Telephone Sales Representative Resume Samples

Telephone Sales Representative

Expanded customer base by more than 100 percent, soliciting sales, introducing the product to customers using specific marketing intelligence

• Managed all aspects of customers' account ensuring outstanding debts are paid and reconciling
• Increased monthly sales on average of 80 percent
• Maintained strong professional relationship between the customer and organization, leading to long term customer relations and increased sales in all divisions
• Introduced and organized mobilized sales to the company gaining over $750,000 in mobilized

Telephone Sales Representative

Assisted 75-100 customers per day in filing auto claims and scheduling their auto glass repair or replacement while promoting the benefits of using [company name].

• Led a sales floor of over 300 people in net profit, customer appointment rating, customer retention and customer approval for the months of January, February, March, April, and May of 2015.
• Was awarded associate of the months for five months in a row.
• Negotiated deals with customers nationwide creating a "win win" for the customer and the business.
• Supplied knowledge and quality customer service to customers creating customer satisfaction.
• Trained new over 500 new hires freeing time for hiring managers and training personnel.
• Answering and directing customers' issues with efficiency, knowledge and professionalism.
• Maintained and exceeded weekly customer retention and appointment rates satisfying both the business and the customer.

Telephone Sales Representative

Consistent top seller of credit card enhancements for a Fortune 100 client company.

• Expanded sales of card products to business customers by 30%
• Effectively coached and mentored new team members in B2B campaign
• Continually exceeded sales goals rewarded with maximum bonus payouts.
• Excellent VoCM scoring attained

Telephone Sales Representative

Employed by [company name] as an inbound call representative providing billing and ordering support to Verizon residential services.

• Provide billing support to customers to resolve billing issues for first bill explanation, sustaining valid charges, and providing account credits when necessary for billing errors
• Assisted customers in ordering new service and adding or removing services to their orders.
• Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to assure that the problems were resolved.
• Crossed trained to assist with Verizon Wireless telesales adding new lines of service, upgrading handsets, selling the additional accessories, and making plan changes.

Telephone Sales Representative

Direct selling of protection agreement for appliances purchased at Sears.

• Offer the best value for customer in terms of price, discounts and insuring products to maximum term.
• Persuade established customer to renew their protection agreements that are about to expire.
• Have achieved top sales performer several times.
• Average forty thousand in sales revenue per month during the 2014 fiscal year.

Telephone Sales Representative

Provided telephone sales and customer support for a wide variety of products and services.

• Met or exceeded monthly sales targets on average 3 weeks out of every month.
• Won "exceptional seller" award for having outstanding sales conversion rate
• Demonstrated effective selling methods to other representatives

Telephone Sales Representative

• Conducted and closed phone sales for multiple Fortune 500 clients (Laithwaites & 4 Seasons Wines, Virgin Wines, and WSJ Wine), creating over $3,000 in profits for Direct Wines
• Achieved top seller of the week, earning 75% commissions
• Trained new sales associates on the company’s policies and products
• Used selling skills to identify opportunities, overcome objections, build relations and turn all phone calls into sales

Telephone Sales Representative

Served as telephone Sales Representative for assigned territory

• Responsible for managing accounts with sales up to $50,000 plus.
• Consistently exceeded monthly and annual sales goals.
• Established and maintained integral relationships with account holders
• Provided excellent service to customers, as well as understanding customer needs and exceeding their expectations.

Telephone Sales Representative

Sold Vacation packages to new and existing customers across the United States in order to generate timeshare sales.

• Achieved outstanding sales performance by meeting or exceeding quota 98% of the time.
• Received certification for the Top Gun Program offered only to "The Best of The Best in sales.
• Received certification for Management Training which demonstrated my ability to show leadership.
• Received recognition for Overall Top Sales Representative in 2004.
• Instrumental in developing alternative sales scripts used by all employees to widen sales potential.

Telephone Sales Representative

Represented Verizon Wireless on outbound sales calls to existing customers

• Upgraded talk, text, and data plans and established new mobile devices for existing Verizon customers
• Performed an Account Analysis for existing Verizon customers to make sure they are getting the best option for what they are currently paying for.
• Provided the terms and conditions for each customer where the plan was adjusted, an additional line was added or an mobile device upgrade was performed