Telemarketing Manager Resume Samples - Page 2

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Telesales Managers coordinate staff working in a call center. Their duties include recruiting sales personnel, managing teams, training staff, setting sales targets, developing sales strategies, maintaining customer relationships, and implementing CRM systems. Those looking to secure a Telesales Manager position should demonstrate throughout their resumes selling skills, leadership, results orientation, customer focus, teamwork, attention to details, and multitasking. Well-written resume samples for this position showcase at least a high school diploma and training in business, computers, and customer service.

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11

Telemarketing Manager

Provided access to contact resources for new leads

  • Hired / Fired, trained and scheduled and managed up to 14 Telemarketers, resulting in retention of quality employees who met or exceeded expectations.
  • Regularly updated contact information for Call Sheets and updated appointment calendars for sales team
  • Verified telemarketers hours, calculated base pay, added commissions and submitted to Payroll Department
  • Assisted with general office duties, including special mailings, greeting customers, mail sorting, bulk mailing, etc.
  • Occasionally notarized documents for company
Candidate Info
11
years in
workforce
3
years
at this job
12

Telemarketing Manager

Managed a team of fifteen telemarketers for a restaurant marketing company

  • Trained and monitored individual daily performances to ensure quality and excellent customer service
  • Worked closely with management and internal departments to ensure proper sales communication and to coordinate overall marketing efforts
  • Tracked and monitored calls, reported call details and outcome to clients; Generated final sales reports for submittal to Print Production to complete final stages for job completion
  • Contributed to the ongoing improvement for all areas of telemarketing. This involved developing and implementing ongoing sales training, selling techniques, supervising skills, compensation analysis, program developments, and procedures
  • Responsible for recruiting, interviewing, and hiring new employees
Candidate Info
8
years in
workforce
6
months
at this job
13

Telemarketing Manager

  • Hired, trained, scheduled, led, and supervised a team of 5-6 employees.
  • Analyzed customer service issues and recommended solutions to resolve problems during calls.
  • Prepared daily operations reports and communicated effectively among management team to improve business goals.
  • Maintained and updated client information in prospect database.
  • Ensured quality customer service and consistently produced profit; exceeded corporate goals by […]
Candidate Info
5
years in
workforce
2
years
at this job
AA
Hospitality Fundamentals
14

Recruiter / Telemarketing Manager

A reseller of GTE / Verizon long distance as well as other telecommunications services for both business and residential customers in the local area.

  • Managed 25 Telesales Representatives while coaching and mentoring new employees in order to keep the proper focus on the company goals.
  • Preformed daily call monitoring and call coaching to insure the quality of customer service that was being provided to the customers.
  • Conducted interviews on all new employee prospects for the telemarketing team.
  • Calculated and processed quarterly and annual sales reports for Senior Managements monthly meetings.
Candidate Info
2
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
Global Management, International Management
15

Telemarketing Manager

  • Manage a team of 20 telemarketing operators setting appointments for potential buyers to visit and tour different resort locations
  • Generated and distributed daily reports to appropriate personnel
  • Effectively communicated with team members to maintain clearly defined expectations
  • Routinely prepared and evaluated reports to identify problems and areas for improvement
  • Provided detailed monthly departmental reports and updates to senior management
Candidate Info
4
years in
workforce
1
year
at this job
16

Telemarketing Manager

Managed inbound/outbound telemarketer training, including coaching telemarketers in delivery, timing and closing

  • Assisted in processing and closing loans
  • Explained products or services and prices, and answered questions from customers
  • Answered telephone calls from potential customers who have been solicited through advertisements
  • Recorded names, addresses, and reactions of prospects contacted
Candidate Info
2
years in
workforce
2
years
at this job
HS
High School Diploma
17

Telemarketing Manager

  • Assigned to a department that was not meeting objectives. Doubled revenue generated by the department for 3 of the 5 years of tenure.
  • Managed department of three to five teams and 30 to 50 employees.
  • Created, trained, and managed scripting for sales and renewals.
  • Responsible for projects and maintenance of automated dialer and ACD system.
  • Coordinated photographer scheduling and customer satisfaction programs.
Candidate Info
13
years in
workforce
3
years
at this job
HS
High School Diploma
18

Editorial Telemarketing Manager

Hired, trained and developed a staff of 45 employees in a call center environment

  • Edited material on a weekly basis for the Southeast Regional Publication
  • Maintained employee records/documentation relating to personnel activities such as staffing, recruiting, training and grievances
  • Executed and delivered performance evaluations on a quarterly basis
  • Developed employee award program that increased employee retention
Candidate Info
10
years in
workforce
10
years
at this job

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