Support Specialist Resume Samples

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Support Specialists provide technical assistance to customers and intervene in case of software or hardware problems. The job requires a complex skillset; besides having extensive technical expertise, these specialists also need to demonstrate customer service orientation, patience, attention to details, a friendly attitude and good communication skills. Most candidates display a high school diploma or the equivalent in their resumes, although the most successful resume samples mention at least a college degree in an engineering field.

1

Support Specialist Iii

Competent hands-on technical leader overseeing 24/7 operations in a high volume, high frequency, highly regulated organization. Direct a team of engineers, leads and technicians that manage network, telecommunications, systems, applications, security, helpdesk/desktop operations, and Audio/Video. Responsibility includes all aspects of project management, change management, help desk/desktop management, audit and compliance, development management, and network administration.

  • Developed and maintained a self-contained application to track all aspects of the parking/pulling of vehicles for the Valet department. (VB.Net / SQL)
  • Developed and maintained custom ACL audits scripts to ensure all IT policies and state regulations, with regards to user permissions and access levels, were 100% compliant in multiple systems
  • Provide oversight for IT operations, support desk, service calls and escalated problem resolution.
  • Developed and implemented network projects that increased network stability and redundancy by updating end of life Cisco switches and wire management.
  • Participated in all facets of project management including development, planning, execution, and support.
  • Increased employee engagement and satisfaction to record highs of 4.67 and 4.87 respectively on a 5.0 scale
Candidate Info
14
years in
workforce
5
years
at this job
BS
Computer Information Systems
2

IT Support Specialist

Installed all software for Windows 7 workstations. Included PC hardware, LAN network, setup, and troubleshooting.

  • Assisted other team members in software education and management.
  • Established macros to facilitate data entry, which helped increase productivity for office personnel. Tailored specific report writing for each department.
  • Selected, recommended, and maintained all equipment including PCs, tablets, monitors.
  • Coordinated with outside IT support service. Was able to reduce company costs by 30 percent with in-house services.
  • Utilized Quantum Control and data migration for Excel.
Candidate Info
34
years in
workforce
1
year
at this job
BFA
American Literature
Mechanics
3

Fire Support Specialist

Set up, maintained, and operated radios and over $6,000,000 dollars' worth of highly sensitive digital equipment with zero loss.

  • Troubleshot radios and digital equipment and identified, requisitioned, received, and installed replacement parts.
  • Prepared and maintained daily staff journal, situation maps, status charts, capability overlays, and other support and processing records.
  • Assisted in the preparation and dissemination of support plans, coordinating documents, and target lists and provided liaison support.
  • Assisted in initiating requests for materials and equipment to ensure job completion.
  • Trained team members in support procedures, techniques, supervision of section operations, maintenance, and training.
Candidate Info
11
years in
workforce
3
years
at this job
4

Community Support Specialist

Provided outreach services to the mentally ill via one on one home visits or by providing transportation to medical/psychiatric services

  • Facilitated personal growth of clients through coaching in various life skills such as self-advocacy, trauma recovery, and medication training
  • Informed clients of linkage to various community, medical, and psychiatric services, as well as provided access to them
  • Communicated with team members to bring up issues and form solutions to them
  • Ensured proper billing of services by maintaining proper documentation for services provided
  • Managed, maintained, and catalogued clients personal, medical, and psychiatric chart information for later reference
Candidate Info
9
years in
workforce
2
years
at this job
BA
Psychology
5

Medical Billing Claims Support Specialist

Ensured the accuracy and completeness in validating over 1,000 claims; compiled, sorted and verified accuracy of health data before medical claims were mailed to insurance companies for processing and payment

  • Coordinated information and documentation to bring claims to closure; collected over $300K from accounts
  • Ensured compliance with company and customer standards to meet and exceed all healthcare laws
  • Completed medical record audits and requests; processed over 500 audits per month maintaining audit efficiency
Candidate Info
14
years in
workforce
1
year
at this job
BS
Business Management
6

Corporate Online Student Support Specialist

Assisted with the coordination and implementation of Student Support Services to improve student success. Services and activities to improve retention, course completion and graduation rates.

  • Advised students with technical support issues, over the phone, as well as coordinated with different departments and vendors to give the student the best possible support.
  • Helped students design and implement a personalized study plan that worked with their lifestyle.
  • Effectively worked with a caseload of up to 250 students and conducted weekly outreach.
  • Received, processed, and mailed official and unofficial transcripts and diplomas. As well as education and employment verifications
Candidate Info
11
years in
workforce
1
month
at this job
BA
Psychology
7

National Account Field Support Specialist

Onsite Surveying, Design and Estimation of Electronic Security, Access Control, CCTV, and Fire Alarm Systems for National Account and Government Facilities.

  • Maintained relationships with high profile clientele and government agencies.
  • Provided National Account Sales Managers with comprehensive application solutions.
  • Provided designs for use by Field Installation Technicians.
  • Reviewed and approved designs and estimates for sales force.
  • Demonstrated success and achievement of challenging time-bound goals and expectations.
Candidate Info
17
years in
workforce
6
years
at this job
HS
High School Diploma
Electronics
8

CSS IT Support Specialist

Data Center Operations Technician responsible for the day to day operations, monitoring and attending to alerts and events.

  • Desktop Support Technician responsible for the Installation of new / rebuild existing PC's including backup and OS patches.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
Candidate Info
27
years in
workforce
3
years
at this job
9

Sales Support Specialist, Channels Sales Operations

Supported the [company name] Business Partners in the onboarding process to enroll in various software incentive programs.

  • Monitored, maintained and ensured that workflow decisions met the business control requirements and that the content was [company name] Audit Ready.
  • Colloborated with [company name] Business Controls monthly, providing the requested back-up documentation for Sarbanes Oxley (SOX) compliance testing requirements.
  • Partnered with [company name] Sales to ensure that business partners were properly certified and met program requirements leading to deals being closed.
  • Deployed a twice per year revalidation process to confirm that the business partners to meet the program requirements.
  • Conducted on-line presentations to business partners and [company name] sales in order to communicate program changes and updates.
  • Created and distributed daily reports to [company name] sales with current certification and program statuses and identified sales opportunities.
  • Communicated constantly with [company name] Sales and business partners to resolve obstacles to deals getting closed.
Candidate Info
16
years in
workforce
5
years
at this job
BBA
Marketing
10

Community Support Specialist/behavior Management Specialist

Worked closely with families to plan secure, coordinate and monitor services and resources via the community.

  • Attended any required treatment plan team meetings and updated plans according to the needs of the client.
  • Facilitated the flow of information to ensure that all treatment team members are up to date both verbally and orally.
  • Worked closely with the treatment team members to assess client and family skill levels.
  • Followed established treatments plans and assist family in accomplishing goals.
  • Provided support to client and families.
  • Assisted clients in reaching optimum social, psychological and physical functioning.
Candidate Info
4
years in
workforce
6
months
at this job
BA
Psychology

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