Technical Specialist Resume Samples

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Technical Specialists repair, monitor, and help implement computer networking systems for business entities. Their resumes reflect such skills as installing, configuring, and managing Windows on client computers; configuring and troubleshooting Outlook, Thunderbird, and Incredimail-related issues; troubleshooting malware and virus infection-related issues; taking restoring backups on client systems; and installing and performing advance troubleshooting of printer-related issues. Example resumes show that employers may only require candidates to have completed some computer courses and have prior work experience to be considered for the position.

For more information on what it takes to be a Technical Specialist, check out our complete Technical Specialist Job Description.

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1

Technical Specialist

Maintained knowledge of current hospital policies, procedures, and practices

  • Oversaw a team of @30 cafeteria and tray line staff, managed a 30K hospital cafeteria budget
  • Reduced cafeteria spending by 10% over previous fiscal quarter by minimizing food costs, establishing and utilizing portion controls, and staff percentages
  • Decreased theft/ loss by 20% over previous fiscal quarter; caught and stopped $20,000 of theft
  • Developed procedures to reduce opportunities for employee/hospital loss and theft
  • Diversified business experience in office procedures involving office supervision of personnel, liaison with executive staff, preparation of reports and correspondence
Candidate Info
10
years in
workforce
6
years
at this job
AAS
Business Management
2

Technical Specialist

Increased volume by 10% in a $2.5 million territory in New England.

  • Implemented training courses for distribution partners and end users - speeding profitability, decreasing cycle times, providing cost savings
  • Suggested new products increasing earnings by 30% over budgeted expectations.
  • Developed Excellence in Sales & Negotiating training courses.
Candidate Info
34
years in
workforce
3
years
at this job
AS
Electrical-mechanical
3

Assistant Technical Specialist

Created data summaries and dashboards using statistical and visualization tools to present results to management.

  • Wrote and executed validation plans that directly contributed to over $1MM in savings through consumable reuse and/or elimination in automated processes. Assembled data to evaluate efficacy and accept or revise plans.
  • Reviewed yearly maintenance and cost data to substantiate decision to discontinue renewal of vendor service contract for robotics equipment, saving over $200k.
  • Trained qualified laboratory staff on advanced maintenance procedures for Hamilton STAR Liquid Handling Robotics Instruments.
  • Interfaced with laboratory departments to oversee custom process automation projects from conception to completion. Ensured on-time delivery of results.
Candidate Info
2
years in
workforce
1
year
at this job
BS
Biological Sciences
MS
Decision Analytics
4

Technical Specialist Manager

Developed low performing agents to reach number one in Agent Interaction scores, Avoids and Sales Leads.

  • Drove sales leads to exceed department goal of 14 sales leads per 1000 calls.
  • Conducted interviews for HR to determine hiring eligibility and qualifications.
  • Developed high level reports and sales projection to corporate.
  • Monitored CPI costs and developed incentive programs for the retention committee.
  • Developed a team of agents who were number one in Sales for 6 months in a row, exceeding goal by 25%.
  • Designed and led training seminars for new sales products available to customers.
Candidate Info
6
years in
workforce
2
years
at this job
HS
High School Diploma
BA
Psychology
5

Technical Specialist

Championed marketing programs and general business solutions resulting in increased customer traffic and sales, in a declining Host sales environment.

  • Implemented company's most successful sales promotion resulting in record customer traffic increase of 13% comp
  • Sales increases of over 15% and profit increases of nearly 22%
  • Maintain official company page on Facebook to facilitate interaction with customers.
  • Investigated lists of vendors on the market, appropriate for firm and selected optimum for production
Candidate Info
11
years in
workforce
2
years
at this job
BS
Business / Marketing
6

Senior Application Product Specialist, Technical Specialist 1

Delivered high-level customer service and level 2 support on +Medic PM, Misys PM and Misys Tiger systems.

  • Reduced escalation to technical or application resources and increased client satisfaction by effectively communicating basic troubleshooting steps to customers via phone, resolving many application issues, and OS functions such as backups, user permissions and with non-networked hardware at first contact.
  • Grew customer loyalty and acted as primary contact for Boice Willis Clinic by resolving issues, cross communicating with other departments through personalized attention and thorough issue tracking which contributed to Misys retaining business.
  • Met or exceeded company metrics for call closure and customer satisfaction ratings by providing outstanding customer service and resolving issues in friendly, efficient manner.
  • Escalated and coordinated with clearinghouse resources by adding new provider records into database and assisting customers with basic EDI transmission issues, including interpreting rejections on carrier reports or resending of misplaced remittance files.
  • Maintained customer loyalty and business by supporting many clients in preparing for enforcement of upcoming HIPAA privacy standards, consulting with clients on completing government forms and assisting with application field setup in new HIPAA compliant version of company software, ensuring smooth workflow and productivity through process.
Candidate Info
1
year in
workforce
1
year
at this job
BA
English And Psychology
7

Senior Technical Specialist, Catalyst and Research Materials Lab Manager

Mentor technical staff, ensure data quality and operations integrity of analytical laboratory, coordinate and steward R&D projects through real-time delivery of reliable, accurate data, and develop new methods / grow capability as needed to support business objectives.

  • Supervised real-time materials characterization supporting root cause analysis for 5 global refineries resulting in $6-10M catalyst procurement savings annually
  • Accelerated project schedules by 6-months through new, specialized characterization methods development resulting in $2M resource savings
  • Recipient of 2013 BP Helios Award for leadership in support of business operations
  • Analytical SME and trainer for 25 exempt/non-exempt research team members
  • Improved laboratory safety and workflow efficiency by 25% over a 2-year period through application of SPC, QA and lean-quality best practices
Candidate Info
14
years in
workforce
4
years
at this job
BS
Chemistry Minors Biology And Mathematics
8

Information Systems Technical Specialist

Systems Administrator and project lead producing timely completion of IT projects ranging from small-scale upgrades to $250k+ facility-wide infrastructure & operations changes.

  • Maintained virtualized Windows Server infrastructure, user management (Active Directory, DFS, & NTFS for 300+ users), and a number of enterprise applications
  • Responsible for deployment & maintenance of disaster recovery solutions: led team training, and performed validation of processes exceeding division audit standards
  • Managed plant networking resources including TCP/IP, DHCP, DNS, Cisco switches/access points, Avaya phone system, cellular service, and T1 circuits
  • Provided MSSQL database administration functions: migration, consolidation, and quality assurance reporting
Candidate Info
5
years in
workforce
4
years
at this job
Management Information Systems / Finance
9

Senior Technical Specialist - IT Operations

Administered over 500 Dell computers used by on-site agents and leaders for BtoB and BtoC company contracts.

  • Conducted tasks and updated check lists for computer and phone servers, networks and backups.
  • Performed tape backups and restorations for workstations with two years of off-site storage at Iron Mountain.
  • Configured and maintained 20 iPads on a wireless network for team leads to coach agents on the production floor.
  • Communicated with [company name] technology resources around the world and did regular late night updates.
Candidate Info
18
years in
workforce
11
months
at this job
AS
Associate of Science
BS
Communications And Journalism
Design
10

Aviation Ordnance Technical Specialist

Managed and coordinated ammunition supply functions, which included, procurement, receipt, storage, issuing, handling, shipment, and renovation of ammunition.

  • Advised leaders on matters related to the development of allowances for training and combat operations.
  • Managed and maintained assets worth $1.2 million.
  • Ensured compliance with and developed policies, regulations, and safety precautions as required.
  • Directed the daily activities of 18 assigned personnel.
Candidate Info
21
years in
workforce
4
years
at this job
AS
Healthcare Management And Supervision And Management
BA
Healthcare Management

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