Travel Counselor Resume Samples

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Travel Counselors make travel arrangements for customers and make sure they have a good time. Essential responsibilities of a Travel Counselor are buying air tickets, making hotel reservations, making immunization and visa recommendations for international travel, solving technical issues, solving customer complaints, and offering travel information. Successful resumes in the field highlight qualifications like travel expertise, knowledge of foreign languages, stamina, confidentiality, problem solving, and being able to work under pressure. Most Travel Counselor example resumes showcase a high school diploma and training in travel industry organization.

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1

Travel Counselor

  • Provided exceptional customer service via telephone and email
  • Created and booked reservations for corporate and VIP customer travel
  • Developed a solid understanding of the corporate travel industry, and the key drivers for VIP customers
  • Researched and resolved customer service issues appropriately in a timely and professional manner
  • Acted with the highest integrity and confidentiality and protected sensitive information
  • Built professional relationships and rapport with each card member in order to deliver personalized service
Candidate Info
19
years in
workforce
2
years
at this job
Nursing
2

Travel Counselor

Booked airfare, hotel stays, car rentals, and cruises for owners.

  • Advised owners on the cost of travel and the use of ownership points.
  • Assisted owners with issues regarding travel plans that were already booked.
  • Served as liaison for owners travelling to certain areas regarding sites, leisure, and landmarks.
  • Asked questions pertaining to travel to get a better understanding of owners needs.
  • Met or exceeded all applicable metrics such as revenue, segments, owner satisfaction surveys, etc
Candidate Info
9
years in
workforce
6
years
at this job
AA
Education
BS
Business Administration
3

Travel Counselor

  • Led the New Employee Orientation Program
  • Managed One-Year Seminar Series Conference for Top Executives
  • Responsible for the timely issuance of travel documents, including air, cars and hotels.
  • Self taught Sabre reservation system and assisted teaching Sabre to new employees.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Travel Management
4

Travel Counselor/ Group and Meeting Coordinator

  • Acted as coordinator for both domestic and international travel needs.
  • Delivered assistance with hotel, air and car contract assistance as well as relocation.
  • Coordinated onsite training sessions for employees while utilizing Power Point presentations.
  • Trained and mentored employees on quality assurance practices.
  • Dealt with credit card reconciliations in a timely and efficient manner.
Candidate Info
2
years in
workforce
2
years
at this job
BA
Business Management
5

Dispatcher/travel Counselor

Dispatched roadside assistance calls

  • Answered and placed history calls for follow-up and troubleshooting.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Worked with upper management to ensure appropriate changes were made to improve customer
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Candidate Info
22
years in
workforce
18
years
at this job
HS
High School Diploma
6

Travel Counselor

Converse with customers to determine or recommend destination, mode of transportation, travel dates, and other accommodations.

  • Computer literate in both Microsoft programs as well as airline GDS booking systems.
  • Giving full attention to what other people are saying, taking the time to understand that person's values and needs, asking questions where appropriate and not interrupting.
  • Exceptional knowledge of principles and processes for providing excellent customer services.
  • Using extensive geographical knowledge and experience to not only suggest but to provide insider details about destinations, attractions and best mode of transportation.
Candidate Info
10
years in
workforce
7
months
at this job
BA
Anthropology
7

Travel Counselor

  • Provided travel services for walk-in clients in Sharm El Sheikh, one of the most visited tourist locations in Egypt.
  • Conducted hotel and related travel reservations and organized detailed itineraries.
  • Organized trips inside Sharm El Sheikh and tours to other tourist locations.
Candidate Info
1
year in
workforce
8
months
at this job
Law
8

Travel Counselor

  • Communicated vital data concerning itineraries, fares and travel documents between clients and cruise-lines.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.
  • Collaborated with clients and vendors to maintain strong professional relationships.
  • Provided counseling to clients regarding enticing and beneficial travel schemes and product.
  • Ability to convert "brand voice" fitting the needs for each cruise-line we represented.
Candidate Info
4
years in
workforce
6
months
at this job
HS
High School Diploma
Fashion & Marketing
9

Corporate Travel Counselor/lead Agent

  • Completed travel arrangements for VIP Executives and group travels
  • Determined best travel options based on travel rules and regulations
  • Performed call shadowing duties for quality assurance, customer service and accuracy purposes, including monitoring and scoring calls
  • Monitored and analyzed performance metrics and surveys to determine areas of improvement
  • Prepared weekly agent and group sales report for management purposes
  • Researched and responded to customer service inquiries
  • Created presentations and job aides for training and mentoring purposes
Candidate Info
5
years in
workforce
5
years
at this job
BA
Human Resources Management
MA
Master of Arts
10

Senior Corporate Travel Counselor / Meeting and Incentive Groups

  • Arranged travel for multiple accounts
  • Organized and arranged high volume air transportation for Fisheries business to Alaska
  • Planned and executed large scale group incentive trips including meet and greet
  • Planned, promoted, arranged and escorted several Radio sponsored leisure groups
Candidate Info
10
years in
workforce
10
years
at this job
AA
Transportation Business

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