Systems Support Analyst Resume Samples

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System Support Analysts are in charge for optimizing information technology processes in a company. Their role includes training staff, examining data flow, collaborating with other departments, implementing new software to improve efficiency, and proposing solutions for various business models. The ideal candidate for this job showcases in his or her resume information technology expertise, organizational skills, analytical thinking, problem-solving orientation, teamwork, and communication abilities. Eligible resume samples highlight a Bachelor’s Degree and information technology training.

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1

Systems Support Analyst

Served as a Systems Support Analyst monitoring the core systems and their functioning capacity. Supported LDAP administration, JAMF administration, Asset management, Windows Deployment maintenance, In house application support and third party application support.

  • Provided application support for an in house developed ERP system.
  • Supported users with both Microsoft Windows and Apple OS X operating systems.
  • Deployed and supported a windows deployment environment using PXE that can be access from any of the 9 territories.
  • Configured Enterprise device Management software to secure and deploy enterprise resources to employees.
  • Traveled to build out new offices equipped with poe switches and fully managed switches, configured phones to connect to pbx server at main office and setup office of 20 to fully function with a network multi-function printer/scanner.
Candidate Info
3
years in
workforce
1
year
at this job
2

Systems Support Analyst

Provided Desktop support for over 200 in-house PCs and provided tier 2 call center support for over 1500 remote, independent brokers. I provided weekly training to new remote offices via webinar in the use of custom web portal imaging systems and processing for new accounts. I also performed nightly maintenance and backup of the brokerage commission system on a rotation bi-weekly with other team members. I handled the revision of hardware standards and purchase proposals. I also supported Network and Exchange administrators in a junior roll in duties but not in title.

  • Awarded Most Valuable Team Member 4 times in 2 1/2 years.
  • Led an Outlook 2007 webinar training event for over 300 individual offices
  • Created a disaster recovery kit. This "Office in a Box" was successfully used during Hurricane Ike
Candidate Info
3
years in
workforce
3
years
at this job
AA
Associate of Arts
AAS
Electronics And Cisco Networking
3

Systems Support Analyst

Oversees and supports Oracle's Discoverer end-user reporting tool for 250+ users as sole corporate-wide administrator.

  • Project-managed Discoverer and Noetix upgrades, enabling organization to stay current with latest versions and support from Oracle and users to take advantage of application enhancements.
  • Oversaw user ids, custom business areas, and all-end user support, optimizing system security and access.
  • Installed and upgraded NoetixViews, generated business areas written against Oracle Application system, enabling customizations to Noetix software without incurring added expense of retaining Noetix consultants. Noetix NVCC certified.
  • Reduced consulting costs by cultivating in-house expertise to prepare for future conversion from Discoverer. Attended 2 training sessions on OBIEE.
  • Used SQL to develop and support custom processes and perform system testing, resulting in less rework and higher customer satisfaction.
  • Executed all Discoverer end-user training in-house and created training manual, reducing training expenses by avoiding expensive off-site Oracle training.
  • Conducted SOX testing for batch processing, ensuring compliance with government standards.
Candidate Info
28
years in
workforce
16
years
at this job
C
Certificate
BS
Business Administration
4

Systems Support Analyst

Monitor and support 35,000+ servers on a global scale utilizing various resources and tools.

  • Supported and troubleshot networking and OS issues for VMware vm's and physical servers with Windows, Linux, Unix OS'es and SAN systems, namely EMC, NetApps, HP and Hitachi.
  • Communicated and coordinated with global teams for added support and hot hands in co-locations and SAP datacenters.
  • Performed backup tape exchanges with Iron Mountain and maintained Quantum i2000 libraries.
  • Racked and stacked server landscapes and server build-outs and decommissions.
  • End user phone and email support on weekends and weeknights to offset Helpdesk off hours.
Candidate Info
15
years in
workforce
3
years
at this job
C
Certificate
AS
Associate of Science
5

Systems Support Analyst

Built, maintained and repaired database systems to improve speed, reliability and efficiency of operation, interacting directly with clients and end users to ensure full specification of requirements, design approaches and recommended solutions.

  • Effectively managed multiple priorities simultaneously, providing database and system administrator support for Oracle and MS SQL Server databases and performing user account maintenance in a mixed Windows NT Server 4.0/ Novell 4.11 environment.
  • Worked closely with application developers to test and debug new programs to ensure compatibility with existing server technologies.
  • Resolved all issues in a timely manner, prioritizing projects according to service level agreements and the urgency of the business need.
  • Provided technical documentation and training as needed.
Candidate Info
8
years in
workforce
8
years
at this job
BS
Computer Science
6

Systems Support Analyst

Implemented SQL Server 2003 & 2008 for SAP on Windows Server 2003 & 2008 R2 & 2012. Handled and Educated clients on the use of SAP Business 1.

  • Formulated data conversion's from old system to SAP using Data Transfer Workbench (DTW), Revitalized SAP print layouts to client's requirements, Restructured additional fields and search queries.
  • Used VMware Workstation to virtualize Linux on Windows 7 enabling us to demo our products as a standalone.
  • Conducted support, administration, training, testing and documentation and assisted with demonstrations on the "NextGen / WINGS" (Unix based) Wholesale Distribution Software which included Purchasing, Order Processing, Sales Reporting, Inventory Control, Accounting/General Ledger and Ecommerce applications such as B2B, WEB CRM and ERP.
  • Assisted in the deployment of Office 365, cutover from Exchange 2007 to Exchange Online.
  • Trained & supported users on the use of O365 / OneDrive for Business and SharePoint Sites.
  • Supported Lync Online, Skype along with the full Office suite.
  • Provide all levels of assistance for users migrating from previous versions of Office to O365.
Candidate Info
17
years in
workforce
7
years
at this job
AS
Computer Science
Onedrive For Business
Identity Management
7

Systems Support Analyst

  • Implemented and supported [company name] AS400 iSeries development/production systems, Lotus Notes [company name] Domino Server, and 250 remote locations including peripherals.
  • Designed and implemented disaster recovery methodologies and backup procedures.
  • User acceptance testing of 3270/5250 emulation interface PC applications and post implementation support.
  • Lead role in integration and conversion of IP solutions to production host systems, central mainframe and remote sites.
  • Served on a team that successfully deployed over 2000 PC(s) rollout project ahead of schedule.
  • Supported data operations and help-desk management providing Tier-3 level of technical support, training and researched, documented and trained personnel for functional and technical applications.
Candidate Info
9
years in
workforce
9
years
at this job
BBA
Information Systems
8

Systems Support Analyst

Supported employees nation wide and foreign offices using applications for operations critical to daily productivity.

  • Provided support for J.D. Edwards One World software, Citrix clients, IBM AS400 client software, ACT! 2000, MS Office Suites, and other internal legacy applications.
  • Monitored and maintained Novell Netware servers, disaster recovery tape backup devices, Novell print services, virus updates, and GroupWise clients. Performed data backups for each branch location.
  • Built, imaged, and configured communication servers, workstations, laptops, and performed QA processes for all outgoing machines and networking devices.
  • Documented installation instructions for multiple software applications.
Candidate Info
6
years in
workforce
3
years
at this job
BA
Political Science
9

Senior Systems Support Analyst

Performed Site Surveys on Symbol Spectrum One and Spectrum 24 Wireless RF Systems for wireless barcode scanning and VoIP systems.

  • Certified existing systems to verify equipment was installed to Symbol specifications and offered proposals to upgrade existing equipment
  • Utilized laptop diagnostics to perform troubleshooting and other requested activities
  • Provided RF Network & component training to existing and potential customers
  • Prepared detailed reports for all services performed including Visio drawings for network layouts and cell coverage in a lan environment
Candidate Info
17
years in
workforce
3
years
at this job
Liberal Arts Program
Computer Programming
10

Senior Systems Support Analyst - Technology Services Division

Established guidelines and prepared 50MM budget, quarterly forecasts and monthly variance analysis for Technology Division

  • Assisted in negotiating new equipment leases and maintenance contracts
  • Developed and maintained infrastructure budget within telecommunications, equipment hardware for 550 branches and network services (circuits)
  • Prepared annual capital expenditures and fixed asset analysis
  • Responsibilities included chargeback allocations for all voice and data telecomm hardware as well as LAN application hardware and software
  • Participated as a team member and liaison with Executive Management to develop and monitor the annual business plan and develop financial models for budgets and forecasts
Candidate Info
11
years in
workforce
6
years
at this job
BS
Business Administration

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