System Support Engineer Resume Samples

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System Support Engineers are software experts making sure computer systems and networks function correctly. Typical duties of a System Support Engineer are identifying customer issues, ensuring technical support, analyzing software, managing software products, and coordinating various technical operations. The ideal candidate should demonstrate throughout his or her resume technical expertise, problem-solving orientation, communication abilities, computer proficiency, and customer service focus. Based on our selection of example resumes, System Support Engineers hold a Bachelor’s Degree in information technology or software engineering.

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1

System Support Engineer

Installed, tested, problem diagnosed, repaired, maintained, upgraded, and provided 24 hours a day, 7 days a week support services to ensure reliable operation (in a time critical environment) for industrial real-time data acquisition systems, process control systems, security computer systems, PI systems (power plant information systems), industrial PC systems, and a variety of electronic analytical instruments.

  • Designed and implemented hardware modifications and enhancements-drastically reduced down time of the systems and increased reliability rate.
  • Developed preventive and predictive maintenance program, which extended the systems life up to 15 years and determined maintenance schedule and priorities.
  • Reduced department's yearly budget (saved up to $50,000 per year) by analyzing inventory needs and troubleshooting faulty assemblies to the component level.
Candidate Info
14
years in
workforce
14
years
at this job
AS
Electrical Engineering And Electronics
BS
Electrical Engineering
2

Sr. System Support Engineer, Tradeshow Equip. Coordinator

Managed support accounts and industry tradeshows for high performance graphics workstation manufacturer. Systems utilized proprietary graphics hardware and a UNIX operating system in conjunction with multiple customer applications.

  • Serviced and managed major accounts such as Disney, Amgen, and Digital Domain with annual service revenue of over $1M. Acted as major account service liaison for sales team.
  • Instituted procedures for management of the local service organization reducing monthly overhead by 10%.
  • Controlled and accountable for a multi-million dollar, 250 workstation, corporate tradeshow inventory.
  • Acted as lead technical liaison at worldwide trade shows, major press events, including the on-screen presence of SGI equipment in motion pictures i.e. Jurassic Park, Disclosure, Junior.
  • Strengthened the support contract relationship between Silicon Graphics and Northrop Aerospace Corporation through on-site account management. Increased support contract revenue from $125K to $380K.
Candidate Info
7
years in
workforce
7
years
at this job
BS
Electronic Engineering & Technology
MBA
Progress
Electronic Engineering Program
3

System Support Engineer

Led 24/7 tier three technical call center for worldwide satellite ground station network and managed repair department for all legacy hardware.

  • Developed, trained, and implemented BC and DR plans for tier 3 technical call centers.
  • Created failure analysis and inventory tracking databases. Data identified problem areas. Investigated and implemented changes to reduce failure rate and inventory loss, resulting in higher return on investment.
  • Mentored call center and repair personnel on software and recovery systems.
Candidate Info
11
years in
workforce
1
year
at this job
BA
Electrical Engineering Technologies
4

System Support Engineer

Strategically planned and coordinated key engineering initiatives to ensure on-time, requirements-compliant completion. Effectively analyzed internal processes to define inefficiencies and provided expert recommendations in leading the installation of multiple voltage components aboard military and civilian vehicles following the Rapid Equipping Force (REF) guidelines. Earned a stellar reputation, resulting in appointment as the Subject Matter Expert on geo-referenced, panoramic and immersive (360 degree spherical) video to include employment, operation, and maintenance of the equipment. Managed workflow, defined requirements, and delegated assignments to optimize utilization of human capital and operational resources.

  • Developed and executed innovative formal classroom and hands-on training for the customer to promote customer service.
  • Trained, mentored, and supervised a cross-functional team in the effective operation of Immersive Media Equipment (Full Motion Video), Geospatial software ArcGIS(9.x), and MS Office.
  • Executed detailed initial edits (COTS) of footage upon collection team's return from mission for immediate viewing.
  • Performed first echelon maintenance on immersive media equipment soldering CAT 5/6, DB9, DB15 and Amphenol connectors, as well as overhauling hardware and software for the Bazaar 1.1 aboard military vehicles.
Candidate Info
13
years in
workforce
2
years
at this job
BA
Business And Administration
5

System Support Engineer

Delivered exceptional technical assistance and troubleshooting to customers, sales staff and service engineers, repairing and diagnosing mechanical, software and reagent performance of hemostasis analyzers.

  • Provided customer training of overall operation and specific software applications of coagulation analyzers, ensuring optimum laboratory operations while minimizing downtime.
  • Attained 95% overall phone-fix rate through identifying analyzer and reagent issues and dispatching field service engineers as needed.
  • Analyzed customer data and performed laboratory investigations, ascertaining source of error and providing appropriate modifications through collaborative efforts with customers.
  • Designed and maintained customer complaint files using MS Excel, ensuring compliance with internal audit requirements.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Biology
6

System Support Engineer - Technical Trainer

Responsible for repair, maintenance and installation of diagnostic instrumentation

  • Supported sales efforts through seminars and target account strategies
  • Honored as the first field employee to be awarded Employee of the Year, 1998
  • Conducted 26 field customer training courses
  • Selected to train entire field service organization in Winning Customer Satisfaction Skills program
  • Leveraged service and training success to obtain a sales position within the company
Candidate Info
38
years in
workforce
7
years
at this job
AS
Associate of Science
BA
English Literature
7

System Support Engineer

(Ericsson is a world-leading provider of telecommunications equipment and services to network carriers.)

  • Acted as onsite technology liaison and supported 6 regional carriers on multiple product lines
  • Regularly presented service update to clients’ management
  • Implemented network construction and system software and hardware upgrade
  • Conducted customer acceptance testing to support sales effort
  • Monitored network performance statistics and managed network configurations
Candidate Info
4
years in
workforce
4
years
at this job
BE
Computer Science
MBA
Business
8

System Support Engineer

Repaired, installed, integrated and upgraded all Silicon Graphics desktop, servers and high end graphics machines to minimize customer down time.

  • Supported customer for all system administration and networking needs. Assigned to a 24 hour on call rotation for client support. On-site coverage included the Long Island, New Jersey and New York City regions.
  • Assisted the sales and marketing teams with pre-sales engineering to ensure the customer's needs are met.
  • Managed customer accounts and inventory from a home-based office in Long Island.
Candidate Info
18
years in
workforce
6
years
at this job
BE
Electrical Engineering
9

Application and System Support Engineer

Assisted the Pension Benefit Guarantee Corporation (PBGC) with key projects that focused on streamlining business processes and technologies to facilitate fast and efficient responses to extremely high volumes of Electronic Freedom of Information Act (EFOIA) requests.

  • Supported a variety of hardware and software platforms including Windows NT Workstation and Server, Oracle 8I, Metastorm BPM, Hummingbird DOCS Open, FileNet document management system, and Pentium-class imaging-enabled workstations.
  • Participated in customization and maintenance of EFOIA-related systems that are based on Oracle, Hummingbird DOCS Open and FileNet technologies.
  • Provided end user training and developed and maintained training manuals.
  • Provided system administration support for Windows 2000 and Metastorm eWork Web servers in production and development environments.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Computer Information Systems
BBA
Accounting
MS
Cyber Security Policy
10

5ess® International System Support Engineer

Responsible for planning, engineering, constructing, troubleshooting and supporting lab environments for development of international telecommunication systems.

  • Directed 5 engineers, 2 installers during construction and integration of a 30 bay lab on schedule
  • Managed 1 engineer, 3 co-ops on capital savings cable mining project that recovered 100 miles of cable
  • Mentored 3 engineers that went on to successfully manage other system labs after 3 months
  • Trained developers, lab engineers in China to create a self sufficient offshore development facility
  • Automated lab operations by implementing a digital facility cross connection system for 1000 trunks
  • Increased engineer productivity by 23% through work on Quality Process Management Teams
  • Reduced development costs by 66% and schedule backlog by building 3 compact system labs
  • Created a lab problem compilation tool (1000 lines of UNIX Shell) used by 46 engineers for 21 labs
Candidate Info
16
years in
workforce
11
years
at this job
BS
Electronics Engineering Technology
MA
Project Management

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