Telephone Sales Representative
Expanded customer base by more than 100 percent, soliciting sales, introducing the product to customers using specific marketing intelligence
- Managed all aspects of customers' account ensuring outstanding debts are paid and reconciling
- Increased monthly sales on average of 80 percent
- Maintained strong professional relationship between the customer and organization, leading to long term customer relations and increased sales in all divisions
- Introduced and organized mobilized sales to the company gaining over $750,000 in mobilized
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Telephone Sales Representative
Assisted 75-100 customers per day in filing auto claims and scheduling their auto glass repair or replacement while promoting the benefits of using [company name].
- Led a sales floor of over 300 people in net profit, customer appointment rating, customer retention and customer approval for the months of January, February, March, April, and May of 2015.
- Was awarded associate of the months for five months in a row.
- Negotiated deals with customers nationwide creating a "win win" for the customer and the business.
- Supplied knowledge and quality customer service to customers creating customer satisfaction.
- Trained new over 500 new hires freeing time for hiring managers and training personnel.
- Answering and directing customers' issues with efficiency, knowledge and professionalism.
- Maintained and exceeded weekly customer retention and appointment rates satisfying both the business and the customer.
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Telephone Sales Representative
Consistent top seller of credit card enhancements for a Fortune 100 client company.
- Expanded sales of card products to business customers by 30%
- Effectively coached and mentored new team members in B2B campaign
- Continually exceeded sales goals rewarded with maximum bonus payouts.
- Excellent VoCM scoring attained
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Telephone Sales Representative
Employed by [company name] as an inbound call representative providing billing and ordering support to Verizon residential services.
- Provide billing support to customers to resolve billing issues for first bill explanation, sustaining valid charges, and providing account credits when necessary for billing errors
- Assisted customers in ordering new service and adding or removing services to their orders.
- Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to assure that the problems were resolved.
- Crossed trained to assist with Verizon Wireless telesales adding new lines of service, upgrading handsets, selling the additional accessories, and making plan changes.
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Telephone Sales Representative
Direct selling of protection agreement for appliances purchased at Sears.
- Offer the best value for customer in terms of price, discounts and insuring products to maximum term.
- Persuade established customer to renew their protection agreements that are about to expire.
- Have achieved top sales performer several times.
- Average forty thousand in sales revenue per month during the 2014 fiscal year.
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Telephone Sales Representative
Provided telephone sales and customer support for a wide variety of products and services.
- Met or exceeded monthly sales targets on average 3 weeks out of every month.
- Won "exceptional seller" award for having outstanding sales conversion rate
- Demonstrated effective selling methods to other representatives
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Telephone Sales Representative
- Conducted and closed phone sales for multiple Fortune 500 clients (Laithwaites & 4 Seasons Wines, Virgin Wines, and WSJ Wine), creating over $3,000 in profits for Direct Wines
- Achieved top seller of the week, earning 75% commissions
- Trained new sales associates on the company’s policies and products
- Used selling skills to identify opportunities, overcome objections, build relations and turn all phone calls into sales
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Telephone Sales Representative
Served as telephone Sales Representative for assigned territory
- Responsible for managing accounts with sales up to $50,000 plus.
- Consistently exceeded monthly and annual sales goals.
- Established and maintained integral relationships with account holders
- Provided excellent service to customers, as well as understanding customer needs and exceeding their expectations.
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Telephone Sales Representative
Sold Vacation packages to new and existing customers across the United States in order to generate timeshare sales.
- Achieved outstanding sales performance by meeting or exceeding quota 98% of the time.
- Received certification for the Top Gun Program offered only to "The Best of The Best in sales.
- Received certification for Management Training which demonstrated my ability to show leadership.
- Received recognition for Overall Top Sales Representative in 2004.
- Instrumental in developing alternative sales scripts used by all employees to widen sales potential.
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Telephone Sales Representative
Represented Verizon Wireless on outbound sales calls to existing customers
- Upgraded talk, text, and data plans and established new mobile devices for existing Verizon customers
- Performed an Account Analysis for existing Verizon customers to make sure they are getting the best option for what they are currently paying for.
- Provided the terms and conditions for each customer where the plan was adjusted, an additional line was added or an mobile device upgrade was performed
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