Tech Support Analyst Resume Samples

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Technical Support Analysts help implement new technologies in various organizations and evaluate the performance of information technology systems. Well-written resume samples for this job highlight duties such as providing suitable solutions to customers, performing root cause analysis, developing and testing technologies, making sure client objectives are met, configuring PC systems, and documenting interventions. Based on our selection of example resumes, successful Technical Support Analysts demonstrate information technology knowledge, technical expertise, customer service orientation, problem-solving abilities, analytical thinking, and communication skills. Most eligible candidates hold a Bachelor’s Degree in computer science or a similar field.

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1

Tech Support Analyst (concurrently)

Supported a regulated and complex 24/7 Global wide IT Data Center in North America, Asia and Europe maximizing hardware and software systems availability and minimizing outages by responding quickly and effectively to all outages

  • Provided Lead Tech support via customer-facing and phone for mission critical applications and servers
  • Ensured day-to-day server administrative tasks are documented, executed in a timely manner and are successful
  • Ensured optimum hardware and software system performance: proactively responding to growing CPU, or storage requirements; responding to software releases, version updates, hot fixes, security related updates and issues and log file entries
  • Created and monitored batch jobs to ensure that the process is performing
  • Managed security via creating and assigning roles and profile authorization
Candidate Info
9
years in
workforce
7
years
at this job
BS
Computer Science
MA
Management
2

Computer Tech Support Analyst Associate

Provide desktop support for over 10,000 clients in the Richland area by phone or in person as needed to minimize downtime

  • Maintained excellent working relationships with customers, field service, and technician.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions
  • Recommend and implement complete Technical Support solutions to Adobe Reader X and Windows XP issue achieving a 90% reduction in program downtime
  • Day-to-day management of Network Printer servers achieving a 25% reduction in printer downtime within a 12 month period
Candidate Info
39
years in
workforce
8
years
at this job
BS
Information Technology
3

Tech Support Analyst

Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, computer-related technologies. Hardware included SMART Boards, Projectors, and Speakers, Learning Stations, Wireless Devices, and eLearning Platforms.

  • Interviewed user to collect information about problem and led user through diagnostic procedures to determine source of error.
  • Isolated and determined whether problem was caused by hardware such as cables, or interactive whiteboard and fixed the malfunctioning equipment or software.
  • Assisted teachers in accessing and sharing a consistent curriculum across their district using SAFARI Montage single interface.
  • Logged and tracked calls using problem management database, SAP tracking system and maintained history records and related problem documentation.
  • Tested software and hardware to evaluate ease of use and whether product would aid user in performing work.
  • Scheduled Field Service Technician to provide onsite technical support after determined the problem was an installation issue.
  • Conducted school based training events for teachers and co-workers, developed troubleshooting and how-to procedures.
Candidate Info
16
years in
workforce
2
years
at this job
AS
Computer Networking
BA
Bachelor of Arts
4

Enterprise Service Desk/pc Tech Support Analyst

Handled an average of 30 to 50 calls per day in a 24/7 Environment - 90% Phone support.

  • Provided technical operations and training support to users with Outlook 97, 2000, XP, Netscape, Internet Explorer, VPN, dial-up.
  • Supported domestic and international customer using Windows platforms: XP, 2000, NT4.0, 9.x
  • Performed hardware diagnostics, Installs, configures, and tests personal computers, software, printers, and other peripherals (blackberrys, palm pilots, routers).
  • Possess excellent customer care skills while demonstrating effective troubleshooting techniques, meeting Service Level Agreements and Quality Control.
  • Successfully developed and maintain an extensive Knowledge Center database using (HTML/JAVA) Dreamweaver and FrontPage software.
Candidate Info
5
years in
workforce
4
years
at this job
5

Lead Tech Support Analyst

Senior Technical Analyst, resolving, Identifying and troubleshooting complex processing, website, application, usage and business issues, while coordinating internal resources to ensure successful delivery on commitments

  • Implemented complex products across business lines and provided Project and Client Account Management to large financial institutions on global level, to include BofA, Capital One, Wells Fargo, etc.
  • Supervised, coached, trained and lead a team of Senior Technical Specialists, providing global troubleshooting
  • Account and website content management, product education, compliance, usage and functionality to end users
  • Successfully strengthened company's business by leading implementation of a successful global website migration, collapsing 5 separate regional applications into one global platform, which created efficiencies and standardized processing
  • Demonstrated ability to build and manage positive working relationships with key clients and stakeholders
  • Travel for Universal Acceptance Testing (U.A.T.), technical writing, created training manuals in support of ongoing initiatives for clients and junior staff members
  • Partnered successfully with Product Owners, Developers, Senior Leadership, Clients and Stakeholders in support of new and current programs / applications, ensuring service levels are met and client expectations are exceeded
  • Spearheaded cross-functional initiative to achieve large customer migrations, conversions and maintenance requests, without customer impact
Candidate Info
40
years in
workforce
7
years
at this job
HS
Government
C
Business And Project Management
BA
Business Management
6

Tech Support Analyst

Adhered to security and audit requirements in the course of daily tasks

  • Documented account provisioning activities, which include ticketing tools and logging provisioning events
  • Became a Subject Matter Expert (SME) for given subset of tools, including ownership of the maintenance of the workflows and documentation of that subset of tools
  • Troubleshooting and configured hardware equipment
  • Provided technical, procedural and product guidance to our customers and field technicians; created, logs and updates all cases into a ticketing system within the established timeframe
  • Provided standard and ad hoc reports, charts, and graphs when requested
  • Assisted with training sessions for employees; mentored other employees with regards to new system releases and updates
Candidate Info
7
years in
workforce
3
years
at this job
BA
Arts
7

Tech Support Analyst/video DJ

Configured and managed corporate network infrastructure via coast-to-coast support.

  • Worked with management to maintain current equipment and plan future purchases.
  • Troubleshooted video and lighting management systems and supported them in the field.
  • Produced and designed complex visual presentations.
  • Worked with client closely to ensure the resulting displays exceeded their needs.
Candidate Info
9
years in
workforce
2
years
at this job
AA
Liberal Arts
8

Tech Support Analyst

Provided network and computer support by helpline for 4000 internal and external clients. Communicated information clearly and effectively, always keeping the target audience in mind.

  • Performed software/network troubleshooting via remote control and provided desk side support as needed.
  • Coordinated and executed monthly computer moves after hours to minimize business partners’ downtime.
  • Scheduled manual and automated software installs/upgrades after hours to be less intrusive on customers.
Candidate Info
10
years in
workforce
1
year
at this job
AS
Computer Technology
9

Tech Support Analyst

Provided technical support for clients and representatives of the Primerica corporation

  • Helped with facilitating access to the company's websites, from basic password resets to completely updating the caller's information into the system's database
  • Assisted customers with use of the company's sites on a variety of platforms, including: Windows, Mac, various tablets, smart phones and other mobile devices
  • Interpreted for visiting Japanese representatives with Japanese-English verbal translation
Candidate Info
6
years in
workforce
3
years
at this job
Japanese Language And Cultural Studies, Minor-computer Science
10

Tech Support Analyst Level III

Designed and installed Windows Server 2003/2008

  • Maintains daily tickets and reports to ensure the highest service levels are maintained according to SLA and SLO.
  • Supported and assisted with initial installation of system including setup, users' account maintenance and data recovery.
  • Created user accounts, configured user profiles and created local and global groups.
  • Configured and designed Windows Servers 2003 Active Directory Domain Services.
Candidate Info
4
months in
workforce
4
months
at this job
BS
Computer Information Systems
MS
Accounting

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