Telephone Interviewer Resume Samples

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Telephone Interviewers plan, develop, or conduct surveys. Skills relevant to this position and found on applicants' resumes include performing telephone interviews for a wide variety of surveys and censuses, telephoning respondents to explain the purpose of surveys or censuses to gain cooperation, obtaining and recording data on a survey instrument, and assisting in the clerical processing of the collected information. Example resumes show that those interested in becoming Telephone Interviewers possess degrees in such fields as economics, business statistics, or marketing research, to name a few.

1

Telephone Interviewer

Conducted computer based interviewers over the telephone with a wide variety of Americans

  • Followed project specifications with a high level accuracy and integrity
  • Maintained company dialing standard
  • Ensured confidentiality of all collected data
  • Exercised courtesy and professionalism to all respondents
  • Performed other duties as assigned by management
Candidate Info
5
years in
workforce
3
years
at this job
HS
High School Diploma
2

Telephone Interviewer

Received extensive training on the administration of the client satisfaction telephone survey.

  • Independently administered the telephone survey in Spanish to a selection of the clientele which involved calling a diverse array of individuals and explaining the need for the survey to them and obtaining their consent to take part in it; then presenting the questions to the client orally and recording their responses on paper on the form provided.
  • Kept good records of the calls made, including information on the number of attempts made to contact those who were unavailable.
  • Elicited comments from those surveyed and accurately recorded the comments in clear Spanish.
  • Met regularly with the Translator Coordinator to turn in the survey results on an on-going basis.
  • Communicated clearly in English and in Spanish about the results of the survey.
Candidate Info
18
years in
workforce
3
years
at this job
Customer Service Training
3

Telephone Interviewer

  • Conducted telephone interviews with respondents
  • Recorded accurate and thorough answers using computer software
  • Completed quotas in a timely manner, at or near 95-100 percent quality
Candidate Info
11
years in
workforce
8
months
at this job
HS
High School Diploma
HS
Administrative Office Assisting
HS
Medical Transcriptioning
4

Telephone Interviewer

Conducted a variety of social surveys over the phone in both English and Spanish for Survey Center
clients

  • Developed verbal communication skills to effectively interact with a variety of different people
  • Improved and utilized writing and listening skills to optimize data recording
  • Acquired proficiency at refusal avoidance to assure comprehensive research data
Candidate Info
3
years in
workforce
7
months
at this job
BA
International Studies, Italian
5

Telephone Interviewer

Contacted individuals to be interviewed at home, place of business, or field location, by telephone.

  • Provided survey inquiries in accordance with instructions to obtain various specified information.
  • Explained survey objectives and procedures to interviewees.
  • Compiled and recorded data from interview or survey, using computer systems.
  • Reviewed collected data obtained from interview for completeness and accuracy, before submission.
Candidate Info
30
years in
workforce
2
years
at this job
BS
Accounting
Communications
6

Telephone Interviewer

Consistently demonstrated low error rates and high productivity levels

  • Displayed excellent people skills and customer services skills by always dealing with respondent in a professional and courteous manner.
  • Intrinsically motivated to demonstrate patience and listening skills because of believe in the positive attributions scientific research has on society.
  • Undeterred by negative feedback from respondent, instead followed core value of treating people with respect and dignity.
  • Frequently coordinated with supervisors to work shifts my organization needed me to when understaffed.
  • Consistently delivered with great effort and proficiency.
Candidate Info
8
years in
workforce
4
years
at this job
BA
History
7

Telephone Interviewer

Survey customers with polite, friendly and efficient responses to all their inquiries

  • Assisted with procedures as per company standards
  • Provided customers with information, personal selection and service assistance
  • Provided quality customer service and type information directly into computer
  • Promoted business by courteous and efficient service
Candidate Info
8
years in
workforce
4
months
at this job
8

Telephone Interviewer

Accurately conducted data collection with customers via telephone and computers.

  • Ensured client confidentiality at all times.
  • Notified management when phone or computer equipment was missing or was not in good working order.
  • Maintained a productive workstation that was quiet and clean.
  • Provided the highest level of customer service.
Candidate Info
2
years in
workforce
3
months
at this job
9

Telephone Interviewer

  • Provided complete and concise documentation on telephone interviews.
  • Maintained a high level of customer service when dealing with customers internal and external.
  • Trained new employees and kept supervisor updated on their progress.
  • Have thorough knowledge of medical terminology and full understanding of medical impairments and terms.
  • Communicated with applicants and maintained call flow.
  • Received performance bonuses for four years based on personal production and quality.
Candidate Info
11
years in
workforce
5
years
at this job
AAS
Liberal Arts
BA
History
10

Telephone Interviewer

Conducted interviews for several stat behavioral studies

  • Spoke with possible study participants and answered all impromptu questions in a courteous and polite manner over the phone
  • Trained new interviewers
  • Accurately recorded all subject information, both using a computer system and on paper
Candidate Info
5
years in
workforce
2
years
at this job
HS
High School Diploma
BA
Psychology

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