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Capacity Manager Resume Samples
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Candidate Info
13
years in workforce
2
years at this job
AA
Business / Fine Art
Capacity Manager
Ensured coordination of all shipments from cross country destinations for multiple customers within the time requested by team Account Specialists to maintain delivery integrity.
- Managed employee sales volumes of 100 to 200 plus phone calls daily and 30 - 50 plus shipments weekly, strengthen business relationships while negotiating freight moves for substantial margin. Ensured complete interoffice communication was passed onto the client for full disclosure of shipment status.
- Aided department in multitasking phone calls, computer, and administrative skills to manage large volumes of information daily, stepping in as necessary to complete the task.
- Utilized negotiation skills to bring a positive and professional attitude as the face and voice of the company to build enduring business relationships.
- Trained and successfully integrated skilled employees to help grow a small subsidiary office into a profitable organization for a large corporation headquartered out of state.
Candidate Info
14
years in workforce
4
years at this job
BS
Business Administration
Account/capacity Manager
- Attracted and developed new customers and carriers while maintaining current customers and carriers by utilizing all of the services Hybrid offered.
- Successfully executed shipments in a cost effective, safe, and timely manner.
- Pro-actively reported any issues regarding the shipments in order to quickly resolve them.
- Provided the best customer service to all parties involved in the shipment.
- Worked with fellow employees to accomplish the goals of the corporation.
Candidate Info
29
years in workforce
10
years at this job
Workforce Capacity Manager / Vice President
- Managed a virtual team of 14 forecasters with an effectiveness rating of 80%
- Generated cost savings by recommending reduced hours of operations and staffed sites
- Consistently deliver against departmental goals and metrics achieving 90% of metrics in core groups
- Lead daily meetings with Operational Staff to review previous day results and finalize plan for current day actions
- Transition new groups into workforce management, scorecard development, optimizer and digital scheduling
Candidate Info
7
years in workforce
2
years at this job
BA
International Affairs
Carrier Capacity Manager
- Sourced, negotiated, and booked freight in a cost-effective manner
- Recruited and communicated effectively with carriers to build relationships and maintain high levels of customer satisfaction
- Tracked shipments and communicated updates to ensure all required load statuses were completed
- Ensured all paperwork was received in order to facilitate the invoicing process
- Managed team workflow exceptions to resolve missing invoicing paperwork
- Led the onboarding and training of new associates as a result of company acquisitions
- Trained as a super user, team trainer, and technical contact on internal tools and applications
- Cross-trained in manager's duties and responsibilities to serve as a backup in his absence
- Maintained and provided up-to-date company phone number list, Outlook email groups, and sales territory maps
- Provided support to carriers inquiring about payment status in order to relieve overburdened Accounting department
Candidate Info
5
years in workforce
2
years at this job
Capacity Manager
- Negotiate cargo rates with motor carriers to maintain largest margins possible.
- Ensure each load is loaded and unloaded in timely manner.
- Billing all freight and ensuring all paperwork is accurate and turned in for payment.
- Ability to multi task to meet time critical deadlines.
Candidate Info
22
years in workforce
5
years at this job
HS
High School Diploma
AS
Liberal Arts And Science
BA
Business Administration / Finance
Dedicated Capacity Manager
- Prospect for available capacity within the division, company, and with freight brokers.
- Determine which loads are optimal for the function and profitability of the operation.
- Make calculated decisions based on profitability, equipment restrictions, location, and available driving hours to return equipment to account location.
- Generate backhaul revenue to meet customer KPIs.
- Negotiate and secure contracts with third party freight brokers.
- Price, book, bill, collect, and service all backhaul loads moved by any DCS equipment.
- Maintain and grow key relationships with onsite DCS account managers and their fleet as well as ICS and 3PL freight brokers to secure backhauls
- Report on periodic revenue goals to the Department Manager.
- Participate in Customer Value Delivery (CVD) events to ensure assigned accounts are meeting customer service expectations.