Lead House Manager
Develop and maintain a structure that is conducive to providing the best customer care for theater patrons and visitors. Work with key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office and audience report statements. Recruit, train, schedule and supervise volunteer usher group. Coordinate with box office and concessions staff and assist in efficient daily business operations and maintain cash requirements for box office and concessions vaults.
- Promoted from House Manager to Lead House Manager in one short month.
- Spearheaded and manage volunteerism at the newly renovated, multi-million dollar theater resulting in volunteer increase of 29% within the first four months of operation.
- Developed House Manager and Concessions Procedural Manual.
- Streamlined volunteer scheduling procedures saving time resources.