Support Analyst Resume Samples

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Support Analysts are responsible for handling customer service inquiries via troubleshooting and offering technical solutions to their problems. Responsibilities listed on Support Analysts' sample resumes include maintaining daily contact with project managers and IT personnel to ensure timely status updates, and answering staff software and application questions in person, over the phone, and by email. Employers prefer Support Analyst candidates who list bachelor's degrees on their resumes, though an associates degree or vocational certificate can also be acceptable. All applicants should expect to pursue continuing education over the course of their careers to stay up to date on changing technology.

For more information on what it takes to be a Support Analyst, check out our complete Support Analyst Job Description.

Looking for cover letter ideas? See our sample Support Analyst Cover Letter.

1

Desktop Support Analyst

Provided extensive user support for 1400 users where I participated in a large variety of helpdesk/desktop support tasks.

  • Created and administered user and group accounts in Windows NT, Novell, and Citrix environments.
  • Established network shares.
  • Upgraded and configured hardware.
  • Installed and configured various operating systems and other proprietary software.
  • Provided solutions for users with network connectivity problems.
Candidate Info
9
months in
workforce
9
months
at this job
AS
Applied Science
Microsoft Certified Systems Engineer
2

Sr. Support Analyst

Monitored the assessment of project issues and developed resolutions to meet productivity, quality, and client satisfaction objectives.

  • Analyzed, diagnosed, and resolved complex direct digital & energy sub-metering control systems remotely.
  • Analyzed and interpreted data from energy management systems.
  • Completed trouble-shooting & managed maintenance (national vendors & contractors), and implementation of monitoring solutions.
  • Served as a liaison between project management planning, and the project team.
  • Managed the operational aspects of ongoing projects.
Candidate Info
9
years in
workforce
6
years
at this job
3

Systems Services and Support Analyst/clearcase Administrator

Administered and Supported Rational Clearcase for a development and test community.

  • built and deployed web-based applications for 9 test environments on a daily basis
  • worked with various groups to troubleshoot and resolve build/deployment issues
  • developed, enhanced and maintained build/deployment scripts and procedures
  • implemented code merge methods and performed various SCM duties
Candidate Info
17
years in
workforce
8
years
at this job
C
Lan Technology
BS
Computer Information Systems
4

IT Support Analyst (team Leader)

Performed first level problem determination using automated Helpdesk software tools to resolve problems across the company.

  • Escalate software/hardware problems that cannot be resolved to the appropriate level of support.
  • Maintained user/problem databases and support documentation.
  • Windows XP & 2007, Office Suite 2003 & 2007, 2013, Open Office, Active Directory, Windows Server 2003, Mail Server (Mail Daemon), CMS (Joomla), SQL Server.
  • Inventory control System (SCI) and accounting information system (VERSAT)(ERP software developed by the company).
  • Trained and assisted business users in the use of company's software.
  • Performed unit and system testing. Coordinated user acceptance testing.
  • Computer hardware repairing and upgrades.
Candidate Info
23
years in
workforce
5
years
at this job
Computer Engineering
5

Decision Support Analyst

Developed an analysis template to collected usage data, analyzed trends and developed comprehensive
reports for management

  • Collected data and conducted cost-benefit analysis of facility usage during overnight period
  • Identified process bottlenecks in usage data analysis and proposed new and improved processes
  • Prepared and presented customized reports for various projects
  • Initiated the search for library analytics software to facilitate management reporting and decision-making
  • Lead ad-hoc teams for extended hours period by scheduling and monitoring activities during the period
Candidate Info
12
years in
workforce
2
years
at this job
MBA
Accounting
Banking & Finance
6

Operations Support Analyst Contractor

Managed and re-ordered mortgage data in support of existing operations using
Microsoft SQL Server 2008

  • Provided analysis with captured data that enhanced reporting, using Microsoft SQL
  • Analyzed and resolved digital image file issues related to mortgage documents.
  • Developed and implemented a centralized data folder for all documented processes.
Candidate Info
24
years in
workforce
2
years
at this job
BS
Computer Information Systems, Summa Cum Laude
Technology
7

Associate System Support Analyst

Managed installation, maintenance and support of complex technical infrastructures of hardware, and system software components

  • Managed active directory roles server
  • Troubleshoot software programs (MS Office 2010, internal web applications, Internet explorer, etc.)
  • Developed, implemented and operated all network system infrastructure and procedures; Performed scheduled Preventive maintenance such as (file system cleanup, rack realignment, support tools client upgrades, backup job failure remediation.
Candidate Info
6
years in
workforce
1
year
at this job
HS
High School Diploma
BS
Information Technology
8

Epic Ambulatory Support Analyst

Trained and Supported Physicians and Clinicians in PT and ED departments on documenting notes and looking up patient appointment schedules.

  • Trained Clinicians on order management, ordering labs and procedures, transcription authentication and chart cosigns
  • Trained nurses and MA's on office visit workflows and clinical support visits,
  • Trained and supported ED Physicians on how to indicate their progress note, same day after visit follow-up, multi-problem visit workflows and documenting immunizations.
  • Facilitated classroom trainings and created tip sheet to optimize the training process
Candidate Info
5
years in
workforce
2
months
at this job
BA
Education / English
CNA
Nursing
MBA
Finance
9

Business Support Analyst

contracted on international working visa for temporary status)

  • Processed documents and files including client abatements, expense reports, and earning reports through the use of EOS database
  • Created and managed purchase orders, medical note orders, and information for client equipment and travel expenses
  • Prepared, collated, and thoroughly analyzed documents heading into court or other advocate for privacy and security
Candidate Info
5
years in
workforce
6
months
at this job
BS
Marketing
BS
Business Administration
Management
10

IT Support Analyst

Tier 1 & 2 enterprise IT support with a Microsoft Partner managed service provider

  • Maintained superb customer service while multitasking multiple cases
  • Used a customized ticketing system and kept detailed notes and documentation on each incident
  • Gained experience in remotely supporting enterprise Microsoft infrastructure for over 700 users
  • Worked in a tiered team environment with clear escalation procedures
Candidate Info
11
months in
workforce
7
months
at this job
AS
Graphic Design & Digital Media
BS
Information Technology

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