Technical Analyst Resume Samples

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Technical Analysts study the fluctuations of the stock market in order to be able to provide their clients with critical investment advice. Skills highlighted on example resumes of Technical Analysts include utilizing industry tools and technology and studying their affects on project goals, and performing coding and programming tasks to specification and in accordance with development standards. Candidates should be able to list at least a bachelor's degree in finance on their resumes, though licensure may also be required, depending on state law and the duties specific to the job.

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1

Technical Analyst

Serve as an escalation point for hardware and network related questions.

  • Directly responsible for managing over 450 Army Corps of Engineers connectivity sites.
  • Provided help desk training to 5 new employees on hardware, connectivity, and software applications.
  • Provided computer help desk support and training to end users.
  • Performed hardware installation and maintenance for desktops, laptops, printers, and peripherals.
  • Supported several forms of connectivity such as DSL, VSAT, 4G, and VSAT.
  • Accurately documented all issues within JIRA Ticketing software.
Candidate Info
11
years in
workforce
3
years
at this job
HS
High School Diploma
AAS
Information Technology
2

Technical Analyst

Manages a team and produces daily threat reports for multiple Fortune 500 clients.

  • Maintain quality assurance in reporting procedures to ensure client satisfaction.
  • Applies Cyveillance patented technology to identify relevant information.
  • Assists with customer care.
  • Identifies and communicates improvements to the client delivery process and departmental productivity.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Computer Science
Software Development And Security
3

Senior Technical Analyst

[company name]'s Association Anywhere (AA) is a web-based association management software (AMS) system, used by leading profit and non-profit professional associations and trade organizations throughout the US and Europe, to streamline operations, enhance member services and enable constant innovation. The product is integrated with an association's website and back-office applications, aggregating membership and automating financial and administrative operations into a single secure database.

  • Member of the Client Services and Relations (CSR) team, providing guidance and support to 30+ existing AA customers, as well as to their 3rd party integrators and service providers
  • Functioned as the engineering resource in CSR, designing, writing and implementing various customizations as well as APIs for integrations with 3rd party vendors
  • Responsible for analyzing customer business processes and providing/designing improvements to streamline their business processes, including automating data processing
  • Provided expert analysis to troubleshoot technical and functional-related issues and problems, including finding and fixing bugs in the base product
  • Analyzed and validated requirements against potential software solutions, then implemented those solutions that achieved the customer's desired result(s)
  • Responsible for managing various customer integrations, including designing, developing and implementing an integration between a customer and their Learning Management System (LMS) provider and Scantron, which included writing APIs and a nightly feed between the 3 companies so data could be sent to the vendors and exam results could be retrieved and processed in AA
  • Contributed to the design and development of the base product module roadmap including events/expo, membership and customer management
  • Managed the redesign and changes in configuration and code of various customer processes in order to streamline their on-line membership join process
  • Performed extensive unit, functional and regression testing of base product enhancements of the AA application to ensure efficient execution and compliance with business and technical requirements.
  • Provided training and wrote documentation for various AA modules including Event Speakers' Proposals and on-line Submittals
Candidate Info
19
years in
workforce
3
years
at this job
BS
Computer Science
4

Technical Trainer/technical Analyst

Key Responsibilities: Department Training, Application Testing, Customer Support, Client Relations and Personnel Management

  • Assisting in the implementation of multiple applications across the organization.
  • Working with external customers to gain feedback on current processes and tools.
  • Train department on new process and tool changes.
  • Ensuring customer satisfaction and department SLAs are met.
  • Coaching, mentoring and managing personnel within the team.
Candidate Info
10
years in
workforce
5
years
at this job
BS
Education
Scrum
5

IT Technical Analyst

Basic Windows 7 and 8.1 Desktop Troubleshooting, Software Installation and Configuration, and addressing client issues in a timely manner.

  • Building Windows 7 and 8.1 Images for server and VDI Deployment
  • Requirements Gathering, Verification and QA for application packaging. Documenting any issues and step-by-step instructions on how to install software and/or recreate issues.
  • Worked on-site with client partners to create and implement application packaging process, increasing output from two applications packaged per month to 15.
Candidate Info
8
years in
workforce
2
years
at this job
BS
Journalism / Communication
6

Technical Analyst

Technical support across multiple lines of business focused on ensuring the day to day operations
related to Network and computer systems.

  • Converse with end users, technology teams, and vendors to resolve incidents and fulfill requests
  • Responsible for the development of new hire training material in conjunction with multiple levels of leadership
  • Deliver exceptional customer service to all levels by consistently troubleshooting issues with customer first
Candidate Info
9
years in
workforce
1
year
at this job
BS
Computers
7

Engineer/technical Analyst

Evaluating manufacturing, commercial, and other type of facilities for compliance with all state and federal applicable air pollution rules and regulations

  • Read, comprehend, and interpret state and federal rules and regulations
  • Performs on-site inspections for sources of air pollution and prepares detailed reports for each inspection and compliance determination
  • Performs engineering calculations in the determination of compliance status
  • Investigations of citizen's complaints of air pollution problems
Candidate Info
2
years in
workforce
5
months
at this job
Chemical Engineering
8

Client Technical Analyst

Assisting customers with a wide variety of technical issues and concerns. Handling inbound calls as well as making outgoing calls. Working technical cases created by internal groups or submitted by customers through email. Troubleshooting, technical assistance and light training for end users with all ADP | Cobalt products and services including logins, email accounts, website editing and display issues, troubleshooting third party code, inventory and inventory feeds.

  • Working with several internal groups such as Account Advocates, Sales, and Escalation Support on customer issues.
  • Assisting customers through inbound calls as well as issues submitted via email through outbound calls and emails, exceeding the daily stats at an average of 25 issues handled daily (floor average 17) and an average call time of 7 minutes (floor average 12 minutes).
  • Utilizing as well as contributing to an extensive internal Knowledge Base covering all facets of support.
Candidate Info
12
years in
workforce
2
years
at this job
HS
High School Diploma
9

Technical Analyst

  • Primary point of contact for information technology issues for over 30,000 enterprise users and 300 sites that consisted of local, global and offshore.
  • Delegate and routed call logs to the proper support team when needed.
  • Repaired and administered Active Directory user accounts and profiles Install and upgrade company standard software applications.
  • Use System Management Server remote tools to connect to users systems.
  • Diagnose hardware laptops, servers, desktop, printers, and LAN connection.
  • Provide technical support to home office and remote offices within region.
  • Executive Support for C-Level Executives (Managers and VP's and Senior VP's)
  • Communicated with all IT departments to ensure prompt issue resolution and demonstrated proven ability to interpret information to prevent escalation of problems.
  • Design support verification documentation for use across the enterprise.
  • Onsite and telephone PC/laptop hardware/software support on multi-tiered an enterprise network.
Candidate Info
10
years in
workforce
8
months
at this job
10

Technical Analyst

  • Consulted clients on implementing [company name] AMS software into their websites
  • Front end development for our eCommerce suite with design and implementation of full websites
  • Implemented the website redesign process within [company name]
  • ASP.NET VB development, including some controls that were added as stock functionality
  • Wireframe construction from technical documents to present to the client
  • Working towards MCSD: Web Applications, including ASP.NET certification
  • Trained clients on our CMS as well as our e-business control suite
  • Worked with R&D to update our web controls to be HTML5 compliant and responsive
  • As a member of the marketing team, worked to redesign and manage content for several internal
Candidate Info
5
years in
workforce
2
years
at this job
BS
Recording Industry

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