Support Specialist Resume Samples - Page 2

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Support Specialists provide technical assistance to customers and intervene in case of software or hardware problems. The job requires a complex skillset; besides having extensive technical expertise, these specialists also need to demonstrate customer service orientation, patience, attention to details, a friendly attitude and good communication skills. Most candidates display a high school diploma or the equivalent in their resumes, although the most successful resume samples mention at least a college degree in an engineering field.

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11

Direct Support Specialist

Supervised and insured safe in environment of MR adults in a residential setting

  • Administered residents' medications as required my MAR
  • Recorded detailed records for each individual of medications administered daily, account of money available and spent in their accounts and log all verbal/physical behaviors during shift
  • Accompanied residents on doctors' appointments and planned outings
  • Maintained cleaning schedule as provided by company
  • Prepared and served meals according to dietary needs
Candidate Info
8
years in
workforce
4
years
at this job
C
Medical
12

Information Technology Support Specialist

Collated data from the sub-groups into the group headquarters' database for easy transmission to the Zonal secretariat

  • Registered staff and other members into the organization's official website
  • Provided hardware and software installation training to new computer laboratory assistants
  • Maintained workstations and wireless network; Fixed software, hardware and network related issues
  • Performed approved hardware and software upgrades
Candidate Info
2
years in
workforce
11
months
at this job
BS
Computer Science
MS
Information Technology And Advanced Computer Application
13

Sales Support Specialist

Territory Support and Analysis for Sales Team

  • Supported 5 Account Managers with a combined budget goal of 50 million dollars in revenue
  • Acted as a liaison between customer base and trade by managing single and multi-trade bids and contracts
  • Managed daily RFQ's and Outlook Inbox of 200-250 daily emails
  • Maintained strong rapport with customers across all segments with focus on growing volume and profitability
  • Analyzed and capture market data using Microsoft Excel to report to Area Sales Directors
  • Fielded incoming customer service issues in a timely and proactive manner
  • Facilitated trainings to team members and new hires on procedures and company initiatives.
Candidate Info
8
years in
workforce
2
years
at this job
BS
Business And Tourism Management
14

Application Support Specialist

support for students, teachers, and administrators seeking assistance with district developed and third party software solutions

  • Supported and Trained users on a wide variety of technology issues from Oracle Identity Management to Google Apps
  • Created technical documentation for training purposes for web applications (School Messenger, Infinite Campus, and Google Apps)
  • Delivered excellent customer service to incredibly busy teachers and administrators from a customer base of 8000
  • Communicated with multiple third party vendors of applications used by teachers and administrators.
Candidate Info
8
years in
workforce
2
years
at this job
15

Seasonal Customer Support Specialist

Supported customers in product selection for on-line and over the phone purchases

  • Utilized data entry system for customer orders
  • Completed daily sales quotas and order accuracy rates
  • Increased sales per order by using sales skills and customer satisfaction practices
  • Analyzed customer complaints and provided appropriate corrective actions
Candidate Info
3
years in
workforce
3
months
at this job
BA
Project / Construction Management
Organizational Leadership

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