to maintain and boost employee morale.
- Involved in charity events and fundraisers.
- Consistently exceeded goals.
- Ensured continual customer satisfaction on NASCAR contract which entailed service/delivery of 500-600 cars to 4-5 FBOs (Fixed Base Operators) for various NASCAR venues.
0-5 years of experience
Managed a 1822-acre air carrier airport and industrial park with a $336,000 annual budget. Negotiated and managed 35 tenant leases and construction projects. Responsible for all airport operations, budgets, maintenance, security, and fire services. Supervised a staff of five.
- Initiated marketing program that resulted in steadily increasing services and customer base with increasing revenues by 63%.
- Eliminated a $57,000 debt in less than six months by reducing operating expenses by 24%.
- Tripled tenant leases over six-month period.
- Successfully lobbied for a state grant to replace airport terminal roof.
0-5 years of experience
Planned, recommended, & scheduled airfield maintenance work to meet operational needs. Established budget, metrics, & analysis of projects to ensure actions are timely & compliant. Supervised career progression, formal training, & oversaw the human resource requirements of 45 military & civil service personnel; generated monthly manpower data reports on 196 military & civilian personnel.
- Trained 140 key airport command control center operations personnel; supported over 12,000 annual aviation operations on over 7680 acres of aviation resources.
- Directed airport rate/civil aircraft landings for commercial aircraft garnering $200K in revenue.
- Executed in-depth airfield inspections, security sweeps, identified hazards, determined impacts, coordinated corrective actions, & transmitted Notice to Airman (NOTAM) information as required.
0-5 years of experience
Managed a staff of 20+ for a 24 hr per day operation serving the Los Angeles International Airport.
- Supervised Corporate Toll Free Reservation services.
- Managed collateral material distribution to Corporate and Licensee locations.
- Provided training to new Licensee locations.
- Developed Corporate Rental Agent training manual and materials used system wide.
6-10 years of experience
Monitor productivity of all areas of the operation (Service, Production, and Logistics).
- Recruited, trained, developed and managed first line managers.
- Created and implemented new policy and procedures to improve company’s bottom line.
- Created daily and monthly Sales Reports.
- Directly responsible for improving quality of vehicles and increasing fleet rentals.
0-5 years of experience
Supervise 30+ employees at 5 different locations; trained 8 employees in the last year; supervise ongoing employee evaluations.
- Manage an inventory of 550 vehicles
- Handle a cash fund as well as corporate accounts
- Revenue in 2010 increased 9.3% and 1.08% in 2011: 2 most profitable years the franchise: my main location increased by $117,000 over the previous year- most profitable location in the city for 2011.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
