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Additional Administrative Resume Samples
Account Analyst Resume Samples
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0-5 years of experience
- Prepared homeowners and auto coverage insurance quotes for major brokers who deal with high net-worth individuals.
- Analyzed data provided by the broker to ensure that all required information is received and in the proper format.
- Monitored various client mailboxes and answered all client inquires within a 48 hour turn around time
- Chosen by management to participate in a national sales marketing project. The project centered on how to improve the client experience through enhanced customer services
- Supervised the DMV customer service help desk. This included correcting insurance ID cards, providing proof of coverage and vehicle VIN numbers
6-10 years of experience
- Remotely audited and managed over $45M accounts receivable project for two California Hospitals; both of which were comprised of 400+ hospitalists spanning over 24 clinics
- Assessed over $1M in credits for accuracy and recommended correction or repayment
- Audited, coded, and billed $8M in claims for BC & BS outpatient ambulatory surgical, international, and domestic claims
- Compiled Excel spreadsheets for submission to consultants for training director, physicians and related staff
- Increased revenue by 200 percent of hospitalists billing through refinement of quality assurance, process for optimal revenue capture, and re-engineering the practice management revenue cycle
- Taught correct coding principles to billing, coding, and collections staff
- Identifies E/M over billing patterns and trends, waste and error, and recommends providers to be flagged for review
- Quantified assessments of overall clinical error trends, physician errors, and made recommendations for specific physician education practicum based on statistical aggregates of the most widely used ICD codes
0-5 years of experience
- Contributed in setup/build and transitions of several electronic health record system conversions and roll-outs.
- Trained staff on use of EHR and company finance policies.
- Produced weekly KPI reports to upper management including outstanding collectibles, internal entry errors, and system errors.
- Responsible for maintaining AR collections to within a 90 day window from date of service.
- Troubleshoot system and procedural errors. Formulate and recommend solutions.
- Provided IT and other departments with tools and analytical data to assist as needed.
- Developed, documented and communicated system procedures.
0-5 years of experience
- Evaluated stocks, bonds, options, mortgages, and corporate action events to ensure accuracy of records
- Performed audit of vault securities while following company guidelines and meeting performance goals
- Responsible for risk management of portfolios, identifying excessive credit risk, discussing payment discrepancies with 10 person team, and conveying concerns to upper management
- Performed data entry onto Titan system and calculated interest and payment amounts using Excel
- Individually corrected 120+ security records and identified risk issues with 9 accounts
0-5 years of experience
- Correspond with 50+ customers and brokers daily with making payments and answering billing-related questions and input notes into computer.
- Oversee 1000+ high-net worth insurance accounts monthly with varying policies including home, automobile, yachts and personal valuables.
- Receive payments of over 100,000 dollars and submit requests for cash transfers to ensure funds are applied correctly to customers' accounts.
- Maintain a friendly and supportive relationship with a team of 35 account analysts and effectively transition from call to call without delay.
- Exceed employer-set benchmark of 95% productivity by achieving individual productivity ratings ranging from 102% to 116%.
0-5 years of experience
- Maintained files and records to show correspondence received via the Consumer Financial Protection Bureau, the Better Business Bureau, the State Attorney Generals and borrower's directly
- Reviewed account documents from loan origination and provided a resolution to the compliant while educating customers on possible loss mitigation options
- Provided peer reviews of outgoing responses for quality assurance and company compliance
0-5 years of experience
- Manage a portfolio of 300+ dealer and distributor accounts for Toro and Exmark with credits lines up to $1,000,000.00.
- Work closely and maintain relationships with dealers, distributors, and sales representatives to ensure the highest quality of customer satisfaction
- Work closely with outside sales representatives, warranty, program administration, parts, and the dealers to ensure orders are fulfilled, credit lines are adequate for the dealer, and any issues are resolved in a timely manner.
- Help to enforce processes and procedures by bank and government regulations
- Work to approve purchase orders, research and reconcile any audit or invoice discrepancies, payment errors, terms to ensure I am delivering the highest level of customer service to the dealer
- Monitor dealer accounts on a daily basis to ensure payment performance patterns stay consistent to manage any losses that could affect both Red Iron Acceptance and Toro
- Attended dealer meetings to learn about business on the dealer side and to maintain relationships with my customers
0-5 years of experience
Analyze vendor invoices for payment of services and investigate balance discrepancies
- Provide and modify monthly and quarterly reports for distribution to Directors, Managers, Supervisors
- Scrutinize and reconcile RPA (pcard purchases by store)
- Examine accounts for budget preparation
- Create new vendor accounts in specific company software
- Provide exceptional customer service to both stores and vendors
0-5 years of experience
- Maintain accounting records relating to a specific group in accordance with set policies and procedures
- Complete daily custodian bank reconciliations and valuation processes (account level pricing, resolution of reconciliation breaks, cash management support, ad hoc reporting)
- Utilize various global institutions within the financial services industry
- Effectively communicate and work with the front office of an Asset Manager along with various internal functional teams and operational Centers of Excellence globally located
0-5 years of experience
- Process over 5000 invoices monthly using Wynne software.
- Analyze each scanned invoice for missed or incorrect information.
- Provide vendors by phone or email with payment date of invoices and maintain a good relationship.
- Coordinate weekly check schedule with management and train new employees with check matching.
- Work well under pressure and deadlines.
10+ years of experience
Applying and reconciling payments of $1.5 Million or more monthly
- Applying received payments correctly to match invoices received from clients
- Generate weekly aging report
- Initiate collection efforts to successfully boost collections from customers
- Working with Accounts Receivable, Clients, and Branches to reconcile discrepancies within a timely and efficient manner
- Investigate and facilitate the resolution of cash and hour's differences
- Investigating and placing debit/credit applications and resolving cash on accounts
- Ensuring any client issues are resolved within recon terms
0-5 years of experience
- Maintain and report 12 budgets used for decision making by customers and program management
- Validate data and collaborate with other functions to ensure data integrity and avoid pricing discrepancies
- Establish and modify processes to improve productivity of the Supply Chain Management team
- Act as the liaison between Supply Chain and Finance to ensure both groups are in sync and efficient
- Monitor inductions and projected completion dates of spares and repairs to ensure contract compliance
0-5 years of experience
Maintain accounts receivable database and/or reports for [company name] individual coverage accounts for all products assigned.
- Prepare adjustments (write offs, refunds, reversal reposts) for processing to accurately reflect entity account balances.
- Complete necessary correspondence for individual coverage billing and premium payments.
- Monitor assigned workflow queues and respond/complete within determined turnaround time.
- Respond to telephone inquiries in a call center environment.
- Research and resolve inquiries from individual members and Agents.
- Interact with internal and external departments to resolve issues and complete priority requests.
- Monitor paid to dates and reconcile invoice balances; document each contact using the specified BCN inquiry tracking system process
- ACH Authorization requests. Setup, update and/or remove individual member banking information per member requests. Initiate and/or monitor the cancellation process for direct billed subscribers for premium non-payment and/or voluntary cancellations. Identify member APTC and/or eligibility discrepancies and escalate to appropriate person and/or department for resolution. Process check by phone and credit card payments upon request or those received in office.
- Ability to analyze and identify potential problems and/or risks by offering process improvement and/or training solutions. Other duties may be assigned.
0-5 years of experience
- Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts
- Composes and types routine correspondence, memos, letters, etc
- Contacts responsible party to resolve delinquent accounts
- Is responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; investigates account status
- Contact insurance companies by telephone or online that have failed to make appropriate payments
- Routinely review all claims that have been entered into the system within an reasonable time
0-5 years of experience
Communicate with clients and expedite their requests.
- Review and invoice policy change endorsements.
- Review and invoice policy audits.
- Explain coverages to clients.
- Receive client payments over the phone and accurately apply funds to their account.
- Assist the Commercial Marketing Analyst in daily tasks.
- Review all policies for Accuracy.
0-5 years of experience
- Verified patient accounts and corrected accounts
- Data Entry
- Processed deductibles and refunds
- Insurance verification and billing
- Audited patient accounts
- Assisted with daily clerical work (filing, data entry, faxing, scanning, etc)
0-5 years of experience
- Resolving billing discrepancies and delinquency issues by negotiating with businesses that utilize our client’s services.
- Researching, analyzing and resolving issues related to the customer.
- Providing excellent customer service while effectively resolving the issue.
0-5 years of experience
- Analyzes client accounts and works with internal and external business partners to resolve accounts receivable discrepancies
- Interacts with clients and business partners via phone, fax and e-mail to bring aging accounts up-to-date, on a daily basis
- Runs statement of accounts on a monthly basis, to ensure clients are aware of open balances
- Assists in creating payment plans with clients and completes follow-up to ensure payment is received
- Builds and maintains personal relationships with clients and business partners
- Works with various departments in the firm to complete diverse requests
- Utilizes Excel to reconcile client accounts, to include payment histories, monthly accruals, and various custom reports
- Handles sensitive information while maintaining strict confidentiality
- Analyzes the accounts receivable data for assigned attorneys for misapplications, discounts, short pays, and aged invoices
- Utilizes various systems such as Elite, Aderant, ARCS, E-billing Hub, Serengeti, Tymetrix360 and Iridium
0-5 years of experience
- Auditing transactions to ensure proper IRS reporting of IRA contributions, distributions, rollovers, and transfers
- Manual and automated processing of monthly, quarterly, and annual RMD, interest, and stated amount distributions based on customer requests
- Funding IRA accounts after all paperwork and funds have been received in good order
- Fielding escalated customer phone calls concerning complex IRA inquiries
- Placing outbound customer service calls regarding incomplete or unclear paperwork or requests
- Creating proper documents for new products requested by customers via online application platform
- Corresponding with beneficiaries in regards to decedent IRA accounts including opening, transferring, and reporting inherited and spousal beneficiary IRA transfers
- Educating customers on tax implications of IRA transactions including current year, prior year, and excess contributions, rollovers, transfers, conversions, re-characterizations, and normal and early distributions
- Researching exception reports during system conversion from JHA to FIS systems during merger process
- Review and approve garnishments, levies, Power of Attorney, Letter of Guardianship, dormant and escheat and various court documents.
0-5 years of experience
- Ensures; as a part of a team effort, the prompt and accurate entry of customer orders.
- Maintain the customer account including order history within the Epicor ERP system.
- Coordinates product repairs and customer returns.
- Review and prepare shop specifications; the paperwork that is required to produce Beck Control Actuators and is the lifeblood of production.
- Manage customer inquiries including, but not limited to, orders, schedule updates, parts quotes and other day to day customer contact points.
- Preparation of all order-related documentation, including engineering CAD drawings.
- Manage order acknowledgments, tagging and all shipping paperwork, foreign as well as domestic.
- Process departmental and company-wide reporting on a daily, weekly and monthly basis.
- Complete departmental clerical duties. Ensure paper files are in proper order, including hard copies of Quotes, Purchase Orders and other supporting paperwork.
0-5 years of experience
- Bill Medicaid by inputting billing information into paragon and/or ePremis
- Resolve denied or disputed claims by accumulating, verifying and providing additional information; contact Medicaid office if needed
- Manage Medicare/Medicaid bad debt log accurately
- Verify patient eligibility with multiple insurances
- Knowledge of Remittance Advice
- Accurately and efficiently post insurance payments, personal payments, and contractual adjustments in Paragon, Allscripts and Star
- Research unapplied or missing payments and reconcile
- Prepare daily deposits
- Review and Refund necessary credits
Administrative Cover Letter Examples
