Tech Support Resume Samples

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Tech Support Specialists, also known as Computer Support Specialists, provide help and advice to organizations who are using computer software or equipment. Responsibilities highlighted on example resumes in this field include providing enhanced collaboration capabilities, including desktop, content sharing, AppleTV and white-boarding; and engaging with all levels of the company in identifying solutions, providing guidance, building trust, training, and strengthening relationships. A bachelor's degree is required on the resumes of those interested in some Tech Support Specialist positions, but an associate's degree or postsecondary classes may be sufficient for others.

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1

Maintenance Tech Support Lead

Led a team of two supervisors and fifteen front line employees responsible for taking direct calls from clients to provide maintenance and systems support.

  • Ensured dispatched events kept to a minimum and calls answered within the contracted SLA. Meeting or exceeding SLA specifics per the contract terms.
  • Led team to develop service procedures and validate technical documentation for proprietary systems encompassed in the service contract.
  • Participated in interviewing and vetting team hires and lead role for development and recommended discipline of the team if required.
  • Daily review and process all service tickets to ensure appropriate time and materials were invoiced. Recommended corrective actions relating to any overcharges or quality issues with vendors.
  • Assisted in providing and compiling performance and cost data for Black Box executive monthly service review.
  • Represented my team during monthly service review sessions, implementing any needed changes in process guidelines revealed during metrics review.
Candidate Info
12
years in
workforce
11
months
at this job
2

Tech Support Representative

Handled questions via phone addressing hardware, software, and/or telephone related issues

  • Reported/escalated issues through the appropriate channels
  • Effectively communicated (verbally & written) information with team members & customers alike
  • Diagnosed & provided a path to resolving various technical issues
  • Proactively identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles
Candidate Info
4
years in
workforce
8
months
at this job
HS
High School Diploma
3

Systems Administrator and Tech Support

Took care of clients' servers and computers remotely using VNC, pcAnywhere, GoToAssist and in person as well.

  • Repaired desktop & laptop computers. Configured network including Wi-Fi issues.
  • Performed data recovery and data backup for the customers and businesses.
  • Provided computer repair, computer and network configurations, cell phone services, video rentals, and internet use through an internet café.
  • Maintained and ran Internet Café.
  • Updated movie sales and rentals data. Promoted sales and services creating coupons, using internet services and other means.
Candidate Info
19
years in
workforce
4
years
at this job
Physics, Chemistry And Mathematics
Leadership Development
4

Technical Support Technician, Gold Tech Support

Responsible for providing technical resolution to gold or professional support contracted customers experiencing problems with Dell systems.

  • Provided assistance to gold contracted customers and lower level technicians engaged in solving customer problems with Dell computer system software. Diagnose hardware/software issues with customers and implement fix or dispatch technician with appropriate parts
  • Designed Customer call ownership to help technicians track call progress from beginning to resolution. Helped increase call closings by 10 percent
  • Consistently ranked in top 5 percent in performance metrics
  • 100 percent customer satisfaction rating from customer surveys
  • Voted team player of the quarter by my peer
  • Received outstanding performance award from management
Candidate Info
7
years in
workforce
3
years
at this job
5

Tech Support Agent

Provided customer support and technical issue resolution for home appliances and electronic devices.

  • Initiated service tickets for units when troubleshooting was not successful.
  • Facilitated follow-up calls with unsatisfied customers to ensure issues are resolved and the customer is content.
  • Maintained a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for time management and optimization.
Candidate Info
12
years in
workforce
1
year
at this job
6

Tech Support Specialist

Provided exceptional customer service to internal user community while following industry best practices.

  • Installation and deployment of PCs with Windows & for End Users with complete resolution.
  • Provided navigation and troubleshooting support for proprietary applications.
  • Precisely documented and communicated global changes to End User community.
Candidate Info
4
years in
workforce
1
month
at this job
7

Tech Support Representative

Provided over the phone customer service to customers with Apple products and devices

  • Logged customer complaints and steps used to resolve customer complaints and issues
  • Assisted customers with troubleshooting issues regarding software and hardware
  • Answered customer questions regarding product policy and warranty
  • Handled shipping and receiving issues regarding Apple products
  • Recommended, selected, and helped customers select merchandise based on need and desires
  • Helped customers using Apple products on Windows based operating systems.
Candidate Info
5
years in
workforce
10
months
at this job
C
Computer Technology
8

Senior Tech Support Technician

Administrated a simple Knowledge Base for the Technical Support group on different topic from general required network configurations, basic PC hardware and software, to advanced information on functional configurations of mobile devices testing and firmware flashing

  • Acted as a senior technician to assist fellow technicians in time of needs and to ensure all support calls are resolved to the satisfaction of end users
  • Researched and tackled difficult issues when all known solutions did not work and the "think out of the box" idea is needed
  • Built base and functional based customized Ghost images for all PC models to meet the IT group policy and standardized requirements
  • Performed different technical support activities involving Windows users supporting, PC images Ghosting, hardware and software installation, modification and repair of complex RF testing and cellular device flashing equipment and computer system including desktop and laptop
  • Maintained and configured software and PC equipment for software flash download and RF testing station
  • Performed necessary equipment repairs and preventive maintenance in a timely manner
  • Prepared test and applications for monitoring desktop performance as needed, and then provide performance statistics and reports
Candidate Info
13
years in
workforce
3
years
at this job
AAS
Computer Science - Application Development
AAS
Information Technology - Pc Support
Voc
Computer Network Technician
9

Tech Support Assistant

As a self-driven employee at [company name], I have assumed a vast variety of important responsibilities other than the regular maintenance of the computer lab and printers. In particulars, I assisted my supervisor instituted a much more efficient and systematic approach to the imaging process. We adopted the open source computer cloning solution - FOG, the Free OpenSource Ghost. I initiated and maintained FOG imaging cluster servers in Linux systems, thus reducing image distribution process times by 60% as compared to previous method. Furthermore, I also developed Rails web UI application with Bootstrap to facilitate non-Linux users familiarize control image distribution function. Along with using VirtualBox to test configurations, our imaging approach significantly expedite imaging, system reparation and new equipment installations.

  • Set up and maintained FOG imaging servers in Linux systems, reducing image distribution process times by 60%.
  • Developed Rails web UI application with Bootstrap to facilitate non-Linux users familiarize control image distribution function.
  • Simulated system configuration by using VirtualBox to test development and production environments.
  • Established imaging systems for desktop and laptop to improve system repairs and new equipment distributions.
  • Troubleshooted connection issues between network printers and Pharos print management system.
  • Daily maintenance of desktop systems and enhancing, especially in desktop and laptop hardware.
Candidate Info
3
years in
workforce
3
years
at this job
BBA
Finance
10

Tech Support

Provided technical assistance to 700 staff on a network of more than 400 workstations

  • Repaired, serviced, and replaced parts, boards and equipment for Hewlett Packard computers
  • Performed troubleshooting and routine maintenance on computer systems and related equipment
  • Reimaged desktops and laptops using Ghost software
Candidate Info
4
years in
workforce
2
years
at this job
AS
Accounting And Business
AS
Micro-computing Engineering
BA
Bachelor of Arts

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