Warranty Manager Resume Samples

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Warranty Managers work in a variety of industries and handle product warranties. Usual duties seen on a Warranty Manager resume sample are identifying technical problems, analyzing warranty claims, issuing reports, handling customer complaints, collaborating with service centers, taking phone calls from customers, and reporting to senior management. A well-written resume for Warranty Manager mentions qualifications such as technical skills, customer focus, teamwork, mechanical aptitudes, deadline orientation, and time management. Successful candidates hold a degree in an engineering field and are also trained in customer service and computers.

1

Warranty Manager

Successfully reorganized the department to maximize efficiency and time management.

  • Discovered $250K in unsubmitted warranty claims and successfully negotiated with OEM for submission and payment.
  • Passed 3 bi-annual audits with minimal charge backs, increased claim collection percentages, and on-time warranty submissions.
  • Cross-trained 4 staff on the warranty submission process and divided the workflow accordingly.
Candidate Info
13
years in
workforce
2
years
at this job
AS
Associate of Science
2

Inside Sales/warranty Manager

Manage a team of inside sales reps and parts department personnel, constantly focusing on excellent customer service. Consistently taking a lead by example approach to coach and motivate. Handle all warranty claims, ensuring policies and processes are administered thoroughly.

  • Successfully developed and implemented new processes for wholesale and retail warranty claims minimizing both labor and material cost.
  • Increased parts sales year over year since 2012 by building quality relationships with dealers.
  • Developed new guidelines and strategies for inside sales/customer service reps which dramatically improved the quality of service and support to wholesale and retail customers.
  • Restructured parts department ensuring a more streamline approach for picking and shipments of parts.
  • Created a more effective RMA system to maximize accountability of return parts and minimize revenue loss for defective vendor parts.
Candidate Info
29
years in
workforce
4
years
at this job
AS
Business Administration
Supervisor And Management
3

Corporate Warranty Manager/ Lead Warranty Analyst

Negotiated warranty terms and settled disputed warranty claims with equipment manufacturers for over 500 stores. Provided administrative assistance to product support team. Composed and disseminated service bulletins. Built and maintained relationships with equipment vendors, customers and field personal.

  • Supported a $500,000 per year corporate equipment rebate program by tracking and reporting equipment purchases, creating invoices, and filing the necessary paperwork to receive rebates.
  • Streamlined work flows by developing new work order process for company.
  • Authored weekly newsletter to the field that included warranty issue bulletins, helpful hints, parts problems, and warranty program results.
  • Reviewed an average of $600,000 in purchase orders per year to ensure accuracy
  • Credit processing, approved all credits for warranty and part returns and coded to correct store. Over $4 Million in warranty credits.
Candidate Info
11
years in
workforce
8
years
at this job
HS
Business Management
HS
Ophthalmic Medical Assistant
4

Parts and Warranty Manager

Recruited to provide expertise in business development and bidding functions along with management of inventory control and parts ordering system for over 1 million parts for 36 major product lines, including Thomas Built Bus, Freightliner, Meyers Snow Equipment, Maxon and Anthony Llifttgates, just to name a few. Supervised 10 employees and ensured timely parts deliveries. Supplied 10-bay custom hydraulic and truck body shop with all parts and equipment.

  • Closely collaborated with key stakeholders, including Sales Team and Business Administrators on meeting customers' needs and ensuring timely parts and product deliveries in four states.
  • Obtained $40,000 rebate by utilizing central purchasing system and successfully meeting sales quota.
  • Improved productivity by 20% through implementation of parts receiving system.
Candidate Info
18
years in
workforce
9
years
at this job
5

Warranty Manager

Developed and managed the Visteon warranty process for new customers to ensure that internal and customer-specific processes were followed, minimizing unexpected warranty expense and improving customer satisfaction.

  • Trained Account Management, Engineering, and Manufacturing teams in warranty claim processing
  • Provided warranty cost planning estimates for program quote teams to ensure cost recovery
  • Managed returned part analysis processes to reject invalid claims and managed customer disputes
  • Tracked customer warranty claims and cost recovery amounts
  • Monitored engineering and manufacturing failure analysis efforts to ensure accurate root cause determination, process improvement, and exceptional customer response
  • Reduced warranty payments to Freightliner by 80%.
Candidate Info
20
years in
workforce
4
years
at this job
BS
Business Management
6

Warranty Manager

Oversaw and guided the day-to-day warranty operations on all homes within their 12 month warranty period, while completing the majority of warranty requests within two weeks of initial documentation.

  • Revised the company's existing warranty manual to more clearly define/describe warranty items.
  • Generated log entries through Builder Trend and documented warranty inspections in First Time Quality (FTQ) software to ensure clear communication and prompt completion of warranty items.
  • Participated in a weekly construction meeting and warranty meeting to proactively address issues as well as communicate victories.
  • Conducted client orientation and client closing walkthroughs to introduce the client to their new home and the warranty program.
Candidate Info
10
years in
workforce
10
months
at this job
AAS
Renewable Energy
7

Production & Warranty Manager

Created and implemented a "live on-line" schedule which simplified CPM best practices for use in residential construction.

  • Trained production personnel on scheduling best practices to improve on-time delivery of homes under construction.
  • Quantified budgets, forecasted net profit and tracked direct costs throughout the construction of homes to ensure maximum Heartland Homes profit.
  • Improved Heartland Homes' profit margins and reduced total number of change orders by quantifying various construction materials, ensuring code compliance on those materials and implementing cost saving methods.
  • Received incoming bids from vendors for various customer requests and applied the appropriate markup to ensure profitability for Heartland Homes.
  • Simplified the uses of cost codes to ensured costs resulting from labor and material were correctly coded and tracked accordingly.
Candidate Info
11
years in
workforce
4
years
at this job
BS
Industrial Management
MS
Civil Engineering
8

Warranty Manager

Responsible for overseeing the reception, inspection, and processing of all merchandise returned by customers and vendors

  • Established relations with repair and recycling facilities to mitigate product losses and in some instances turned the warranty department into a revenue making entity
  • Collaborated with the purchasing department to impose stricter regulations on vendors and manufacturers to acquire credits and replacement goods faster. This resulted in the usage of less space to store merchandise allowing the department's size to be reduced
  • Developed an intelligent flow to the department layout creating a more efficient work flow which increased productivity by an average of 20%
  • Reorganized and developed a more sales oriented and customer friendly will-call area
Candidate Info
18
years in
workforce
7
years
at this job
C
Japanese Language
English
9

Warranty Manager

Established and maintained relationships with manufacturer's designated warranty representatives

  • Reviewed written warranty repair orders for proper completion, accuracy and legibility according to the policies and procedures
  • Analyzed problems, identified trends and developed strategies for maximizing claim processes
  • Achieved expert level knowledge of multiple product lines through taking the initiative to become self taught
  • Conducted weekly audits of warranty schedules
  • Consulted with factory representatives to develop and streamline warranty training for other dealerships
  • Set up a comprehensive tracking system for warranty parts requests and returns to prevent charge backs
  • Trained technicians to properly document and describe warranty repairs
Candidate Info
32
years in
workforce
23
years
at this job
10

Asst. Project Manager/warranty Manager

A real estate development and land acquisition firm in Washington D.C. that has completed over $150 million in Condominium development and renovation.

  • Managed schedules and time constraints of sub-contractors on 701 Lamont Lofts project a $20 million
  • Managed day to day operations of multi-family building sub-contractors to complete ongoing projects on time and within budget.
  • Project manager on a $10 million condo conversion. Finished on schedule and under budget.
  • Building Warranty Manager on completed projects. Assisted in the coordinated turnover of the building to the Condo Association and Management Company.
  • Advise the President and Vice president on the schedule and completion times of each step of ongoing projects.
  • Involved in pre-development and solicitation of general contractor bids for numerous multi-family buildings.
Candidate Info
18
years in
workforce
9
years
at this job
AS
Applied Sciences

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