Telephone Banker Resume Samples - Page 2

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Telephone Bankers provide help to customers with their banking needs over the phone. Common job duties listed on a Telephone Banker example resume are taking incoming phone calls, answering to customer inquiries, managing client accounts, promoting financial products, evaluating customer eligibility for loans, and explaining bank policies. Those interested in a Telephone Banker career should be able to demonstrate the following skills in their resumes: knowledge of banking products, telephone etiquette, problem solving, effective communication, being able to work under pressure, and teamwork. Most Telephone Bankers hold a high school diploma or the equivalent and receive on-the-job training.

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11

Senior Service Specialist/escalations Telephone Banker

  • Handled incoming calls from customers and resolving issues on personal and business savings, checking and lines of credit accounts
  • Promoted to Business Banking Division after achieving upstanding statistics in first 3 months on the job.
  • Promoted to Business Banking Senior Service specialist after 1 year on the job.
  • Responsible for handling customer complaints and de-escalating all ongoing issues
  • Utilizing comprehensive banking knowledge of Chase products/services for both consumer and business accounts to expand customer relationships
  • Solved complex problems while utilizing multiple software programs simultaneously in a timely and efficient manner
  • Implement Service Center policies, procedures and quality assurance measures.
  • Flourished in a team environment that thrives in meeting goals and ensuring top-notch customer service
Candidate Info
8
years in
workforce
3
years
at this job
HS
High School Diploma
12

Telephone Banker

  • Directly in charge of answering all incoming calls.
  • Directly responsible for providing customer support and service.
  • Opened and closed bank accounts.
  • Closed and reissued bank cards per the customer request.
  • Provided direct support in the areas of banking.
  • Consistently provided support to customers whom required detailed attention and support.
  • Directly engaged with customers whom required immediate resolve and resolution to account matters.
  • Provided direct support in the form of answering over 80 incoming phone calls per day.
Candidate Info
11
years in
workforce
3
years
at this job
BS
Psychology
Real Estate
13

Telephone Banker IV

  • Provide premier service to Business online customers
  • Provide online technical support including site navigation, deposit services hardware software, general online troubleshooting
  • Offer services and products based on customer needs
  • Maintain quality control/satisfaction scores, constantly seeking new ways to improve customer service
Candidate Info
9
years in
workforce
9
years
at this job
BA
Public Relations
14

Telephone Banker

  • Patient
  • Customer Assistance
  • Heart warming
  • Customer Assistance
  • Sort packages
  • Operating various machinery throughout the factory
Candidate Info
3
years in
workforce
1
year
at this job
Physics
15

Telephone Banker

Responsible for handling 80-100+ calls per day

  • Answering all customer questions regarding their bank accounts
  • Making electronics monetary transfers
  • Processing claims
Candidate Info
7
years in
workforce
9
months
at this job
16

Telephone Banker

  • Assist Customer with balance check, transfers, refunds.
  • Correct or transfer to proper department
  • Correct account errors, and provide customers with other options for more or better account opportunities.
Candidate Info
13
years in
workforce
BA
Marketing

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