Responsible for providing management and leadership to Guest Services Division: Nutrition Services, Laboratory Services, Textile Services, Environmental Services, Guest Relations, Customer Services, Parking Services, and Transportation Services.
- Patient Satisfaction - Patient Relations Department resolved patient complaints from 17 days to 7 days. Executed the implementation of Press, Ganey Patient Satisfaction Program. Results increased hospital-wide patient satisfaction score from 83% to 88%.
- Laboratory Services - reduced reference lab expense by $1.5M by acquiring capital to perform in-house testing for HIV Vial Load, Nephrometry, and Cardiology laboratory procedures. Collaborated with Lab Director and Cancer Center Director to enhance JPS Outpatient Cancer Center laboratory services.
- Nutrition Services - Increased employee and patient satisfaction by implementing A-la-Cart services to the Women's & Children's Units, and night-time cafeteria services for employees. Supervised plans for a new cafeteria to be added to new wing of hospital.
- Environmental Services - improved departments "overall cleanliness scores" System-wide as a result of implementing EVS 10-point Cleanliness Initiative.