Lead House Manager
Develop and maintain a structure that is conducive to providing the best customer care for theater patrons and visitors. Work with key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office and audience report statements. Recruit, train, schedule and supervise volunteer usher group. Coordinate with box office and concessions staff and assist in efficient daily business operations and maintain cash requirements for box office and concessions vaults.
- Promoted from House Manager to Lead House Manager in one short month.
- Spearheaded and manage volunteerism at the newly renovated, multi-million dollar theater resulting in volunteer increase of 29% within the first four months of operation.
- Developed House Manager and Concessions Procedural Manual.
- Streamlined volunteer scheduling procedures saving time resources.
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Front-of-the-house Manager; Catering Manager
Manage and schedule wait staff to ensure full coverage, excellent service, and cost efficiencies. Ensure optimum capacity through careful management of reservations and seating arrangements. Generate reservations through the Open Table system, phone calls, and walk-in requests.
- Oversee the dining room, engaging guests in conversation to ensure complete customer satisfaction. Anticipate and address potential problem situations. Compose weekly promotional emails.
- Promote smooth restaurant operations through open communications with staff.
- Conducted meetings with prospective customers to discuss the event details. Catered weddings, private celebrations, fundraisers, grand openings, and corporate events, serving up to 400 people.
- Designed customized sample menus and prepared proposals for full-service catering. Prepared contracts, obtained deposits, and visited event sites to review details and prepare for the event.
- Oversaw travel, event set up, and remained onsite to ensure complete customer satisfaction.
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House Manager
Supervised 25 former DOC residents and residents with behavioral health issues
- Administered medication under the direction of supervisor
- Enforced rules and consequences
- Facilitated therapy groups
- Communicated with counselors in regards to resident's behavior
- Monitored residents to ensure safety and security
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Tap House Manager
Key representative of [company name]. Excelled as a highly visible, face of the company
- Developed and managed Lost Highway's online marketing campaign, including successfully implementing an email listserv, creating the Brewmaster's Blog, driving brand awareness, engagement, and traffic to social media
- Produced promotional events, such as live music, beer and food pairings, weekly trivia, and holiday specials.
- Tracked labor, sales, and inventory enabling the business to cut down on waste and maximize return
- Supervised entire staff, including recruiting, training, managing, and developing a successful team
- Ensured smooth coordination between the front-of-house and brewery operations
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House Manager
Acted as a mediator between landlord and tenants
- Ensured the maintenance and cleanliness of the residence
- Interviewed and evaluated new applicants suitability for the residence
- Guaranteed the timely payment of 5 tenants rent
- Secured the needs of the house through budgeting the residence's 'house fund'
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Club House Manager
Oversaw all employees for the club house, lifeguards for the pool, tennis coaches and pro-shop staff
- Responsible for all hiring and training of all employees. Including all scheduling of employees
- Book all private parties, including wedding receptions and wedding rehearsal dinners, monthly Chamber of Commerce dinners, monthly Lions Club dinners and High School Reunions
- Oversaw, staffed and marketed all golf tournaments and Calcutta dinners.
- Increased membership by 15% by hosting special activities including family activities, private golf, tennis or swimming lessons
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Front of House Manager
Developed position responsibilities to ensure accountability to improve workflow and create business foundation, in turn making restaurant profitable
- Learned and utilized Aloha POS system
- Hired and trained new employees
- Managed employees and saw to their training by organizing, both, group and one on one meetings and evaluations
- Selected and ordered products to be sold as well as determined pricing
- Developed and implemented inventory maintenance
- Established working relationships with employees to encourage efficient and hard work on a daily basis
- Created cleaning schedule to ensure clean environment for patrons
- Correctly staffed and schedule employees
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Front of House Manager
Promoted to Front of House Manager within the first three months of employment
- Excelled in customer service and interpersonal relations to actively increase repeat business
- Created customer incentives, such as promotions and specials in increase overall business
- Trained staff in the dynamics of customer service, product knowledge, and the importance of repeat customers to business.
- Responsible for making sure all sales were accounted for on a daily basis
- Documented sales on a cash audit form once per shift, organized deposits, and secured them in safe
- Daily management of social media channels and engagement
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House Manager
Supervised on-site urinalysis testing, prepared specimen for further lab analysis
- Performed vertical checks in facility to ensure client safety also cleanliness of facility
- Conducted Finger imaging of clients also intake of new clients
- Compiled list of infractions by clients for executive and treatment departments
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Caregiver/house Manager
Provided a safe, clean, and comfortable environment for patients with mental disabilities
- Distributed medications to patients, as scheduled.
- Transported patients to their daily appointments.
- Managed and created staff schedules for assigned houses.
- Created and submitted patient activity reports monthly.
- Monitored and addressed staff performances, concerns, and duties.
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