Terminal Manager Resume Samples

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Terminal Managers work in the transportation field and are responsible for planning and coordinating transportation operations. Their duties include guiding subordinate staff, implementing policies, monitoring expenses, solving customer complaints, and finding solutions to improve transportation services. Those interested in a Terminal Manager position should showcase in their resumes transportation expertise, communication and interpersonal skills, leadership, multitasking, time management, and decision making abilities. Successful example resumes make display of a high school diploma and knowledge in fields such as computers, geography, and mathematics.

1

Terminal Manager

Hired with this nationally recognized carrier to oversee Knoxville terminal sales growth, new accounts, and profitability.

  • Generated strong overall sales increase of 21% in 1st year through aggressive business development and sales efforts.
  • Increased the number of individual loads delivered by 78% from 140 to 250 per day.
  • Expanded sales growth into the Kentucky expansion market and developed a strong base of five new accounts that increased monthly revenue from $31,000 to $126,000, a 306% increase in revenue.
  • Achieved a high account retention rate with existing business customers by quickly resolving and troubleshooting "escalated" service issues and building key relationships.
  • Led the terminal ranking in the top 4 out of 18 locations for overall sales every month from 2012 through May 2013.
  • Maximized sales growth by analyzing the area and uncovering new accounts in Knox and surrounding counties.
Candidate Info
12
years in
workforce
1
year
at this job
BS
Animal Science & Husbandry
2

Terminal Manager

Manage daily operations of multiple terminals with revenue exceeding $5,000,000 annually

  • Increased revenue 15% by restructuring hiring practices and employing only industry professionals
  • Reduced maintenance costs 10% by expanding vendor base to establish competitive pricing between vendors
  • Directed Maintenance, Terminal Safety, Scheduling, Payroll, Driver Relations, P&L and Training
  • Maintain relations with existing customer base to ensure excellent customer service is achieved
  • Implemented driver accountability program to reduce CSA weighted offenses
Candidate Info
13
years in
workforce
1
year
at this job
3

Terminal Manager

Lead quarterly safety meetings, improved safety compliance. Initiated safety program to have TX DPS CMVE give a presentation on points system, CSA, BASICS, and perform a Level 2 inspection walk thru.

  • Full P&L responsibility for terminal and mechanic shop Lead changes that improved morale and productivity. Challenged billing rates by vendors were able to identify annual savings in excess of $10K annually.
  • Implemented changes to clarify dispatch process, creating understanding and buy in from company drivers and Independent Contractors.
  • Managed a diverse team of company drivers, independent contracts, hourly mechanics, and salaried driver managers.
  • Developed relationships with new customers adding new revenue potentially in excess of $110K annually.
Candidate Info
17
years in
workforce
10
months
at this job
4

Terminal Manager

Responsible for ensuring facility has proper staffing and tools to provide damage free on time service into and out of the Northeast terminals.

  • Developed and implemented processes to improve KPI performance and address issues with customers and sales team.
  • Maintained terminal and fleet to compliance with DOT and OSHA regulations as well as company audit items.
  • Responsible for all recruiting and hiring decisions for employees and IC's as well as scheduling, payroll, discipline, training, and customer service.
  • Managed costs to budget. Assisted in development of 2014 budget.
  • We won the Most Improved Hub award, the Big "Q" (quality) award twice, a company load factor contest, received the newly created Safety Bonus for the terminal, among others. Turnover among regular employees and Independent Contractors was reduced to practically zero and we were hitting our KPI and budget goals.
Candidate Info
26
years in
workforce
1
year
at this job
BS
Bachelor of Science
5

Terminal Manager

Insured all matters of cost were in line with current revenue trends and plans were in place for highs and lows in business volume.

  • Developed project budgets, schedules, work plans, labor utilization, and cost estimates/projections.
  • Actively promoted safety programs throughout the terminal by conducting safety meetings, communicating safety program messages, completion of safety required testing, etc.
  • Facilitated the successful delivery of dispatched loads through effective dispatch activities by assigning boards, developing contingency plans, and promoting customer service.
  • Resolved unusual or nonscheduled delivery requests, equipment breakdowns, and schedule changes.
  • Developed advertising strategies to effectively promote new business, increasing monthly P& L revenue by 25%.
Candidate Info
4
years in
workforce
4
years
at this job
6

Terminal Manager

Directed a workforce of over 40 personnel for a 24-hour operation. Managed operations of cargo distribution from reception to discharge, including DOT and OSHA compliance. Scheduled and tracked maintenance on vehicles and conducted purchasing to build the fleet. Sourced and procured logistics equipment, and implemented health and safety plans to ensure adherence to procedures. Managed accounts receivable and accounts payable. Arbitration between employees and state.

  • Dropped A/R past due from 55% to 10%, saving the company thousands of dollars.
  • Reduced shortage and loss claims 87%, from […] to $19,000 per year.
  • Eliminated a major recurring theft problem by reengineering seal and gate procedures.
  • Developed creative staffing solutions to calm tensions between unpredictable team members.
Candidate Info
BBA
Bachelor of Business Administration
7

Terminal Manager

Provided day-to-day operational direction to 60+ employees in all aspects of an LTL operation.

  • Proactively addressed issues affecting the team and constructively solved problems.
  • Conducted departmental team meetings to review business issues affecting the team while promoting group participation.
  • Supported customer relationships, oversaw profit and cost controls, and ensured safety, service, and quality measures.
  • Conducted and participated in sales calls to close deals and develop new business.
  • Enforced compliance with administrative policies, procedures, safety rules, and government regulations.
Candidate Info
14
years in
workforce
10
months
at this job
8

Terminal Manager

Utilized Enterprise Resource Management Method to forecast truck routes to meet customer needs

  • Planned freight loads, created loads, and coordinated with drivers on loads to ensure accurate and timely delivery of product
  • Managed team of 15 people, including local and over the road truck drivers
  • Improved speed and efficiency of new and existing employees through process management
  • Interviewed and selected new employees
  • Resolved employee disputes, complaints, and issues using conflict resolution
  • Created and fostered a clean and safe work environment, educated drivers and workers on the importance of CSA scores
Candidate Info
10
years in
workforce
3
years
at this job
BS
Business Management
9

Terminal Manager

Managed staff of 75 customer service, dock, driving and supervisory employees.

  • Maintained terminal profitability while operating at a 92 operation ratio.
  • Reconstructed city operation, which increased productivity and service.
  • Reduced turnover by building a safe and productive team.
  • Improved OS & D procedures, reducing overall claims.
  • Oversaw monthly safety training to ensure terminal compliance.
Candidate Info
12
years in
workforce
11
months
at this job
10

Terminal Manager

In charge of all aspects of a crossdock operation servicing five (5) General Motors Assembly Plants

  • Managed all supervisors, drivers, and dock workers
  • Oversaw areas of industrial and union labor relations
  • Coordinated with the assembly plants on any issues that may impact proper material flow
  • Strategically executed plans to eliminate any impact to production
Candidate Info
7
years in
workforce
4
years
at this job

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