System Support Analyst Resume Samples - Page 2

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System Support Analysts are in charge for optimizing information technology processes in a company. Their role includes training staff, examining data flow, collaborating with other departments, implementing new software to improve efficiency, and proposing solutions for various business models. The ideal candidate for this job showcases in his or her resume information technology expertise, organizational skills, analytical thinking, problem-solving orientation, teamwork, and communication abilities. Eligible resume samples highlight a Bachelor’s Degree and information technology training.

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11

System Support Analyst

Provided software and hardware support in Windows NT 4.0 and SCO Unix environments

  • Wrote and executed minor debug programs in BASIC language
  • Modified and tested software programs and Y2K program coding
  • Maintained and updated troubleshooting documentation
  • Provided training assistance to all new staff for help desk support
  • Provided technical and training assistance to clients
  • Assisted with supervisory duties of customer service department
  • Utilized remote access software for connectivity purposes (pcAnywhere)
Candidate Info
3
years in
workforce
3
years
at this job
BS
Telecommunications Management
12

System Support Analyst

Administrated and managed Unix and Linux systems within the Walmart Store environment. Systems managed include HP-UX, AIX and Suse Enterprise Linux, Technologies managed include HADOOP, Wed Services, Clustering, Storage Arrays, Tape Backups, VMWare, XEN.

  • Research, plan, installs, configures, troubleshoot & maintained the server environment.
  • Analyzed & resolved problems associated with server hardware & application software.
  • Detected, diagnosed & reported server problems.
  • Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
  • Write and maintain system documentation.
  • Set up user accounts on company's servers & ran necessary system backups.
Candidate Info
14
years in
workforce
3
years
at this job
BA
Business Management
13

System Support Analyst

Provide on-site break/fix repair service for computer systems for a large variety of clients

  • Provide computing support for over 15,000 [company name] Corporation employees and contractors in a Window NT4 and Window XP Professional environments.
  • Supported machines run Lotus Notes 5.0, 6.05 R Domain, Novell 5.1 and Red Hat Linux.
  • Fixed hardware problems by adding and replacing various accessories like hard drives and configuring add on cards such as sound card, modem, NIC etc.
  • Perform PC troubleshooting, hardware and software upgrades
  • Installed new Dell desktop systems and network printer, setup network and user protocols, migrated users to new systems, and ensured connectivity with [company name] employees LAN.
  • Maintained and repaired laptop systems and ensured timely installation of latest software revisions and equipment upgrades such as IP Pass, VPN Connectivity and custom software.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Computer Science
14

System Support Analyst

Standardized and maintained PC Images (using Norton Ghost) for all desktop and laptop models.

  • Provided technical support for computer related problems, via email, telephone, and hands on support.
  • Provided printer configuration, troubleshooting, repair support Troubleshooting, repair Windows XP Pro and 2003 Server connectivity issues as well as Microsoft Office XP/2003/2007 and other software packages.
  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
Candidate Info
8
years in
workforce
3
years
at this job
BA
Computer Science
MA
Computer Science
MS
Information Systems
15

System Support Analyst / Incident Management

Monitored enterprise network for potential network outages utilizing HP Business Availability Center

  • Facilitated international conference calls
  • Communicated to senior officers in regards to wholesale funding outages
  • Created preventative action requests to reduce the chance of reoccurring outages
  • Documented outage details to assist in problem tracking for metric teams
  • Administered maintenance or impairment notifications to wholesale client websites utilizing EMC Documentum
Candidate Info
12
years in
workforce
1
year
at this job
HS
Information Security
C
Engineering
C
Certificate
16

System Support Analyst

Provided Application and Technical Support for internal and external customers of Quest Diagnostics, including hospitals, ambulatory care, sales force and clients, concerning a wide variety of issues. Documented calls in Service Manager call tracking database. Included detailed description of all communications with users, this included all follow-up and documented resolutions.

  • Provided application support of Quest Proprietary lab Applications.
  • Supported Care 360 (EHR) an Electronic Health Record application used in ambulatory care facilities and hospitals.
  • Engaged in root-cause analysis and error-cause removal. Provided day to day support, mentorship and training for all Analysts.
  • Acted as liaison between the various support groups within the company to facilitate resolving client and business impacting situations.
  • Utilized the Kaizen process to identify areas for process improvement and implemented change as needed.
  • Took leadership roles multiple projects to improve policies, processes and procedures of the help desk.
Candidate Info
10
years in
workforce
10
years
at this job
BA
Business Administration
17

System Support Analyst

Responsible for monitoring and terminating processes on high availability Linux servers (using ksh script)

  • Performed jr. system administrator tasks for a cluster of Red Hat servers (NOC)
  • Researched and identified Unix system errors (using grep)
  • Performed routine system software updates (RPM), repairs and corrected recurring system errors
  • Handled second-level support of WAN issues
  • Responsible for generating daily reports for key executives concerning site performance and errors
  • Performed checks on database server and reported any errors (MySQL)
Candidate Info
3
years in
workforce
1
year
at this job
Computer Science
18

Sr. System Support Analyst

  • Provided support to external company employees via pcAnywhere with hardware and software issues, this included identification, resolution, escalation, referral, and follow-ups
  • Handled AdvantEdge calls and made sure they were solved in a timely efficient manner
  • Troubleshoot, repaired and maintained all OS's including Win XP/2K/NT,9X
  • Monitored servers to make sure they are running at maximum efficiency
  • Implemented and administered the use of support tools, especially Quintus Trouble Ticketing software
  • Wrote procedures for support processes and document all services and service requests
Candidate Info
8
years in
workforce
1
year
at this job
HS
Computer Systems And Operations
Tv Broadcasting

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