Desktop Support Manager Resume Examples

Desktop Support Managers lead teams responsible for providing technical assistance to customers. A well-written resume sample for Desktop Support Manager should mention duties such as hiring and training staff, assessing team performance, setting team objectives, assigning tasks, updating software, and assigning resources needed to ensure operations. The ideal candidate for this job should showcase in his or her resume the following skills: leadership, technical abilities, customer service, decision-making, computer competences, and time management. Most Desktop Support Managers hold a degree in information technology or a similar field.

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Candidate Info

years in workforce

months at this job

High School Diploma

Desktop Support Manager \ Network Admin

Worked closely with the COO to ensure all IT issues are resolved and managed in a timely manner.
Responsible for maintaining daily backups, restoring files from the backups if needed.
Maintained 4 virtual machines for the users and 2 servers off of HYPERV.
Managed new hires and assigned user accounts, Desk phones, Cell phone, Laptops, desktops as requested
Managed the CEO's two home offices and other home computers and laptops.
Maintained a SharePoint 3.0 site, responsible for giving security rights to users.
Created a SharePoint site to track IT tickets and issues.
Responsible for rolling out windows 7 and Office 2010
Maintained an inventory of all hardware and software for the company, also responsible ordering all IT related hardware, software and network components.
Troubleshot all Hardware, software, Network components, server 2008, Exchange, Active Directory, Backup Exec, iphones, blackberry and all other IT aspects of the company and for Twinz Cold Storage in Newport News VA.

Candidate Info

years in workforce

years at this job

Desktop Support Manager/site Manager

Oversees the daily operations of the local and remote Desktop Support Teams. Handles CSAT/DSAT issues for the Front End Services group (Desktop and Mobility teams). Leads team meetings and delivers customer-facing presentations (daily, weekly, monthly and quarterly reports). Works with the Service Delivery Manager to ensure service continuity and to resolve escalations of customer issues. Responsible for interviewing/hiring technicians for multiple teams. Provides technical support for technicians and interfaces with Problem Management team as needed. Coordinates with Service Desk management.

Generates weekly and monthly operations metrics
Monitors and maintains SLA requirements
Creates knowledge base (KB) documents
Oversees training of DSS technicians
Creates Service Now Reports

Candidate Info

years in workforce

years at this job

High School Diploma