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Candidate Info
years in workforce
year at this job
Mass Media Arts
Lead House Manager
Develop and maintain a structure that is conducive to providing the best customer care for theater patrons and visitors. Work with key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office and audience report statements. Recruit, train, schedule and supervise volunteer usher group. Coordinate with box office and concessions staff and assist in efficient daily business operations and maintain cash requirements for box office and concessions vaults.
- Promoted from House Manager to Lead House Manager in one short month.
- Spearheaded and manage volunteerism at the newly renovated, multi-million dollar theater resulting in volunteer increase of 29% within the first four months of operation.
- Developed House Manager and Concessions Procedural Manual.
- Streamlined volunteer scheduling procedures saving time resources.
Candidate Info
years in workforce
years at this job
Russian
Russian Language And Literature / Russian Studies
Accounting
Front-of-the-house Manager; Catering Manager
Manage and schedule wait staff to ensure full coverage, excellent service, and cost efficiencies. Ensure optimum capacity through careful management of reservations and seating arrangements. Generate reservations through the Open Table system, phone calls, and walk-in requests.
- Oversee the dining room, engaging guests in conversation to ensure complete customer satisfaction. Anticipate and address potential problem situations. Compose weekly promotional emails.
- Promote smooth restaurant operations through open communications with staff.
- Conducted meetings with prospective customers to discuss the event details. Catered weddings, private celebrations, fundraisers, grand openings, and corporate events, serving up to 400 people.
- Designed customized sample menus and prepared proposals for full-service catering. Prepared contracts, obtained deposits, and visited event sites to review details and prepare for the event.
- Oversaw travel, event set up, and remained onsite to ensure complete customer satisfaction.
Candidate Info
years in workforce
years at this job
High School Diploma
House Manager
Supervised 25 former DOC residents and residents with behavioral health issues
- Administered medication under the direction of supervisor
- Enforced rules and consequences
- Facilitated therapy groups
- Communicated with counselors in regards to resident's behavior
- Monitored residents to ensure safety and security
Candidate Info
years in workforce
year at this job
Psychology
Tap House Manager
Key representative of [company name]. Excelled as a highly visible, face of the company
- Developed and managed Lost Highway's online marketing campaign, including successfully implementing an email listserv, creating the Brewmaster's Blog, driving brand awareness, engagement, and traffic to social media
- Produced promotional events, such as live music, beer and food pairings, weekly trivia, and holiday specials.
- Tracked labor, sales, and inventory enabling the business to cut down on waste and maximize return
- Supervised entire staff, including recruiting, training, managing, and developing a successful team
- Ensured smooth coordination between the front-of-house and brewery operations
Candidate Info
years in workforce
year at this job
Film Production
House Manager
Acted as a mediator between landlord and tenants
- Ensured the maintenance and cleanliness of the residence
- Interviewed and evaluated new applicants suitability for the residence
- Guaranteed the timely payment of 5 tenants rent
- Secured the needs of the house through budgeting the residence's 'house fund'
Candidate Info
years in workforce
years at this job
Club House Manager
Oversaw all employees for the club house, lifeguards for the pool, tennis coaches and pro-shop staff
- Responsible for all hiring and training of all employees. Including all scheduling of employees
- Book all private parties, including wedding receptions and wedding rehearsal dinners, monthly Chamber of Commerce dinners, monthly Lions Club dinners and High School Reunions
- Oversaw, staffed and marketed all golf tournaments and Calcutta dinners.
- Increased membership by 15% by hosting special activities including family activities, private golf, tennis or swimming lessons
Candidate Info
years in workforce
months at this job
Communication
Front of House Manager
Developed position responsibilities to ensure accountability to improve workflow and create business foundation, in turn making restaurant profitable
- Learned and utilized Aloha POS system
- Hired and trained new employees
- Managed employees and saw to their training by organizing, both, group and one on one meetings and evaluations
- Selected and ordered products to be sold as well as determined pricing
- Developed and implemented inventory maintenance
- Established working relationships with employees to encourage efficient and hard work on a daily basis
- Created cleaning schedule to ensure clean environment for patrons
- Correctly staffed and schedule employees
Candidate Info
years in workforce
years at this job
Iss-economics And Sociology
Front of House Manager
Promoted to Front of House Manager within the first three months of employment
- Excelled in customer service and interpersonal relations to actively increase repeat business
- Created customer incentives, such as promotions and specials in increase overall business
- Trained staff in the dynamics of customer service, product knowledge, and the importance of repeat customers to business.
- Responsible for making sure all sales were accounted for on a daily basis
- Documented sales on a cash audit form once per shift, organized deposits, and secured them in safe
- Daily management of social media channels and engagement
Candidate Info
years in workforce
months at this job
High School Diploma
Oasas Recovery Coach (35 Hours)
Casac (350 Hours)
House Manager
Supervised on-site urinalysis testing, prepared specimen for further lab analysis
- Performed vertical checks in facility to ensure client safety also cleanliness of facility
- Conducted Finger imaging of clients also intake of new clients
- Compiled list of infractions by clients for executive and treatment departments
Candidate Info
years in workforce
year at this job
GED
Caregiver/house Manager
Provided a safe, clean, and comfortable environment for patients with mental disabilities
- Distributed medications to patients, as scheduled.
- Transported patients to their daily appointments.
- Managed and created staff schedules for assigned houses.
- Created and submitted patient activity reports monthly.
- Monitored and addressed staff performances, concerns, and duties.
Candidate Info
years in workforce
years at this job
Political Science
House Manager
Responsible for maintaining the facility standards according to Wisconsin Administrative Code and assuring the health, safety, and welfare of all the residents
- Coordinate events and communicate care needs with resident stakeholders such as family members, medical doctors, registered nurses, and state protective agencies
- Developed and maintained ongoing public relations contact in the community
- Prepared facility for licensing and maintained relationships with state licensing officials while implementing Wisconsin state licensing standards
- Coordinate and execute hiring and training of all employees and volunteers
Candidate Info
years in workforce
years at this job
Human Services
Social Work
Senior House Manager
- Responsible for the overall operation of the house and supervision of the clients.
- Provided case management of all clients, utilizing community agencies, both public and private, to facilitate solutions to client's needs.
- Worked collaboratively with the Program Director to ensure an environment was maintained conducive to the health, safety and productive growth of the resident.
- Supported and promoted a harmonious community through regular resident activities and interactions, along with assisting with developing and enforcing House rules/policies.
Candidate Info
years in workforce
years at this job
Front of House Manager
Managed front of the house employees
- Created and maintained employee files
- Orchestrated incentive programs to increase sales and motivate employees
- Created employee work schedules
- Successfully ensured customer satisfaction
- Trained all new front of the house employees
Candidate Info
years in workforce
years at this job
Business Administration
Residential Aide/ House Manager
Conducted IDL (Independent Living Skills) inspections and room inspections to ensure that clients
were equipped knowledge on maintaining living quarters.
- Facilitated groups on harm reduction, company rules, regulations, money management, upcoming events, meal schedules, and open topic discussion groups for clients in the facility.
- Assessed new intakes, place new clients into assigned rooms and implement new intakes data into CARES.
- Prepared shift reports on all activity that occurred during a shift to management.
- Assisted paraplegic clients by cleaning their living quarters, and transporting clients throughout the facility.
- Escorted clients to various housing appointments.
- Assisted clients with readiness skills for housing.
Candidate Info
years in workforce
years at this job
Education
Front of The House Manager
Promoted to a Front of the House Manager, managed a staff of 70 people with sales of $4.5 million per year
- Managed budget to increase sales by 7%, month by month compared to previous years sales
- Tracked and reviewed daily P & L reports
- Managed 70 staff member and personally hired 35
- Responsible for maintaining liquor inventory and orders
- Attended to customer satisfaction and needs
- In charge of staffing front of the house on a weekly basis
- Conducted quarterly staff meetings for new menu updates and company standards
Candidate Info
years in workforce
years at this job
English
Front of House Manager
- Rose to Front of House manager encompassing training and supervising staff.
- Delivered exceptional service and built personal relationships with customers ensuring repeat business.
- Assisted guests with dietary restrictions in making choices that met their vegetarian, vegan and gluten free needs.
- Organized parties and private occasions.
- Monitored inventory and maintained reserves.
- Aided kitchen team with platting and food preparations.
Candidate Info
years in workforce
years at this job
GED
Assistant House Manager
Observe and document patient activities and report patient complaints and needs to case manager.
- Partner with team of Registered Nurses to ensure over all well-being of all patients.
- Bi-weekly on call rotation with House Manager and when necessary.
- Supervise 12 staff.
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Review and approve timesheets for processing by payroll department.
Candidate Info
years in workforce
years at this job
Law Enforcement
Criminology / Minor
House Manager
- Performed hiring and firing of employees
- Oversaw 20 employees to make sure duties are performed correctly
- Managed day to day operations, invoices, scheduling, and building maintenance issues.
- Resolved customer complaints quickly and efficiently
- Counted money and create deposits every day
Candidate Info
years in workforce
years at this job
Communications And Ethics
Associate of Arts
Front of House Manager
Fast-paced customer service position in one of the area's finest restaurants in Uptown Charlotte. Gained excellent experience in public relations and special events planning. Catered to clients in the financial sectors with meeting set-ups, as well as, catered to a large volume of high profile clientele
- Responsible for all aspects of in store employment (hiring, training, coaching and termination)
- Handled all marketing and advertising budgets
- Managed payroll, scheduling, reports, email and inventory
- Maintained a clean and organized establishment
Candidate Info
years in workforce
months at this job
Culinary Arts Program
Front of The House Manager
Inspected food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
- Proficient in the temperature danger zone and temperature of all types of meats.
- Baked breads, rolls, cakes and pastries.
- Observed and tested foods to determine if they have been cooked sufficiently, using methods such as tasting smelling, and piercing them with utensils.
- Weighed, measured, and mixed ingredients according to recipes and personal judgment, using various kitchen utensils and equipment
- Prepared lunch for NPG's weekly and 300+ students and staff.
Candidate Info
years in workforce
years at this job
High School Diploma
Front of House Manager
Interviewed and hired wait staff
- Scheduled and direct staff to maximize productivity
- Optimized profits by controlling food, beverage, and labor costs
- Collaborated with chef and owner to make personalized menus for private parties
- Oversaw bar and wait staff operations, helping wherever necessary
Candidate Info
years in workforce
years at this job
House Manager
Responsible for the management of guest services and facility conditions
- Trained, scheduled and supervised 10 part-time operations staff members and an average of 20 guest services volunteers responsible for housekeeping, maintenance and guest services
- Created & responsible for updates to the Policies and Standard Operating Procedures and Guests Services Manuals
- Managed weekly, monthly, quarterly and annual facility inspections and scheduled repairs with maintenance staff and vendors as needed
- Responsible for goal setting, midyear and annual evaluations of direct reports
- Processed time sheets & maintained attendance records for operations staff
- Maintained guest records including criminal background check results
- Prepared monthly, quarterly and annual reports detailing occupancy, facility maintenance, staff hours and other statistics
- Served as staff point of contact for facilities and compliance review committees of the board of directors and served on the 2013/2014 house renovation committee
- Responsible for identifying needs and making purchases of housekeeping, maintenance, kitchen & office supplies
Candidate Info
months in workforce
months at this job
English Literature; Music
Production Assistant/ House Manager
- Launched, created content and managed the development of new company website
- Worked as liaison between studio, contractors, and clientele
- Managed all incoming and outgoing administrative operations of studio
- Arranged travel, expenses and contractual agreements for senior management
Candidate Info
years in workforce
months at this job
Economics, Business
House Manager
- Constructed and repaired numerous structures (i.e., handrails, porches, and doorways)
- Organized daily upkeep of fraternity spaces
- Interacted with local businesses to maintain the property
Candidate Info
years in workforce
years at this job
High School Diploma
Hospitality, Travel, And Tourism
House Manager
Served as the House Manager/ Medication Technician for an elderly group home based in Silver Spring, Maryland. Responsibilities included but were not limited to handling day to day activities of the group home, scheduling, dispensing medication, and conducting client intakes.
- Responsible for the day to day well-being of 8 residents in the group home.
- Ensuring adequate coverage for the group home.
- Ensuring follow up on any client or caregiver complaint and conducting disciplinary action as needed.
- Conducting new client intakes, collecting demographic information, medical history, and billing information.
- Assist Human Resource in the hiring process of new employees from requesting background checks, to verifying documents, and references.
Candidate Info
years in workforce
years at this job
House Manager
Supervises 18 residents in 5400 square foot home, managing and organizing
household activities and tasks.
- Mentors individuals in life-changing strategies.
- Attends and participates in weekly house manager meetings.
- Demonstrates experience with crisis management and handles crisis situations with discretion.
- Collaborates effectively with individuals, neighbors, and city/county government agencies.
- Contributes to positive living experience, leading by example.
Candidate Info
years in workforce
months at this job
Psychology
Assistant House Manager
- Supervised, scheduled, and assisted direct support staff.
- Managed medical caseworkers and provided supervision of care.
- Participated in annual ISP/6 month reviews/team meetings.
- Conveyed information to necessary programs and clinical service providers.
- Trained staff on new plans and safety policies.
Candidate Info
years in workforce
months at this job
Associate of Arts
Front of House Manager
Began as a server and was promoted to front of house manager
- Managed schedules, trained and supervised front of house employees
- Ordered supplies for company through various businesses and manufacturers
- Responsible for entire company's cash at the end of each shift
- Performed daily tasks of opening and closing the restaurant and inputting orders into a computer system
- While cashier managed employee cash-outs and the main cash drawer for the entire restaurant
- Worked one-on-one with the general manager in calculating the total income of the company after each night shift
- Handled customer inquiries with regards to the marina and the restaurant, and dealt with customer complaints and suggestions
Candidate Info
years in workforce
years at this job
House Manager
Followed standards and procedures to maintain the cleanliness of the home and all office areas.
- Maintained furniture in proper condition and saw to timely repair.
- Carried out minor maintenance tasks and refilling of coffee dispensers.
- Assisted in organizing by cleaning and tidying rooms and carrying out minor repair work.
- Used chemical cleaners to maintain cleanliness in environment.
- Ensured premises were safe and secure by performing routine check-ups after other house staff had logged out.
- Performed routine maintenance activities such as changing curtains, checking and maintaining electrical appliances.
Candidate Info
years in workforce
years at this job
Associate of Arts
Arts Administration
House Manager
Training, assigning duties, scheduling, briefing and supervising volunteer ushers
- Facilitating a smooth and efficient flow of patrons entering and exiting the performance spaces
- Arranging accommodations for groups with special needs
- Resolving customer complaints related to seating, ticketing, and other issues
- Responding to and reporting safety incidents
- Coordinating house opening with backstage management
- Create merchandise settlements and receive monies from sellers.