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Desktop Support Manager Resume Samples
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Candidate Info
years in workforce
months at this job
High School Diploma
Desktop Support Manager \ Network Admin
- Worked closely with the COO to ensure all IT issues are resolved and managed in a timely manner.
- Responsible for maintaining daily backups, restoring files from the backups if needed.
- Maintained 4 virtual machines for the users and 2 servers off of HYPERV.
- Managed new hires and assigned user accounts, Desk phones, Cell phone, Laptops, desktops as requested
- Managed the CEO's two home offices and other home computers and laptops.
- Maintained a SharePoint 3.0 site, responsible for giving security rights to users.
- Created a SharePoint site to track IT tickets and issues.
- Responsible for rolling out windows 7 and Office 2010
- Maintained an inventory of all hardware and software for the company, also responsible ordering all IT related hardware, software and network components.
- Troubleshot all Hardware, software, Network components, server 2008, Exchange, Active Directory, Backup Exec, iphones, blackberry and all other IT aspects of the company and for Twinz Cold Storage in Newport News VA.
Candidate Info
years in workforce
years at this job
Desktop Support Manager/site Manager
Oversees the daily operations of the local and remote Desktop Support Teams. Handles CSAT/DSAT issues for the Front End Services group (Desktop and Mobility teams). Leads team meetings and delivers customer-facing presentations (daily, weekly, monthly and quarterly reports). Works with the Service Delivery Manager to ensure service continuity and to resolve escalations of customer issues. Responsible for interviewing/hiring technicians for multiple teams. Provides technical support for technicians and interfaces with Problem Management team as needed. Coordinates with Service Desk management.
- Generates weekly and monthly operations metrics
- Monitors and maintains SLA requirements
- Creates knowledge base (KB) documents
- Oversees training of DSS technicians
- Creates Service Now Reports
Candidate Info
years in workforce
years at this job
High School Diploma
Desktop Support Manager
- IT Manager as an entrepreneur
- Respond to request for technical assistance in person for the following technologies: Windows, Internet--based registration, Tablets and smartphones and Microsoft Office.
- Supervision training and mentor-ship of employees in order to be able to work as a part time in [company name].
- Continually updated personal knowledge of computing hardware operating systems and software.
- Maintained confidentially and discretion when working with password or sensitive materials.