Workforce Specialist Resume Samples

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Workforce Specialists recruit and hire staff for a company; their typical functions include analyzing job orders from employers, interviewing and evaluating applicants, administering tests, attending job fairs, conducting background research, and keeping in touch with job candidates. Those interested in a Workforce Specialist career should be able to showcase the following skills in his or her resume: human resources expertise, critical thinking, good people skills, decision making, recordkeeping, and organizational skills. Successful example resumes highlight a Bachelor’s Degree in human resources.

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1

Workforce Specialist

  • Developed and delivered continuing education curriculum, instructional strategies, and assessments for workshops to assist clients concerning their employment needs
  • Offered specialized trainings to assist clients with skills development and career development/advancement
  • Created, organized and facilitated specialized industry specific career development workshops, job club, special career topic panels and networking events by bring in employers across numerous industries for jobseekers
  • Created and enhanced a client-centered environment, increase understanding by implementing an open Learning Management System (Moodle) or face-to-face modules that engaged learning and maintained client outcomes
  • Monitored client success rates concerning employment by creating pre- and post- summative assessments and formative assessment strategies for 2 offices that resulted in a 75% increase of learning outcome understandings
  • Clients success increased up to 40% throughout the months by promoting collaboration in workshop activities, implementing engagement focused workshops and expectations, and client-centered activities that utilized real life experience and background knowledge
  • Successfully increased enrollment and attendance project wide by having clients create a realistic personal success agenda, expressing a skills value approach, and introducing different instructional and assessment strategies continuously
Candidate Info
12
years in
workforce
6
months
at this job
BBA
Management And Organizational Development
MS
Management And Organizational Development
2

Workforce Specialist

  • Responsible for the compliance of all customer service and technical functions to company policy and procedures.
  • Co-Authored standards and policies still being used today by Direct TV.
  • Managed the use of "Off-Phone Time" for various Ad-hoc activities to improve the performance of the center.
  • Reported regularly on the performance of employees and aided management in the training of employees needing improvement to Direct TV's Management staff in Denver, CO.
  • Developed methods of improvement based on the data gathered by the department.
  • Served as "Point of Contact" for the implementation of the Work Force desk to Direct TV's department within the company and reviewed with QA management areas where customer service could be improved.
  • Maintained database for scheduling of vacations, leave of absences, sick logs, and special requests.
Candidate Info
2
years in
workforce
1
year
at this job
Voc
Ucsd Education Annex Volunteer
Business Administration
3

Workforce Specialist (wfm)

  • Received "SPOT AWARD" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group "during the most transitional period within the organization ." - resulting from a 40% departmental manpower reduction
  • Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support)
  • Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence
  • Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target
  • Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals)
  • Constructed daily impact summaries for service level and performance as it related to real-time account management
  • Reforecasted intraday real-time call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually
  • Trained new & current Team Members on SOPs using authored materials along with updating current materials
Candidate Info
3
years in
workforce
3
years
at this job
BS
Bachelor of Science
4

Phone Bank Business Analyst / Workforce Specialist

  • Develop recommendations for improvements in efficiency and customer support based on criteria such as agent to queue ratios, adherence to schedule, and agent skill set
  • Coordinates workflows and specialty groups scheduling for call center of 700+ reps located in 4 locations to ensure that staffing levels are consistent on a real time basis and meet with business needs
  • Provide management with reporting relating to forecasting, scheduling, service level, attendance, leave of absence, and promotion/terminations
  • Daily schedule optimization of all activity, lunch, break, meetings, and training within individual job families
  • Assist all phone bank supervisors in balancing internal attendance and scheduling systems
  • Process daily call-offs, maintain Phone Bank Attendance Database and Leave of Absence process
  • Train new colleagues and supervisors on Global Command Center metrics and systems
Candidate Info
11
years in
workforce
1
year
at this job
AS
Business Management
5

Workforce Specialist

  • Responsible for enrolling clients into the DWS programs (from the initial interview to eligibility) and services by meeting with and reviewing clients' profile information in accordance with the qualifying requirements
  • Responsible to make contact (telephonic or written) to discuss job orders, prospective applicants, and any correlated issues pursuant to clients' eligibility for program benefits or services.
  • Maintain accurate and completed records, filling out of necessary forms, and reports associated with DWS programs.
  • Other related duties and responsibilities as required or assigned.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Criminal Justice
6

Workforce Specialist

  • Interview and investigate applicants for public assistance to gather information pertinent to their applications
  • Knowledge or Federal and Arkansas TANF rules and regulations
  • Responsible for successful gainful employment to encourage participants to be self sufficient
Candidate Info
8
years in
workforce
8
months
at this job
BA
Business Accounting
Accountancy
7

Workforce Specialist

Responsible for assisting supervisor/leads in midwest channels.

  • Continuous monitoring of average handle times/high aux.
  • Analyzing reports based on intra-day performance.
  • Compliance, productivity, and occupancy accountability.
  • Aided with managing schedules and adding offline time.
Candidate Info
11
years in
workforce
2
years
at this job
GED
GED
Accounting/business Management
8

Lead Workforce Specialist

  • Coordinate and conduct situational assessments, work trails, orientation to work sites and travel training.
  • Provide documentation training to community based staff.
  • Oversee documentation compliance for community based files and verify accurate case records are maintained.
  • Oversee workforce development including managing quality assurance standards and proactively implementing supports and accommodations as needed.
  • Provide support and leadership for community based program including primary point of contact when Director is unavailable.
Candidate Info
6
years in
workforce
3
months
at this job
BA
Sociology, Saint Paul
MA
Rehabilitation Counseling
9

Workforce Specialist

  • Prepare intraday reports on staff attendance and a running report of the incidents.
  • Reconcile attendance daily with employee timesheets against schedule and time in/time out reporting, and ensure hours are accurately accumulated according to company payroll procedures.
  • Generate and evaluate staffing schedules, and ensures data updates into scheduling system.
  • Manage changes to scheduling to ensure adequate daily resource coverage, improve scheduling efficiency and team member satisfaction.
  • Analyze PTO submissions and approve/deny based on their effect on operations.
  • Provide real-time monitoring via IEX and CMS to make intra-day adjustments in an effort to maximize resources and achieve service level goals / business objectives.
  • Process management requests for modifications of scheduling events (meetings/training, etc.).
  • Create ad hoc reporting as needed to present to Management and/or Client.
Candidate Info
21
years in
workforce
4
years
at this job
AS
Business Management
BA
Healthcare Management
10

Workforce Specialist - Work Study

  • Assist clients by analyzing eligibility for workforce programs and develop training plans to secure employment
  • Track clients weekly/monthly interview and employment activity
  • Partner with employers/vocational counselors regarding labor issues, including unemployment insurance and benefits
  • Monitor eligibility to ensure accurate and timely enrollment in company/state benefit plans
  • Manage the job listings for the Kentucky OET web-site; verify and edit 66+ job listings weekly from employer partners
  • Respond to 300+ customer inquiries through the Focus Career website weekly
  • Maintain personnel files, including: performance documents, benefits, compensation, and payroll records in accordance with regulatory guidelines and state policies
  • Coordinate benefit information presentations and registration consultations
Candidate Info
24
years in
workforce
3
years
at this job
BS
Human Resource Leadership

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