Technical Advisor Resume Samples

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Technical Advisors are in charge with developing and executing technical programs while also providing advice to staff. Common job duties highlighted on a Technical Advisor example resume are collaborating with technical project groups, supervising technical activities, ensuring technical assistance, and allocating resources. Those interested in a Technical Advisor career should be able to demonstrate the following skills in their resumes: technical knowledge, problem solving, organizational skills, teamwork, attention to details, computer competences, and good communication and interpersonal skills. At least an Associate’s Degree in a technical field is required for this job.

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1

at Home, Technical Advisor

  • Provided exceptional customer service experience over the phone and exceed monthly metric requirements, including an AHT of 17 minutes or less and a 95% or better satisfaction rating.
  • Multitasked across systems and applications, analyzed and resolved technical issues, and comfortably navigate a virtual work environment.
  • Demonstrated the ability to prioritize and manage time, as well as the discipline to work independent from team and manager.
Candidate Info
3
years in
workforce
1
year
at this job
BBA
Marketing
2

Senior Level Technical Advisor

  • Advanced from a base level role to the highest customer facing role within the first year
  • Managed call flow and responded to technical support needs of customers
  • Consistently reviewed technical documentation and procedures
  • Identified and solved technical issues with a variety of diagnostic tools
  • Defined, documented, and logged best technical practices
  • Upheld Apple's high priority security protocols and level of customer service
Candidate Info
7
years in
workforce
3
years
at this job
HS
High School Diploma
3

Senior Manager, Cyber Technical Advisor

Serves as a subject matter expert for multi-agency, multi-service cyber operations support. Prioritizes operations, directs incident triage, analysis, and event monitoring within a $24 billion enterprise network. Coordinates directly with national leadership offices and intelligence agencies to identify cyber threats and potential global impacts within the Department of Defense Information Network (DoDIN) and strategic partner environments.

  • Oversees 315 information security personnel and a $4.5 million budget to resource key training, certifications, and assessment projects
  • Secretary of Defense and Defense Digital Service global cyber programs and assessments lead
  • Architected commercial “crowd sourcing” security assessments, which revealed 207 previously unidentified network vulnerabilities
  • Guides management on information security risk issues and serves as advisor to peers, team members and the enterprise
  • Synchronizes policies, processes and network operations within the U.S. Government
  • Led cyber threat evaluations through proactive analysis and coordination with various intelligence agencies and strategic partners
  • Revises corporate policies and processes to create standard operating procedures for specialized enterprise operations
  • Reduced network threats by 60% in three weeks after implementing new enterprise security strategy
  • Coordinated multi-agency response actions after crippling cyber attack, reducing the risk and removing the threats from multiple networks
Candidate Info
12
years in
workforce
2
years
at this job
BS
Occupational Education
MS
Information Technology Management
Leadership And Management Course
4

Technical Advisor

  • Provided technical assistance via telephone and e-mail
  • Scrutinized equipment malfunction and processed customer service requests
  • Implemented technical product training for internal and external customers
  • Analyzed, repaired, calibrated and operated analytical instruments
  • Utilized problem solving tools to improve team performance
  • Recipient of 2012 Albert Ott Award for extraordinary performance
Candidate Info
7
years in
workforce
5
years
at this job
BS
Civil Engineering
BS
Psychology
5

Technical Advisor I & II

Promoted to Tier 2 after 8 months of service at the Tier 1 level

  • Promotion was based on my ability to exceed company goals
  • Handle escalated calls about Apple products and customer service
  • Mentored new hires for both Tier 1 and Tier 2 positions
  • Offered optional services on the phone to benefit the customer
  • Over 9 years of call center experience, with the ability to multitask on the phone and computer
Candidate Info
23
years in
workforce
3
years
at this job
AA
Associate of Arts
BS
Information Technology
MBA
Business Administration
6

Applecare At-home Technical Advisor

Multitask across several systems and applications.

  • Analyze and resolve a variety of complex technical issues.
  • Customer focus and passion for support.
  • Consistently ranked top 5 and led team in performance metrics.
Candidate Info
15
years in
workforce
2
years
at this job
BS
Photography
MA
Elementary Education
7

Mac+ Tier 2 Senior Technical Advisor

  • Extensively trained to transition into Macintosh computer technical support
  • Provided Tier 2 Supervisor support to Apple customers Mac & iOS Tier 1 advisors
  • Provided flexible customer service by identifying the communication style of customer and matching my style to compliment theirs.
Candidate Info
5
years in
workforce
11
months
at this job
BA
Communication Studies
8

Technical Advisor

  • Research and diagnose technical issues, implement resolutions.
  • Engage and educate customers throughout the troubleshooting process.
  • Achieve consistent 90% and higher in monthly customer satisfaction ratings and issue resolution.
  • Maintain composure and patience in face of difficult customer situations.
Candidate Info
10
years in
workforce
2
years
at this job
AS
Business
BA
Communication
9

Founder, Chief Technical Advisor (cto)

  • Secured Small Business Innovative Research (SBIR) Federal Grant from National Science Foundation (NSF)
  • Led effort for Disrupted Technology for touch panel market and related transparent conductor materials
  • Led effort for Disrupted Technology for thin film photovoltaic solar cell (TFPV) market
  • Responsible for all R&D and Intellectual Property portfolio generation
  • Recruited CEO and Established World Class Technical Team
  • Consulting services for Green Technology and Government R&D proposal generation
  • Expertise in soft processing of "Green Materials" for touch screen, low-E windows, solar cells, etc.
Candidate Info
20
years in
workforce
7
years
at this job
MS
Electrical Engineering
10

Technical Advisor

  • Oversee health, fitness, welfare, and discipline of a team of 40 soldiers responsible for readiness and operation of an armament of four Howitzer cannons representing over $10M in government assets
  • Train soldiers in equipment operation, mission objectives, and vehicle maintenance
  • Coordinate maneuvers and platoon support activities focused on supplies, maintenance, and food service
  • Assist the Platoon Leader with technical planning, direction, and supervision
Candidate Info
21
years in
workforce
2
years
at this job

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