Technical Support Associate Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Technical Support Technicians help an organization’s employees or customers to solve technical issues. Usual duties listed on a Technical Support Technician resume sample are taking phone calls, chatting with customers, diagnosing technical problems, making recommendations on how to fix them, and helping to write user manuals. Those looking to work in the field should be able to showcase in their resumes technical expertise, costumer focus, attention to details, problem-solving skills, and the ability to work in a stressful environment. Employers accept candidates even holding just a high school diploma and provide on-the-job training.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Technical Support Associate

Performed hardware, software, and network maintenance on all Cisco Layer 2 and Layer 3 LAN equipment to maintain optimum network performance and security compliance.

  • Provided Tier 2 support for a customer base of 2,000+ users.
  • Provided over the phone hardware and software support to remote employees.
  • Participated in an on-call rotation for LAN support.
  • Created, implemented, and maintained logon scripts via ScriptLogic for all GE Money Americas sites to provide network drive mapping, file copies, and business related settings to all applicable desktops and laptops.
  • Responsible for leading, maintaining, and completing multiple LAN and desktop projects requested by the business ensuring they are complete efficiently and in a timely manner.
  • Received several POP awards for outstanding performance.
Candidate Info
4
years in
workforce
4
years
at this job
HS
High School Diploma
AAS
Associate of Applied Science
BS
Information Systems Security
2

Technical Support Associate

Provided troubleshooting, support, and maintenance to North American customers for hardware and software issues of HP laptops

  • Documented technological issues and resolutions in the knowledge base
  • Presented new issues and resolutions to teams
  • Provided analytical reports about the test to project manager using advanced Excel features
  • Established customer relationships by resolving the issues and following up by doing call backs
Candidate Info
8
months in
workforce
8
months
at this job
BA
Computer Science & Engineering
MS
Management Information Systems
MA
Master of Arts
3

Level 2 Technical Support Associate

Advanced troubleshooting of credit card processing hardware such as Verifone POS/POP, Fortigate Firewall, Netgear switches, gateway and electronic payment server (EPS) using RSDB-Aqua

  • Handle customer escalations and follow-up as needed
  • Escalated issues to third party vendors; provided assistance to field representatives, and followed-up to ensure customer satisfaction
  • Identified and thoroughly document chronic issues
  • Performed problem investigation and researched to resolve system related issues
  • Recorded and maintained information of all assigned client issues and resolutions using E-Maintenance Ticketing System
  • Created articles, updated old procedures, and contributed new ideas to the knowledge base for continuous improvement.
Candidate Info
5
years in
workforce
11
months
at this job
AAS
Information Technology
BS
Technical Management
MA
Master of Arts
4

Senior Technical Support Associate

Trained and managed a team of 5 members for handling severity level 3 and 4 technical issues

  • Provided level 2 direct customer support for DTAG business applications in a web based environment
  • Raised incident notifications and worked on successful restoration of services by following up on the resolution of the assigned incidents
  • Worked on CRM tool to monitor daily call log and FCR Reports to ensure that the SLAs met with expectations
  • Documented a Standard Resolution Matrix to highlight critical success factors on severity 4 issues resulting in reduction of customer escalations by 30%
  • Utilized resources from other departments and ensured efficient issue handling and resolution provision
Candidate Info
1
year in
workforce
6
months
at this job
BE
Electronics & Telecommunication
MS
Computer Networks
5

Technical Support Associate

Used government approved test procedures to perform various functional electronic testing and troubleshooting of power supply, transmitter and RF modules, and units at high and low voltage parameters.

  • Created and revised documented instructions that described the manner in which an item is to be manufactured, inspected, and tested and the sequence of movement through manufacturing, inspection, and test operations.
  • Troubleshot failures within modules and units to component level.
  • Performed cross climate and vibration stress testing.
  • Trained new employees in planning procedures.
Candidate Info
12
years in
workforce
7
years
at this job
AS
Missile Maintenance Technology
Computer Information Systems
6

Technical Support Associate Tier Ii- Help Desk

Provided tier II technical support via phone in a high volume call center environment.

  • Responsible for troubleshooting networking components, hardware, software, and whole home networks.
  • Repaired network configuration and connectivity issues.
  • Configured and diagnosed VOIP systems.
  • Completed Outlook to Lotus Notes Migration including configuration and backups.
  • Awarded Revolutionary Representative of the month every month of my contract.
Candidate Info
2
years in
workforce
9
months
at this job
AS
Electronic Engineering Technology
AS
Network Systems Administration
7

Customer Care/sales/technical Support Associate

Trained and worked as an AT&T Mobility Customer Care/Sales/Technical Support Representative.

  • Resolved over 50 inbound inquiries regarding customer mobility contracts/services daily.
  • Managed customer accounts in regards to providing account status, processing payments, setting up payment plans, providing usage and billing details,
  • Consistently exceeded performance benchmarks in all areas (willingness to recommend, first call resolution, call backs, average call handle time, transfers, and digital first) by averaging over 109% on monthly overall attainment.
  • Ranked #1 out of over 220 agents in the center for the months of November and December, 2014.
  • Earned an average of 97% in a series of random evaluations conducted by AT&T.
  • Received numerous 10/10 ratings on customer surveys based on their willingness to recommend AT&T in regards to their customer service experience and first call resolution.
  • Trained and proved ability in establishing great rapport and trust, and asking probing questions in order to accurately identify the customer's issue and seize any opportunity to sell products/services which accommodate the customer's needs.
  • Performed credit evaluations in order to check customer eligibility for products/services, and handled credit card/check orders.
  • Performed troubleshooting and technical support services, and completed data entry services during each call.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Electrical And Software Engineering Candidate
8

Technical Support Associate

Diagnosed UL locks, keypads, motherboards, circuit boards and solenoids to determine malfunctions, isolate issues and offered solutions to resolve.

  • Processed and responded to fire/burglary claims for [company name]s.
  • Set-up extended warranties and registrations for new and existing customers.
  • Provided E-mail correspondence with online customers through the contact us web link.
  • Provided quality assurance tests on UL listed locks and created Excel spreadsheets with data trends.
  • Collaborated with management and manufactures on testing new and used UL listed locks, mechanical dials, keypads, motherboards, biometric imprints and keys.
  • Coordinated the set-up of service technicians to offer field support to warranted clients.
Candidate Info
8
years in
workforce
3
years
at this job
AAS
Science / Paralegal
9

Specialist Technical Support Associate

Duties included: Providing technical support to security system installation and service technicians while maintaining company standards of service.

  • Supported hardware includes ADEMCO/Honeywell brand burglary and fire panels, residential and commercial UL peripheral devices up to and including door contacts, smoke/heat detectors and motion sensors. Some support of access control points offered for basic programming and troubleshooting.
  • Provided web-based training for field technicians on ADEMCO/Honeywell brand security products while maintaining training materials.
  • Participated in database administration by updating documents stored on company server.
  • Participated in beta testing of new products and providing appropriate feedback.
  • Served as a mentor to new hires and assisted with appropriate training.
  • Required skills included advanced troubleshooting abilities, in-depth knowledge of UL specifications, a strong electronic aptitude and the ability to accept personal responsibility while working with life safety.
Candidate Info
7
years in
workforce
4
years
at this job
AS
Computer Programming
BA
Business Administration
MA
Psychology
10

Technical Support Associate

Provided desktop support for AT&T employees; diagnosed and resolved system issues

  • Installed and configured hardware operating systems and applications
  • Monitored and maintained computer systems and networks
  • Recognized for excellent customer service skills. Continually received the highest amount of favorable customer satisfaction feedback among all 25 team members
Candidate Info
9
months in
workforce
6
months
at this job
BA
Computer Science
MA
Computer Science

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!